Review Time
Cancelled booking within 2 hours of me making it but withholding the full amount £1500 for 8-10 days before returning to my account. An absolute disgrace and after many years of booking with Europe that is my last! A pure money making manoeuvre
Terrible customer service after not being given the car that I booked through this website. I pre-paid and now I'm out of pocket £250 having spent 120 EUR to and from the airport. Heraklion airport let go of my reservation after not showing up for 2hrs per their T&C's but the UK office when I called assured me the car would be help after my arrival. I have called muliple times their customer service number and was hung up once, the others put on hold for an extended amount of time only to be told my case was closed and tough luck I'm out of pocket with no refund issued. DO NOT BOOK WITH THEM, it's a SCAM.
Booked hire card for Faro in plenty of time and added the maximum cover I could while in the UK. Upon arrival I was intimidated to take extra cover which was more than what I had paid already for the hire car and adequate insurance, travelling is stressful and you just want to get on with your holiday and Europcar take full advantage.
Please take heed — I would strongly advise avoiding this car hire company. We booked our rental through Auto Europe, unaware at the time that they act as a broker and that the actual rental would be fulfilled by Europcar. Had we known this in advance and read the reviews, we would never have gone ahead with the booking.Upon arriving at Verona Airport, we eventually located the Europcar desk, and that’s when everything began to go wrong. The staff member at the desk was very insistent that we purchase additional insurance, despite the fact that we had already bought full protection through Auto Europe. Even after I phoned Auto Europe and they confirmed we were fully covered, the staff member continued to push the insurance, making us feel pressured and uncomfortable.When we were finally given the keys, we discovered that the car provided was completely different from what we had booked. We had reserved a VW Tiguan or similar SUV specifically to fit our passengers and luggage, but were given a saloon instead. I returned to the desk, where I was told that SUVs and saloons fall into the same category. I contacted Auto Europe again, and after speaking with the Europcar desk staff, they informed me that nothing could be done as Europcar uses a different classification system than Auto Europe.Eventually, a more suitable car was located, but we were told we’d have to wait 30 minutes while it was cleaned. In reality, we waited far longer — not an ideal start to a long-awaited holiday.The car we were eventually given wasn't in the greatest condition, but at least it could accommodate both our group and our luggage and done the job. Still, the overall experience was disorganised, frustrating, and disappointing.We left feeling exhausted before our trip had even begun. Based on our experience, I cannot recommend Europcar or Auto Europe and would urge others to think twice before booking.
Had a great experience with Europcar at Gatwick Airport. Staff were friendly from the beginning, the car was clean and ready, and the whole process was smooth. When returning car a man whose name is Rudy, was very professional and helpful. Highly recommend this location!
We hired a car from Bristol Airport. We have been charged an extra £86.28 at the end of the hire & no idea what for. Emailed the company to be told it was a verbal agreement with the staff member who dealt with us. There was no verbal agreement & no other service was sold to me. I was asked if I had the correct insurance which I had as I had purchased the premium insurance & the guy behind the desk was not happy I was not spending more money. He then said that £186 had to be held on my credit card & it would be refunded. This was a lie & he has kept £86.28!! I have emailed advising this is fraud & theft! Waiting on a response. Do not use Europcar the are fraudulently taking money from people!!! Dreadful customer service
So far I have been in the queue at Zurich airport to pick up my pre booked car longer then it took me to fly here from Manchester!! Ridiculous. No staff. People with no reservation spending 30+ minutes at the desk standing in the same queue as me. I will never use this company again. I would suggest you don’t either. Hertz on the other hand has no queue.
Absolutely disgusting service.I booked a car when I arrived to collect the car the customer service person was serving a customer and was upgrading the customer without consent with an additional charge.I went to the counter and he tried the exact thing with me. I told him No and he still continued to upgrade my booking telling me it would only cost £200 for the upgrade. I got upset with this and told him I wanted the car I booked and he was very reluctant to give me the keys and accused me of being aggressive. I will never use this car hire service again.
Rented a car for 3 days. Paid basic insurance, returned it like new. Charged us £106 for a scratch in the wheel that we couldn’t even see in the picture they sent us. Asked for more pictures and they ignored us. We will NEVER be using their services again and we will not recommend it to anyone.
Unfortunately our experience with Europcar was not good. Upon collection of the car they added £250 of extra charges including Gozen. The document we signed was in French and when I queried the increased price I was told it was due the security deposit and no money would be debited but it was ! Europcar have no interest in refunding me the money despite the fraud. Go elsewhere unless you want to be ripped off.
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