Review Time
I am so angry right now. One of E&S men came and fitted a new water meter ( i know they are paid by how many meters they install ) so as you can imagine they are rushed. Because he never fitted it properly one end was loose the other end was tightened to much that ut broke the seal so now we had leaks from both ends in my 85 years old mother. They admitted fault straight away told me not to worry it's just a matter of righting my mum a cheque that was until they realised that the living room carpet cost. Just got a phone call telling me they will pay for hall lineo but not the living room carpet as we didn't call straight away when the leak started which doesn't make sense as we didn't know where the leak was coming from until it spread to the carpet from under the lineoso as soon as we did know we told they. We then done everything they told us to do. This is just a terrible way to not pay a 85 year old woman to replace her totally water damaged carpet because of the negligence of one of there workers. Updated on the 01/08/25. I've given another 3 stars making it now 4 stars. I've done this because after a bit of to and throwing they admitted liability and gave my mum the money needed to replace and fit carpet in lounge and lino in the hallway. My mum and I and now very happy and satisfied with the outcome, i didn't give the full 5 stars as it should never of happened in the first place. Thanks to all the people at Essex and Suffolk who sorted this out for my mother 😊
Absolutely appalling company. three times i've called customer service today... 1st inadequate wrong advice. 2nd couldn't get through requested call back, eventually called back 45 minutes later... was putting me through to emergency appointment book and cut me off! Now have a 50 minute wait time. Still have water seeping into my living room floor. Initial automated messages says how customer care is so important - ABSOLUTE RUBBISH! The complacency and incompetence of this company is off the scale. Tried to log complaint on their website... guess what, you can't even do that as website address 'not recognised'. Greedy, useless company.
Absolutely appalling company. three times i've called customer service today... 1st inadequate wrong advice. 2nd couldn't get through requested call back, eventually called back 45 minutes later... was putting me through to emergency appointment book and cut me off! Now have a 50 minute wait time. Still have water seeping into my living room floor. Initial automated messages says how customer care is so important - ABSOLUTE RUBBISH! The complacency and incompetence of this company is off the scale. Tried to log complaint on their website... guess what, you can't even do that as website address 'not recognised'. Greedy, useless company.
Sold property, called and after 22 min wait spoke to nice lady who checked my account and said 0 balance to pay, next day email bill for £57 ish !, tried calling 35 min wait, went through website contact info ( mine field) eventually found link to email, NOT AVAILABLE !!!!! tried WhatsApp, had reply 15 hr later, replied to that now nothing !!!!!> Do they expect you to sit by your phone until they answer.
Sold property, called and after 22 min wait spoke to nice lady who checked my account and said 0 balance to pay, next day email bill for £57 ish !, tried calling 35 min wait, went through website contact info ( mine field) eventually found link to email, NOT AVAILABLE !!!!! tried WhatsApp, had reply 15 hr later, replied to that now nothing !!!!!> Do they expect you to sit by your phone until they answer.
Nasty horrible disgusting company. They integrated sewage from Anglian water gave absolutely zero advance information about how billing would work,, considering I had a monthly direct debit with Anglian. I was hit with an unexpected massive combined bill I wasn’t prepared for. With an extremely short payment time. I tried calling and it’s over 1 hour in the phone queue, and only mon-fri while I’m at work. So tried WhatsApp. And they take 3-4 hours to reply to every message and wipe the chat every night. I spent a whole month every single day trying to contact to setup a payment method. That I wanted spread to the next bill. NOT 12 months. And I battled and battled. And gave up. The next contact I get is an attempted and applied for ccj. What nasty horrible arseh**les. Maybe they should pay less to their GREEDY shareholders and employ more phone staff. So customers can actually contact. And they should provide advance notice to major changes. So I get court fees, solicitors fees. So yeah.. they profit out of me. When they are the problem. If only you could boycott and choose water suppliers. I would rather be cut off and buy bottle water. The water in essex is grim anyway. But I have no choice. Welcome to RIP OFF BRITAN.
Nasty horrible disgusting company. They integrated sewage from Anglian water gave absolutely zero advance information about how billing would work,, considering I had a monthly direct debit with Anglian. I was hit with an unexpected massive combined bill I wasn’t prepared for. With an extremely short payment time. I tried calling and it’s over 1 hour in the phone queue, and only mon-fri while I’m at work. So tried WhatsApp. And they take 3-4 hours to reply to every message and wipe the chat every night. I spent a whole month every single day trying to contact to setup a payment method. That I wanted spread to the next bill. NOT 12 months. And I battled and battled. And gave up. The next contact I get is an attempted and applied for ccj. What nasty horrible arseh**les. Maybe they should pay less to their GREEDY shareholders and employ more phone staff. So customers can actually contact. And they should provide advance notice to major changes. So I get court fees, solicitors fees. So yeah.. they profit out of me. When they are the problem. If only you could boycott and choose water suppliers. I would rather be cut off and buy bottle water. The water in essex is grim anyway. But I have no choice. Welcome to RIP OFF BRITAN.
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Essex and Suffolk Water is a water supply company in the United Kingdom
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