Review Time
Europcar at London Stansted is running a scam to fraudulently charge customers for extras they explicitly refuse. I clearly stated FIVE times that I did not want the premium cover, yet they added it anyway without my consent.The agent, Fred, even lied to my face, telling me the extra charge was just the rental deposit—when in reality, it was the premium cover I had rejected. Later, he even called me for feedback, completely unaware that he had charged me for the cover! This proves that Europcar is either incompetent or deliberately deceiving customers to steal their money.When I complained, Europcar’s customer service dismissed my case, simply stating that I had signed the contract—completely ignoring the fact that I was misled and scammed into doing so. This is outright fraud.I will be reporting Europcar to UK Trading Standards, disputing the charge with my credit card provider, and will continue leaving reviews until this issue is resolved. Avoid Europcar at all costs unless you want to be scammed!
There is a theme here about dishonesty, the sales people are not honest about what they are offering, often linking a total hire price, which turns out to be daily, rushing you through a signing process on a small screen hoping you won't notice. I got stung gor over £700 and the leadership of this business finds this is acceptable. BAD COMPANY ETHICS,Absolutely disgraceful and everyone should be warned not to use Europcar.....you get this level of dishonesty at HERTZNo good replying if your system does not work....I can't send my details !!!!!!Probably because you don't want to hear the complaint
Arrived to find the car we booked had been rented to someone else and the agent on the desk to be very rude and obnoxious when I was trying to sort it out. I was then charged €250 euros more than originally quoted for a lower spec car, I had no choice but to take it as it was midnight and I had 4 young children with me
I thought Europcar was a reputable, trustworthy company, how wrong was I! Bought back our hire car to Salzburg Airport, an hour later got an email stinging us for £50 for ‘damages’ to the interior and ‘specialist cleaning’ required, there was a couple of foot prints on a foot mat, absolute joke! I know I will never hire a car from Europcar again they have completely lost my trust and ruined the end of our holiday.
Europcar LCY very much operates a fraud scheme here as they charge customers for "damage" that is non existent or that they claim is the customer's fault.In my case, I received emails after my rental that there was “damage” to the car. Photos were provided, but I am unable to see any damage in the photos. I have attached a photo they sent, apparently there is a scratch on the front bumper but I do not see one, especially at the resolution provided. Not to mentioning claiming "damage" on a bumper - a bumper! - just screams scam.I was not asked to inspect the vehicle prior to the rental. I was not given any evidence of the condition of the car prior to the rental. (However, the pickup attendant tried to upsell me to cars that were 8x and 6x more expensive than my rental.)Upon return (to London City), the attendant required me to drive to a remote part of the parking lot for the return - far from the Europcar office and designated return area, with no other cars around, and extremely far from the terminal. I now know why - to be out of view in order to execute a damages claim scam.The car was only driven 4 times during the rental, and did not impact anything during those 4 trips.Claiming that I am responsible for damages is scam-like, inefficient, inappropriate, and terrible customer service. When I stated so to the claims rep, they claimed I should've read the 49-page Terms and Conditions prior to the rental.Highly advise renting elsewhere.
Absolutely terrible company. After landing at Bristol Airport, having my booking confirmed and paid. They refused to rent me a car, and couldn’t tell me why. All other rental companies were fully booked. Europcar left us car-less and didn’t care. I would recommend you avoid this company at all costs if you’d like to rent a car.
I’ve been a long time Europcar customer but after my most recent experience I’ll never be booking with them again. Due to a flight cancellation, I needed to delay pickup by a few days. Rather than allow amendment of dates, I was told that to make this change I’d have to pay for a new booking. Which would cost double what I paid originally, despite it being for fewer days. Not only this but they told me they would need to downgrade my car type as the original wasn’t available. Which I can only imagine would have meant that if I’d made the original booking, they wouldn’t have had the car category I’d ordered and paid for anyway. Completely unhelpful and rude on the phone. This is just blatant profiteering at the expense of customers. UPDATEContacted them as advised below and got back a confused and nonsensical answer - pasted below. It literally makes no sense that if I want to just reduce the length of my booking that my original car type wouldn’t be available. Seriously avoid. “Your booking was initially created on the 17/01/2025 at which point the branch had more fleet available which would explained that the booked vehicle, for later dates would not be available anymore and the category you would have initially booked be under high demand.”
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