Review Time
If I could have given less stars I would have, this "company" canceled my booking a day before I need the car leaving me in a right pickle! Now they're refusing to refund my money saying that they have no record of taking the money from my bank so now I have to prove to them that they have my money!!!!! Then wait to see if I'll ever get it back! Do not use this scam company!!!!
I’ve used the Victoria Station branch several times over the last year and can honestly say I’ve never had a problem and have only ever had the most impressive service. I’m afraid I don’t have all the names but Daria helped me last weekend with my latest rental. But her colleague was also brilliant when I went in to return one car and order another. They all communicate well and are professional and friendly. I can’t speak more highly of this team. If there are issues with other branches I would suggest head office look at this team for good practice.
DON'T book your hire car with Europcar!! I was charged for a non-existent scratch after jointly inspecting the car with their representative and being told all was fine 😡Europcar have previously been investigated by the UK Competition and Markets Authority (CMA) for similar post-rental billing practices, including charging customers for damage without proof of repairs.
Terrible business. Customer care is non existent. I have spent over 3 hours trying to speak to the Birmingham Newton branch. No one has answered. I have even attempted to call at 8am in the morning (when the business opens up), still no one answers the phone line. I have spoken to their customer service department multiple times, and they haven't been able to hlpe me. As a consumer, it appears that the branch simply doesn't have a phone line, or they're ignoring their phones ringing. I have dealt with countless numbers of businesses a cross all sectors as a consumer, I have never found any business this terrible. Europcar pride themselves on empowering mobility and helping their customers, it looks like they are doing everything besides sticking to their business culture. For anyone reading this review, just go to Enterprise Mobility (another car rental company). I'm not sure how this business is still in operation looking at their trash customer service.
Truly awful business. If you book with Europcar expect a grossly inflated bill for the tiniest bit of wear and tear. They are nothing more than rip off merchants excessively profiteering with scandalous post handover practices. For example 500 euros for a tiny scuff mark that you can barely see. Good luck with challenging that when you get served with robotic AI written responses. Save yourself the hassle and book with someone/anyone else.
I have a been a Europcar member for several years and usually arrange rental with a few days in advance. Today I organised a rental to collect today. All went through and paid and then when I arrive at pickup point, I am told they do have any vehicles available. I was then told the funds would be refunded to me and the booking as cancelled. I am left to find alternate means. This is not acceptable and there is no point having and active website if does not reflect reality. This is not the first time according to the branch !! I guess I will look elsewhere now.
AVOID!! Have taken money out of my bank for damages to tyres i did not do, disputed by email to be told to send more evidence over in 7days otherwise payment would be taken and they took it out in three! I will be disputing with my bank and letting this go to court absolute scammers just look at all the bad reviews!
When I wanted to extend the hire period, I called them and was told the van had actually been returned the day before, which is not true. I started calling them around 10:30 and kept trying until the afternoon, but still no answer. I was even on hold for hours, and no one was able to help. They kept pushing me from one person to another. It’s now 15:10 in the afternoon, and I still haven’t gotten an answer.I wonder if the van shows as returned because I have the return statement and the invoice, for which I paid in full. However, the driver was charged for insurance again at the branch on the collection day.What if I keep the van since no one has been able to fix this inconvenience? I would not recommend this service at all. Their communication skills are poor, and when I finally managed to get someone on the line, she hung up on me just because I was asked for stupid details that were not relevant at all, considering the van hire period was completely closed.I am talking about the Stevenage branch and Peterborough branch.
Avoid at all costs. I’ve used many car hire companies, and Europcar is a level below all the others. They gave me a dirty, unsafe baby seat that wouldn’t buckle, forcing me to go into Naples and buy a new one for €150 — which they refuse to refund. They told me a €100 deposit was included in the charges at the desk for pick-up, which I have not got back and had to raise a formal credit card dispute. They also gave wrong instructions to pick up the car, causing unwelcome delays with a baby. The staff were rude and dismissive and Europcar have closed my complaint even after I provided full details. Truly awful experience.
Your company/branch (Woodford Green, Essex, UK) is a total disgrace. I was called only three minutes before I was due to collect a large van. James (Jimmy) explained that only a smaller wheelbase van was available but that I would be receiving £30 as compensation. Months later and I still have not received the promised money. The manager was there and was extremely apologetic, but still hasn't bothered to keep to his word. This branch is a mess and I'd give zero stars if I could! Honestly disgusted with how I've been treated and I hope you'll consider the above and look elsewhere; especially if you require a long wheelbase van. 0/10.
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