Review Time
Worst corrupt and greedy Organization in then multiverse as validated by the string theory.These fraudsters for 1 person living in the premises charged 100 poundsa Month. Havering and essex councils should investigate these conpeople for fraud.
As has been pointed out by others, incompetence hardly covers the failures to date. From the lies of not having contact details for Basildon Council, which over a year later they miraculously did have contact details. Their contractors Lowman water services told me the workmen had told me when they would be back, quite impressive if they managed that, as I was asleep when they left! They stopped my neighbour parking outside his house all weekend despite no works done outside his property, this was so they had a parking space when they returned after the weekend! And for clarity and emphasis of the lies being told, when they returned they didn't use the parking space they saved for themselves! Why oh Why wont the government allow us like electricity, gas and internet be able to use a different supplier! instead these private firms like Essex Water and Lowman water services can act however they wish with no affect to their business or their profits, and I can't vote with my feet and use a different company
As has been pointed out by others, incompetence hardly covers the failures to date. From the lies of not having contact details for Basildon Council, which over a year later they miraculously did have contact details. Their contractors Lowman water services told me the workmen had told me when they would be back, quite impressive if they managed that, as I was asleep when they left! They stopped my neighbour parking outside his house all weekend despite no works done outside his property, this was so they had a parking space when they returned after the weekend! And for clarity and emphasis of the lies being told, when they returned they didn't use the parking space they saved for themselves! Why oh Why wont the government allow us like electricity, gas and internet be able to use a different supplier! instead these private firms like Essex Water and Lowman water services can act however they wish with no affect to their business or their profits, and I can't vote with my feet and use a different company
5 stars service! I have been extremely impressed with their customer service! They go an extra mile to help their customers! A lady called Lana helped me with all my queries, and I am extremely thankful to her for everything she did for me today! Thank you Lana for your service and for working! Lana is a "I can do" person and I hope her work is appreciated by her managers! The nowadays society needs more people like her!!
5 stars service! I have been extremely impressed with their customer service! They go an extra mile to help their customers! A lady called Lana helped me with all my queries, and I am extremely thankful to her for everything she did for me today! Thank you Lana for your service and for working! Lana is a "I can do" person and I hope her work is appreciated by her managers! The nowadays society needs more people like her!!
Got a water meter installed at end of May , provided two meter readings since then and still waiting for a bill. Why cant you develop your app to generate your bill instantly based on your reading like Anglian Water does instead of saying will provide you a bill by October. By not providing a bill your affecting my sewage bill as anglian water are planning to charge me £300 for sewage as they have me down on rateable value.
Got a water meter installed at end of May , provided two meter readings since then and still waiting for a bill. Why cant you develop your app to generate your bill instantly based on your reading like Anglian Water does instead of saying will provide you a bill by October. By not providing a bill your affecting my sewage bill as anglian water are planning to charge me £300 for sewage as they have me down on rateable value.
Wish I could give minus stars for this company. Useless payment system and they tried to charge me more than double my usual amount. I obviously got on the phone and asked them to justify the huge increase and they couldn't so they dropped my amount back down. Diabolical. That's what I dont use direct debit as companies change the amount willy nilly and we the consumer get shafted. Wish I could change companies.
Wish I could give minus stars for this company. Useless payment system and they tried to charge me more than double my usual amount. I obviously got on the phone and asked them to justify the huge increase and they couldn't so they dropped my amount back down. Diabolical. That's what I dont use direct debit as companies change the amount willy nilly and we the consumer get shafted. Wish I could change companies.
At best incompetent, at worst dishonest. E&SW claimed to have read our meter last year and submitted a bill for twice our normal usage. We checked our meter and the display was filthy and impossible to read. Once we’d cleaned it up, the figure was half the usage they’d billed us for. This year, ‘due to COVID’ (although how this prevented meter readings I’m not sure as ours are outside on the public highway) they estimated our bill - at 50% higher than our actual usage - and again I had to get on my hands and knees in the street with torch and binoculars to submit the correct reading. Goodness knows how many people they consistently get away with overcharging (because how many in reality are going to get down on their hands and knees on the pavement and stick their arm down a spider web-infested hole in order to check?). Really wish I could change suppliers.
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Essex and Suffolk Water is a water supply company in the United Kingdom
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