Review Time
DO NOT HIRE FROM EUROPCAR STOCKPORTMy car was In for a warranty repair and a replacement was provided by Europcar The car was delivered to the dealership for me to pickup up next day,When I arrived I couldn't start the car due to flat battery, I then had to drive back home in own car (Motobiĺity vehicle). Motobility rang me to inform me that Europcar would not replace the vehicle and that I would have to contact the A/A to arrange a repair or have the car returned to their Stockport branch.Rather than go through a stand off, I contacted the A/A who came out and replaced the battery.I returned next day to pick up the vehicle.I just cannot believe Europcar did not know the battery was faulty before they dropped the car off.I wasted over half a day in time, energy and stress. Avoid this company.I have complained to Europcar via their online customer satisfaction form, with no response to date.
Dreadful experience. I hired the van for 3 days on a delivery and collection basis. The van was great. The staff were not. They didn't collect the van as agreed and unjustly took additional monies from my account without my knowledge or authorisation. I had to report my card as lost to prevent further payments being taken. Avoid.
Paid for a.car online, Checked in online... went to pickup the car WOLVERHAMPTON and the company has a Traffic Light System... which they fail to tell you when you book and pay online... car was not given.. clean driving licence.. DO NOT USE THIS SCAMMING COMPANY... MAKE ME SICK...The Advisor at Wolverhampton didnt even Apologise, I made my way to your rental place and had NO apology. I have a clean license, good credit rating, do not understand how POOR this company is. I am still waiting for my refund ASAP. Absolutely DISGUSTING! Happy went to ENTERPRISE immediately and hired a Vehicle straight away. No Issues, happy to give Enterprise £50 more for the Rental to boost their business.Lets Hope Enterprise does BETTER than Europcar.POOR POOR POOR service. BTW - That Link does is useless.
Absolutely disgraceful service from their customer service and complaints team. I have reported a GDPR breach and they have done nothing about it. They have been sending emails of my invoice and rental agreement to an address that is not mine. Even after I have stated the email is not mine, they then have the audacity to send a "we are still looking at your case" email to the wrong email AGAIN. No response after reporting the GDPR breach has left me to leave this review in the hope that someone of higher authority who knows what they are doing will follow this up.If you are in the UK, use Enterprise or Hertz, far better, far smoother process and none of this rubbish.
Absolutely horrific experience from beginning to end. I will never use this company again, whether in the UK or abroad. I rented a car for 14 days, I never got to drive it as the battery was flat. I had to call the AA twice. On the 4th day they took the car back. They agreed to a refund but still charged me £60 for the 4 days that I did NOT drive it. The worst was yet to come! They refunded me (except for the 4 days) BUT then accidentally charged me 4 times the amount they refunded me! No one in the office I hired it from could assist as it's all done via head office which is a call center and no one can assist. They ask you to email and no one assists properly. This is still ongoing and I have reported them to my credit card company and plan to take it further as I still have not been returned the missing funds. They will probably send a link asking me to email based on their other responses to reviews! What a disgrace.
Avoid Europcar at all costs! I’ve rented from them TWO times, and each experience has been a NIGHTMARE with three different issues. 🚨 They downgraded my car, offered only a partial refund, and charged hidden fees that don’t add up. Their atrocious customer service rejects every claim and ignores all requests.They also profit off unsuspecting customers by opting out of automatic congestion charge payments, leading to unnecessary penalties. This company operates like a scam – sneaky fees, dishonesty, and zero accountability. DO NOT RENT FROM EUROPCAR! 🚫Edit to Europcar's response:@Europcar UK, your response is disingenuous. I am already engaged in multiple email complaints and disputes with your customer service team, who have repeatedly dismissed my legitimate concerns and failed to address your unethical business practices. I am documenting every interaction, and my extreme dissatisfaction with Europcar’s handling of this matter is precisely why I am sharing this review. I will continue to highlight my experience to ensure other unsuspecting customers are aware of the issues they may face when dealing with Europcar.
Not only the worst car hire company we have ever used, but the worst company and rudest employees I have ever encounted in my life - and I'm in my 50s.Lied, lied and lied, left us stranded without a car, and call centres that are in every country except the UK that again, and again, and again and again, said they would transfer us to customer service, but either left us on hold (for up to 50 minutes) or just cut us off. Why do they do that? Because customers are given the opportunity to rate customer service at the end of each call if the call end normally - by cutting people off, or by leaving them stranded on hold for nearly an hour so they customer has to put the phone down, the nasty, rude employees don't get poor ratings (and presumably keep their jobs). While I was trying to sort out the horrendous problems in branch, another customer came in, with a walking stick, an elderly man, who was promised someone would deliver his hire car in the morning. When nothing arrived he told me he spent hours and hours trying to call the branch but all calls are routed to Morocco or Bulgaria who refused to put him through. A pensioner, he had no option other than to pay for an emergency taxi at 5pm to the branch to find out why he didn't have a hire care. This is what you will deal with if you use Europcar. Put them out of business... always leave an honest review, or take them to the small claims court if you can. Never, ever, EVER use Europcar.
Nightmare. Picked up a car at Gatwick south terminal yesterday evening. I paid for an Audi Q5 but when I arrived they offered me some Alfa Romeo instead which is lower than the class I paid for. After about 30 minutes of driving the yellow check engine light comes on. Complete my journey and try to call them but their office is closed.The next day (today) at 8:30am I call customer service who put me through to breakdown who then then put me through to the RAC. Waiting a few hours for them and then get a missed call from them but my phone never rang.Called back Europcar and again got transferred. This time they said they would “deal with it themselves”. Shortly after this I receive a call from the AA. Meet the mechanic and on diagnosis of the issue he tells me the engine light is on because the car is overdue a service! He also advises me to contact europcar and forward on the report. He was a gentleman and very courteous and helpful. I must say.I spend the rest of the day trying to talk to someone who can help. The worst interaction was with a Vladimir. He said that he couldn’t transfer me to Gatwick even though his colleague managed to an hour before. “But did they pick up?” he asked. No. They didn’t. “So see, I can’t transfer because they never answer the phone.”I asked to talk to a supervisor. “I’m not allowed to transfer you to a supervisor”He then said he would send an email to Gatwick and they would reply shortly. His colleague had already sent an email on my behalf several hours previous. I asked him if “shortly” meant by the end of the day but he wouldn’t promise. My interaction with the europcar web of entanglement lasted until 3pm and then the offices were closed.All day I spent on my foreign mobile racking up charges. I didn’t use the car. It’s not the car I wanted. It is overdue a service so I wonder is it even roadworthy…. Did the right thing but they refused to help or engage.I rented the car for 3 days to visit a relative who is ill with cancer. I just wanted a hassle free experience. Instead it was a nightmare. Terrible company. Never again. I shouldn’t have to pay for the day I spent fighting for them to help and not driving thr car. I shouldn’t have to fight for help. Their system appears to be designed to prevent you from getting through to anyone who can help. The first customer service agent should have taken ownership of my problem to begin with.Maybe tomorrow I will get a call. All I want to advice on what to do? I’m not sure the car is even roadworthy.
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