Review Time
From start to finish the service was exceptional. A lovely lady answered our call and was polite , friendly and very helpful . An appointment was quickly arranged and the service was once again very professional . Thank you for you quick response which resolved our issue .
Worst company I have ever dealt with. Customer service is near on impossible to get a problem resolved quickly. The complaints procedure is shocking, you try and get a problem resolved and it takes up to 10 working days to even get a response. I’m betting lots of the reviews on here are made up to make them look better than they actually are!Edited- no you will not be getting my details, you have failed to resolve my issue so far. Your response to this review has been very fast, Shame your response to complaints isn’t as fast! I hope the CCW come down hard on you. If I could change water companies I would have done it a long time ago!!!
Worst company I have ever dealt with. Customer service is near on impossible to get a problem resolved quickly. The complaints procedure is shocking, you try and get a problem resolved and it takes up to 10 working days to even get a response. I’m betting lots of the reviews on here are made up to make them look better than they actually are!Edited- no you will not be getting my details, you have failed to resolve my issue so far. Your response to this review has been very fast, Shame your response to complaints isn’t as fast! I hope the CCW come down hard on you. If I could change water companies I would have done it a long time ago!!!
Very expensive company but poorly services and every month the bill is high and high I am barely at home, I am always at work how come. I think they’re ripping money from customers and because they’re water supplier in Essex we have to suffer no choice of changing company, they’re taking advantage of that, the government should review that.
Very expensive company but poorly services and every month the bill is high and high I am barely at home, I am always at work how come. I think they’re ripping money from customers and because they’re water supplier in Essex we have to suffer no choice of changing company, they’re taking advantage of that, the government should review that.
I was glad that Essex and Suffolk Water rapidly installed a new stop cock outside my boundary front wall and unfortunately I have cancelled an insurance with Home Serve earlier this year after substantial payments over many years which covered water problems leading up to the front of the house so 'woe is me' but trust pilot will be a key guide over many other issues.
I was glad that Essex and Suffolk Water rapidly installed a new stop cock outside my boundary front wall and unfortunately I have cancelled an insurance with Home Serve earlier this year after substantial payments over many years which covered water problems leading up to the front of the house so 'woe is me' but trust pilot will be a key guide over many other issues.
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Essex and Suffolk Water is a water supply company in the United Kingdom
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