Review Time
I asked a friend to track down a van hire company as i am moving and they found Europcar. What a disappointment. Europcar decided not to accept the method of payment my friend wanted to use and after over an hour they decided they could accept it after all. Because I work all week and I'm away I had one day to move my stuff. It isn't all moved because so much time was lost messing around and the van was so small when it came it was basically a car with the back seats down. Not worth 65 pound. Definitely not after the over an hour mess around. So disappointed.
Hired a car from their Gloucester Branch on Saturday picking up the car at 8am and returning at 6pm. I only got the car at 8.31am despite getting there on time. But thats not my main issue as the branch only had 1 member of staff serving a lot of people she can only do much.I returned the car at 6pm as stipulated in my rental agreement. The car had no damage and the fuel level was correct and the branch confirmed this.The nightmare comes to being charged the rental for 2 days. I got an invoice being charged for an extra day saying i returned the car on Monday at 8.01 am which is ridiculous. I had the car for just 8hrs but being charged for 2 days how is that possible. And now they still haven't processed my deposit refund. I am out of pocket because of their incompetence and this is stressing me.The most annoying thing is Europcar kept quiet about this had i not flagged it, it would have gone unnoticed. I am very disappointed about this and will delay me getting back my deposit which i desperately need. Case of big companies lacking empathy.
This company fraudulent removes money and makes it difficult to claim it back so people give up on claiming. I am currently applying for a court date with small claims and have reported this company to trading standards. On the 15th Feb you charged me for a car you refused to rent me because your new employee didn't know how to read Spanish driving licences and his superiors refused to help him read it. Renting from another company meant additional charges. I wrote to you on the 15th Feb asking for a contact in you legal team as I was going to put forward a case for you to pay for the additional costs. You refunded the original charge about 40 days later. On the 20th Feb you charged me £102 as a penalty for not turning up to collect the car! I obviously disputed this and was told you had sent instructions to Gatwick South Europcar to refund this. It has not been refunded at this point and I am incurring interest payments due to the incompetence of your company in leveling this charge and then not refunding it in a timely fashion.I wrote 3 weeks ago saying I expected compensation given the 20+ times I have explained this, your failure to refund, the additional costs incurred to hire a car from another company and my time and effort. two weeks ago I received a message that you were investigating and would get back to me. Today 6th April, I received an email saying the case is closed because you had refunded the original £135.18 charge. Please1/ cancel the £102 charge for the fine for "not turning up"2/ respond to the request for compensation via a legally trained representative with an email address so I don't have to wait 14 days for every failed response from "customer service".I am posting this email daily to every review site for every branch of europcar until I have received the two above itemsIN REPLY TO COMPANIES REPLY BELOW I have emailed that address over 20 times. I have started this in this copy of my latest email. This is exactly what has happened everytime. You don't read them message and send a copy and pasted response. I email again and 10 days later you send another copy and pasted response.
I hired a vehicle before Christmas and upon returning it Europcar gave me back the deposit. I hoped that would be the end of it as the rental experience was not good and I felt ripped off. However, over 7 weeks later Europcar debited my bank account with a large amount of money without my knowledge or authorisation. Their customer services department is less than useless and not responding. Clearly Europcar is a company that cannot be trusted (and certainly not with your data and bank account details) so my advice is to avoid at all costs. If you have used Europcar before then clearly need to be vigilant and keep a close eye on your bank account for subsequent fraud transaction(s).
Booked in advance online for £139 - they ended up stinging me for another £600 when I went to collect the car at the airport. Half of this was an additional insurance premium to avoid paying a €2,500 excess, the other two charges called variously emergency management fees and a special location surcharge (the special location being the airport). I was forced into signing the contract as I had a pre-booked place on a ferry and no time to argue about it. No-one with enough English to explain. No come back from customer services. Total cost during my holiday €4 per kilometre.AVOID, AVOID, AVOIDOh yes - and pay no heed to their reply below. I've contacted the 'customer service team' who have declined to offer any kind of refund. The tone was 'Scammed you! - tee hee!'
Staff were rude upon arrival and flustered I had arrived close to 18:00, despite two earlier phone calls politely informing of this.Subsequently charged an “after service” fee which customer service could not confirm if was attributed to the rental, despite it referenced in the bill. Was placed on hold for 20 minutes and then the operator hung up the line. Wouldn’t recommend at all
I booked for a 4x4 at Denver airport. At pick up the agent said it was not guaranteed and tried to persuade me to pay $500 extra to guarantee a 4x4. When I did pick up the car, guess what - it was in fact a 4x4. What a con it would have been. He also said the car I was getting would be too small for 5 adults and luggage and would not be suitable for snowy weather that was forecast. It was extremely roomy for us all and it was a 4x4 - what could have been better!Second issue was there was a chip in the driver's side of the windscreen and a huge circular crack 😳. It was so late at night after a long journey I couldn't face going through the whole processagain, so took the car. I would definitely be reluctant to Europcar, or at least Fox Rentals, their partner company in USA, in the future.
I hired a plug in hybrid. Drove about 8 miles in city traffic within 30 mph speed limit. I recharged the battery overnight on my own charger. This company took £21 off my lodged credit card for “7 litres of petrol used”. I appealed twice and both times they replied that “the charge stands”. I know that a plug in hybrid system will choose electric before petrol in the driving circumstances I have described. Would they do similar if damage was found that the hirer didn’t cause?I have since read reviews that they are a “Terrible Company”. Avoid for goodness sake.
I was charged double what I was told I would be charged for an upgraded vehicle I was persuaded to accept by the Inverness Airport branch after initially booking through the EasyJet app. Disgusting tactics. I tried to get a refund but they wouldn’t budge. Use a different company, as you leave a £250 deposit on your credit card and you are at their mercy to return it all. You cannot get to speak to a human. So frustrating and very expensive when you are robbed by a company that you trusted.
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