Review Time
At best incompetent, at worst dishonest. E&SW claimed to have read our meter last year and submitted a bill for twice our normal usage. We checked our meter and the display was filthy and impossible to read. Once we’d cleaned it up, the figure was half the usage they’d billed us for. This year, ‘due to COVID’ (although how this prevented meter readings I’m not sure as ours are outside on the public highway) they estimated our bill - at 50% higher than our actual usage - and again I had to get on my hands and knees in the street with torch and binoculars to submit the correct reading. Goodness knows how many people they consistently get away with overcharging (because how many in reality are going to get down on their hands and knees on the pavement and stick their arm down a spider web-infested hole in order to check?). Really wish I could change suppliers.
I was very happy with the service provided by Essex and Suffolk water when I moved into my new home and needed to get set up. I spoke with an advisor called Jason who was absolutley amazing! He made sure everything was in order for me and even ensured a call back to check on progress and make sure everything was done right. Jason is wonderful and a huge credit to the team. Thank you so much for your help :)
I was very happy with the service provided by Essex and Suffolk water when I moved into my new home and needed to get set up. I spoke with an advisor called Jason who was absolutley amazing! He made sure everything was in order for me and even ensured a call back to check on progress and make sure everything was done right. Jason is wonderful and a huge credit to the team. Thank you so much for your help :)
Not even 1 star...The pporest service ever...I called today, waiting for almost 2 hours. A stupid lady get my call. I have asked her just to add a direct debit and add a name on the account, that she couldn't help and were about to send me a form via post, to be posted in this situation when you can not go outside...When asked why she can not help me, she just hanged up. You need to revise and provide a good customer service, that you are not able to do now..shame on yoy
Not even 1 star...The pporest service ever...I called today, waiting for almost 2 hours. A stupid lady get my call. I have asked her just to add a direct debit and add a name on the account, that she couldn't help and were about to send me a form via post, to be posted in this situation when you can not go outside...When asked why she can not help me, she just hanged up. You need to revise and provide a good customer service, that you are not able to do now..shame on yoy
Got a email from the "affordability team" during the corona virus crisis saying my bill was going to double. !73%"Bad" Reviews, from a public utility monopoly which saw a sharp rise in complaints. where's the accountability ?Government telling you to wash your hands more for Covid19. Essex and Suffolk water charging you twice as much to do it. !
Got a email from the "affordability team" during the corona virus crisis saying my bill was going to double. !73%"Bad" Reviews, from a public utility monopoly which saw a sharp rise in complaints. where's the accountability ?Government telling you to wash your hands more for Covid19. Essex and Suffolk water charging you twice as much to do it. !
I’m on hold now as my bill is very wrong. There is no number to call from abroad I will be charged a lot more from my service provider. I think it is unacceptable to be told that the hold time, the time it takes for someone to answer the phone is 15min! Shocking standard of service.
I’m on hold now as my bill is very wrong. There is no number to call from abroad I will be charged a lot more from my service provider. I think it is unacceptable to be told that the hold time, the time it takes for someone to answer the phone is 15min! Shocking standard of service.
Was on hold for over 35 mins, finally got through, spoke to someone and they required to speak to the landlord (who was with me and spoke to them) and they refused to speak to us after, as they said the landlord failed the security checks (despite giving them his DOB, how can someone get their own DOB wrong?????????) I have a feeling they may be racist as the landlord is asian?
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Essex and Suffolk Water is a water supply company in the United Kingdom
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