eswater.co.uk

3.4
3.4 Based on 383 reviews

Essex and Suffolk Water is a water supply company in the United Kingdom...

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Average Rating

3.4

/
5

383 Reviews

5 Star
57%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
37%

Filtered Reviews

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Review Time

Otis
Water main leak in Crown Road

There was a leak showing because water was ‘flowing’ through the tarmac but when it was excavated down to the main nothing. One of the team said he heard (?) water bubbling about 5 meters further up the road and so another hole was excavated to show the holes in the water main! The problem of finding where the leak was, was because the original road surface was concrete which had been overlaid with tarmac and the water was coming up through a join in the concrete some distance from the actual leak!The team were very, very helpful and explained what was going on and how they would sort the problem out!⭐️⭐️⭐️⭐️⭐️

5
Date of experience: Nov 23, 2021
Lexi
i had an amazing experience with Essex and Suffolk Water.

The staff was really helpful and patient as well as efficient.The phone service was straight forward and I was amazied at how little a wait I had to queue for.The engineers who came were really nice and helpful and went beyond the scope of the job to help me.It was easy and straight forward to book an appointment.

5
Date of experience: Nov 22, 2021
saltyjack3329
i had an amazing experience with Essex and Suffolk Water.

The staff was really helpful and patient as well as efficient.The phone service was straight forward and I was amazied at how little a wait I had to queue for.The engineers who came were really nice and helpful and went beyond the scope of the job to help me.It was easy and straight forward to book an appointment.

5
Date of experience: Nov 22, 2021
Frederic F.
Very helpful all round

Phoned up very helpful lady. Nice helpful informative lad turned up keeping us updated throughout and understand the neighbours are all happy too.

5
Date of experience: Nov 12, 2021
Very helpful all round

Phoned up very helpful lady. Nice helpful informative lad turned up keeping us updated throughout and understand the neighbours are all happy too.

5
Date of experience: Nov 12, 2021
Chandos C.
I found a major water leak in the field…

I found a major water leak in the field when out walking dog . I reported it and was kept up to date on repair. I asked for a donation to a local charity as it saved a lot of water and money ,which Essex & Suffolk water did. Well done and thanks

5
Date of experience: Nov 11, 2021
Xander Brooks
The guy I spoke to on the phone was…

The guy I spoke to on the phone was more than helpful. The engineer that came a fixed the problem was excellent and did a great job.Thanks to all.....

5
Date of experience: Nov 11, 2021
I found a major water leak in the field…

I found a major water leak in the field when out walking dog . I reported it and was kept up to date on repair. I asked for a donation to a local charity as it saved a lot of water and money ,which Essex & Suffolk water did. Well done and thanks

5
Date of experience: Nov 11, 2021
MR61
The guy I spoke to on the phone was…

The guy I spoke to on the phone was more than helpful. The engineer that came a fixed the problem was excellent and did a great job.Thanks to all.....

5
Date of experience: Nov 11, 2021
Annabeth Turner
Excellent customer service

From start to finish the service was exceptional. A lovely lady answered our call and was polite , friendly and very helpful . An appointment was quickly arranged and the service was once again very professional . Thank you for you quick response which resolved our issue .

5
Date of experience: Nov 08, 2021

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