Review Time
DO NOT USE. I WASNT TOLD I NEEDED MY DRIVING LICENCE (they have photos of it) SO I WAS ANNOYED AND STORMED OUT. BECAUSE THE DOOR SLAMMED HE CAME OUT AND SHOUTED THAT HE WILL CANCEL MY BOOKING.SO ON MOVING DAY IM LEFT £70 OUT OF POCKET AND NO VAN.RUDE. DO NOT USE.Edit: Received a refund 3 days later.
Told car would be delivered Friday. it was not, then told Monday. First car totally not suitable, it finally seems that the car size issue is sorted so am told a 13;00-14;00 delivery. now 14:48 still no car call the office and am told they are having lunch and so they cant give a time the car is coming they will leave after lunch.. this is Purfleet office,Absolute disaster, now having read reviews will be going over the car with a fine toothed comb and making a video of any marks or dinks on the car as I seem to be seeing hundreds of customers complaining about unfair charges. Is this company truly this bad? To management why allow your staff to specify a delivery time and then twice not turn up and then tell you they wont be leaving until lunch is over. get real... it would seem you deserve every bad review you are getting if this is the service you are providing.
Hirer beware!Make sure that you take photos/videos of the car when you pick it up.Unfortunately I didn’t before leaving Knock Airport.When I returned the car after 3 days low mileage trips in Mayo the person inspecting the car drew my attention to a mark on the alloy wheel.Despite my assurance that I had not had any accidents with the car she had to report the 2” mark. I assumed that I would hear no more about it but on my next credit card statement I discovered that without any notification they had deducted €391 to cover the cost of repair. My insurance company asked me to submit an invoice for the repair but Europcar admitted that the wheel would probably not be repaired and that €391 was an estimated cost! WhenI showed a photo of the damage to my local body repairers in Rochdale they estimated €70 as a true cost. Europcar Knock will never again get my custom and I return to Ireland every summer.
Refused service because I had my original paper licence issued 1997 and passport for photo ID!!! Was told I must have a photocard driving licence - utterly ridiculous! I booked to hire a car from Europcar, paying in full - when I arrived there was an issue with no car available so I was asked to wait. After an hour the gentleman said he’d take copies of my paperwork - he stated that my original paper driving licence was not valid despite all details being correct (name, address, signature etc) and me having my passport with me. I explained that I’d never been required to get a photo driving licence as this was a valid government document issued by the DVLA. I suggest Europcar staff are actually trained correctly in future - a complete waste of my time! I went next door to Enterprise and hired with absolutely no issues
Follow-Up on Recent Rental Experience – Hidden Fees and Unfair ChargesDear Europcar Team,Thank you for responding to my initial review. While I stand by my praise for Peter’s outstanding customer service at Heathrow, I feel it’s necessary to share the full picture of my experience — not just for your awareness but also as a warning to future customers.After reviewing my bill, I discovered numerous hidden fees that were never clearly explained. I was offered an upgrade that I was told would cost an additional £20, but I was later charged £150. Worse still, I was asked to sign documents under pressure and wasn’t given a copy, leaving me unaware of the full charges until it was too late.This lack of transparency and the feeling of being misled has completely overshadowed the initial positive experience. It’s deeply disappointing, especially during what was already a difficult time for me.Unfortunately, due to this experience, I will not be using Europcar again and strongly advise others to be extremely cautious when reviewing their rental agreements and charges.I hope you take this feedback seriously and address these issues to prevent similar situations for future customers.Best regards,Owen(My original review below)Outstanding Service from Peter at Europcar HeathrowI recently visited Europcar at Heathrow on the morning of Friday, 21st, to collect a car for a difficult journey to a close relative’s funeral. Understandably, I wasn’t in the best of spirits, but the exceptional service I received from Peter truly made a difference.From the moment I arrived, Peter’s warm demeanor and positive energy were evident. He went above and beyond to assist me, showing genuine care and professionalism throughout the process. His kindness and willingness to help lifted my spirits more than he probably realizes.It’s rare to come across someone who not only excels in their role but also impacts customers on a personal level during tough times. Thanks to Peter, a stressful day became a little easier.I am deeply grateful for his support and will definitely be returning to Europcar in the future because of this experience. Thank you, Peter!
Am a disabled customer. Was meant to have a car delivered on Friday. It didn’t turn up.which means I have been housebound die to the let down of them not showing up. Then when I called them they kept telling me it woidl come sat. Still car. After countless calls I’m told that re office is closed and it will now be Monday. I shall post again Monday with update. But having read the reviews of how poor this company is I am not too keen at all in dealing further. My confidence in them so far is terribly low. Now I’m fully expecting to be scammed over fuel or supposed damage to the car. Who are the directors of the company. You would think that they would be concerned at such a huge amount of bad reviews.
Had the car for a week but on the first day one of the tyres dropped pressure so topped it up but it happened again 2 days later so called and they booked it in for a new tyre. Handed the car back and then a few days later was told I was liable for the tyre as I hadn’t reported the slow puncture within 24 hours of getting the car initially. At no point when I was sorting the new tyre did they say I was liable for a slow puncture and they have been totally unreasonable. They refused to complete a fault check on the car to show when the tyre pressure fault was initially recorded on the car and seem to think that a slow puncture would be obvious within 24 hours. If you ever are in the unfortunate position of having to deal with this awful company then accept they will screw you over and send you a bill for £180 for one tyre. I did the right thing and got the tyre changed even though I could easily have just pumped it up and handed it back to them and then they would have had to sort it which is what they did to me. No common sense and a an absolute rip off. Also told that this is classed as insurance claim, I hope the useless complaints person is wrong about this as it is totally ridiculous. Avoid this company unless you accept they will rip you off at any opportunity.
Tell us more about your experienceRead our Guidelines for ReviewersWe chose europ car through rentalcars.com to rent a car for 4 days. It was supposed to be £125 for 2 people plus insurance. On arrival to pick car up the person behind the counter tried to charge us extra insurance without us saying yes. This would have been £100 extra!!!!! Luckily we realised before we made transaction. After we collected car we realised that we also were charged £55 for second driver. Then we realised that on our bank statement we were charged twice for the rental. We are now having the misfortune of having to claim the money this second payment back , which means you have to jump through hoops finding bank statements and proof of over charge even though they can see for themselves we were double charged …. AVOID!
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