Review Time
To the female who was working today Saturday the 17th of august at the europcar trafford Manchester and who threatened my son with not providing the vehicle that was pre booked and then said he had but then had not passed the checks, then who tried to charge him more and who kept switching between customers (also threatening the foreign visitors) that both of them could be liable for up to a £100,000 if they didn’t take additional cover , YOU ARE DISGUSTING , Europcar you need to take a long hard look at these google ratings and deal with this person, as soon as she was challenged on the phone she handed the phone back to my son and said she would not be hiring the van again you are VILE
Pros: friendly and helpful staff, prices are ok, nice and clean carsCons: picking up takes a while as there's a lot of adminMy main complaint is that shop opening times are very limited on weekends making renting a car for a single weekend day almost impossible. This makes it expensive as I'm forced to book for multiple days.
Had an amazing experience with Europcar St Pancras, London. I was met by a kind, funny gentleman who upgraded my vehicle to a larger car at no extra cost. This my first EV experience and the MG vehicle was a comfortable drive with all mod-cons. I was very pleased with customer service and the ease of experience in booking (online) and collecting the vehicle. Highly recommended.
I hired a car from Europcar (Volvo XC60) on a recent trip to Nice. I booked the rental through a 3rd party comparison site and paid a deposit for the rental and was covered for some extras, such as environmental surcharge. On arrival at the rental centre we were in a queue for about an hour and when we got to the desk was greeted by a very pushy rep. The cost of the rental was not as per the original agreement and they had added on the additional environmental charge. The salesperson also tried to "upsell" me a Mercedes and additional insurance, which I declined, at which point his demeanor became more aggressive. I was also miss-sold a full tank of fuel on the understanding that I would only be charged for fuel I used. They also charged me over £400 for a tiny scratch on the bottom of the rear bumper which I must have missed on the initial inspection, however I do have insurance cover for this. Their business model is clearly to misrepresent the original displayed price and then aggressively sell or even miss-sell add-ons and I strongly suspect their staff are targeted and compensated based on these sales. I will never be renting from Europcar again and would urge others to think twice before using their services.
Awful company, doesn't have an out of hours contact number - I tried calling to advise I'd be slightly late but no answer - I arrived at 19.10 and they'd closed their kiosk at 19.00 and cancelled my rental without warning, wouldn't let me collect it the next day!! Avoid!
My partner and I hired a van to move house back in October 2023, and we’re unfortunately involved in a collision that was not our fault. The other party involved was arrested at the scene, and we have clear photographic evidence and witness statements of the incident. Despite this, Europcar have requested over £1600 in damages be paid by us. We were told by Europcar that if we had paid upfront, we would have received the money back once it had been settled through insurance. It is quite clear that they have no intention of settling this through insurance, as this would have been a straightforward claim and taken weeks to settle, and has now been ongoing for 10 months. Neither Europcar or their legal representation have respond to our emails. In April, we managed to get a hold of the acting solicitors by phone, where their employee acted surprised and compassionate about what we had to tell her and asked us to send a full account of all evidence, comms with Europcar and witness statements. She assured us that she would be putting the account on hold whilst they investigated further and she would ensure we received responses to our emails (which we never did). It is now 4 months since then, and we have had no update on the outcome of their investigations or notice that the claim had been re-opened. They have now sent draft court letters out of the blue stating ‘multiple requests for payment’ - this seems unfair considering we were told everything was on pause. Avoid this company at all costs. They are complete scammers and show no care or compassion towards their customers.
Aggressive upsell practices. During checkin I was over sold and mislead, I raised a complaint with Europcar and was offered a discount on my next hire, I refused the offer and will no longer be using the company. Be careful when checking in, don’t let the representative lead you into a false understanding and you ending up with an additional charge. *** In regards to Europcar reply, I don’t see the point of the vanilla reply, maybe you should have read the message instead of copying and pasting a default reply, this shows that you don’t actually care. I’ve already raised the complaint so why would I do it again???
Despite having access to its customers’ expected arrival times for collection, Europcar did not have enough staff at its desk. A huge queue, unmotivated staff, and cumbersome/repetitive information gathering - a very poor performance, and visible to all the other car rental customer desks at Europe’s largest airport!
I had the same experience. Got told by Europcar I needed different insurance despite already paying for one via 3rd party booking company. After being told I had to have it, later got charged for 2 different ones by Europcar that I didn’t agreed to. Stupidly didn’t read the terms on the contract I signed when I picked the car up at Europcar as I had the kids with me but also wasn’t looking out for it as I had already paid for everything up front. Wasn’t told to look at insurance details. Europcar then sent me an invoice that cost me an extra £144 at the end of the term and after disputing that with Europcar was told I had no case. I’d advise using another company, saying no to the add ons and checking everything on the contract.
Been waiting at Stansted airport "Car Hire Village" at the Europcar desk for almost as long as my flight from Ireland!!Absolutely rubbish service!! Families with children waiting around. Taking about 15 minutes to process each customer and most of us are pre booked and paid.Update: it took NINETY MINUTES to get through and be given my car. When I arrived at the desk, there were two people serving and only about 6 or 7 customers in front of me. There are huge fancy advertising screens, and a tiny little kiosk hidden at the side where you need to enter your details. The big screens just want you to buy things, they don't tell you that you have to check in on the kiosk. This is not obvious, as I had to direct other customers towards it. Considering that I'd pre paid, it's very far from ideal. Once I got served, Shah who served me was helpful. However, what sort of a set up means that you wait so long when it's not even busy, when all you want to do is get a car after a long time traveling?
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