Review Time
Living here in the Highlands of Panama. Incredibly gorgeous, e-bike paradise! My Engwe e26 is amazing - perfect for this region. Fortunately there is a local mechanic that can work on this bike. 700 miles riding now and going strong everyday. Many people are asking about my bike so I think soon they will be placing orders. I will be able to help them with assembly and systems orientation - then Engwe group rides! Engwe shipped to Miami, then I had it shipped here. Arrived in perfect condition.
The bikes are awesome, they out perform all of my friends bikes from other makers, one of the best customer service I ever had to deal with, I've been in contact with them for multiple reasons, accessories, extra batteries and charges. The response time is always less that 24 hours and they're "on point" with their directions.
My frame broke without any reason, I fell and strained my ankle and they wouldnt provide a solution because i couldnt find my order number etc. Awful service. It is a manifacturing mistake and I have lost hundreds of euro’s because of their mistake. Wouldnt recommend.
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