Name: eswater.co.uk
Telephone: 03457820111
Rating: 3.4

Yusuf Ferrari Guest

4 years ago

Reported a problem

Reported a problem, quickly resolved/repair made, first class serviceMany thanks

Date of experience: Oct 25, 2021

Alexander B. Guest

4 years ago

Immediate response to a leak being reported.

There has been a water leak for some time, which we thought was surface water running into a brook in the village. I contacted ESW explained the situation, next day (yesterday) an operative surveyed the site. They identified the problem and today the team are digging the area to repair it. Very efficient, minimum fuss.

Date of experience: Oct 22, 2021

Teresa Rogers Guest

4 years ago

Immediate response to a leak being reported.

There has been a water leak for some time, which we thought was surface water running into a brook in the village. I contacted ESW explained the situation, next day (yesterday) an operative surveyed the site. They identified the problem and today the team are digging the area to repair it. Very efficient, minimum fuss.

Date of experience: Oct 22, 2021

SP Guest

4 years ago

Quick problem resolution

Very responsive, dealt with problem immediately (it was not even their fault, downstairs neighbour closed our main tap by mistake)

Date of experience: Oct 20, 2021

AR Guest

4 years ago

Received a text out of the blue stating…

Received a text out of the blue stating that there was an investigation into reports that our water supply was discoloured. On it there was a link if we wanted further information or help. I thought it looked like a scam so ignored it. The following day, however, our water was, indeed discoloured, so I clicked on the link and reported it. The following day, two gentlemen turned up, wearing overshoe protection, overalls and masks (impressive as I'd previously been shielding) gave full explanation as to what it might be (including that the water was safe to continue to use) and did a mains flush in the street. Then came in to inspect the water in the property. Very happy with the outcome.

Date of experience: Oct 20, 2021

Peleg Scott Guest

4 years ago

Quick problem resolution

Very responsive, dealt with problem immediately (it was not even their fault, downstairs neighbour closed our main tap by mistake)

Date of experience: Oct 20, 2021

benanhur17 Guest

4 years ago

Received a text out of the blue stating…

Received a text out of the blue stating that there was an investigation into reports that our water supply was discoloured. On it there was a link if we wanted further information or help. I thought it looked like a scam so ignored it. The following day, however, our water was, indeed discoloured, so I clicked on the link and reported it. The following day, two gentlemen turned up, wearing overshoe protection, overalls and masks (impressive as I'd previously been shielding) gave full explanation as to what it might be (including that the water was safe to continue to use) and did a mains flush in the street. Then came in to inspect the water in the property. Very happy with the outcome.

Date of experience: Oct 20, 2021

Wadsworth Guest

4 years ago

I have been trying to speak to someone…

I have been trying to speak to someone about someone moving out of a property but constantly on hold - this my third attempt today - over 2 hours on hold!!!!is anyone working there? useless lack of customer care.

Date of experience: Aug 31, 2021

EH Guest

4 years ago

I have been trying to speak to someone…

I have been trying to speak to someone about someone moving out of a property but constantly on hold - this my third attempt today - over 2 hours on hold!!!!is anyone working there? useless lack of customer care.