Review Time
Car rental for christmas in Cork, booked via HolidayCars. I bought a CD waver insurance policy which I showed at the desk on collection of the car. I had to use my debit card instead of a credit card as the PIN had been changed by my wife. Apparently using my debit card meant that I had to take compulsory and very expensive CD insurance that increased the cost by 112 euros. This was not exp[lained to me at the desk. On return I was invoiced for this extra amount and emailed their support. This was answered that I had signed the agreement when renting so nothing could be done. My point is that I cannot read the full agreements when renting a car especially when stressed to get to my final destination and with a queue behind me. I had bought a policy to cover the excess so clearly did not want or need extra insurance. I think that Europcar should have refunded this charge but they stopped replying to my follow up emails. I regard this as misleading me. Poor.
Europcar are a disgrace don't use them.They impose a ridiculously high accident excess of £1600 because they know this will then force the customer to take out the equally over priced extra charges for accident protection which is pretty much the same cost as the hire itself.This £1600 is disgraceful, Europcar are basically extorting money from customers and they know it. Use Enterprise/AVIS anyone but this awful company.
Been waiting a week for them to pick up their car despite several dates been arranged and failed by them. I cant go out as ive to hand over keys, so no Xmas shopping etc done !!!Also need to say the car i was given (74 plate) was badly damaged down passenger side. This was delivered as a temp car whilst my mobility car was in the garage. Mobility Ops informed.
Do not use! Unless you want your money withheld from you! We paid £250 deposit for the Van plus £70 for the van on the day we got the van. We returned the van the same day and was told the deposit would take 3-5 days to come back to the account. Then it was not put back into our account so we contacted them so we called again and they said it’s actually 6-10 days for the return of the deposit. We then called them again after it was still not returned and they are not returning the deposit with no reason! And now they are not answering the phone when called!
Europcar has made contacting itself so difficult, you struggle to get anything done other than take orders.I have made contact with an overseas call centre about 4 or 5 times to try and organise the return of my vehicle, I have stayed in twice for someone not to show up. They won’t confirm the arrangements made, customer service just put me on hold for 20 minutes until I gave up, and they don’t have a contact address or phone number for complaints!Making a booking, simple, trying to do anything else, a complete nightmare.
I would give zero stars if I could. Hired car. Got our confirmation email and told when and where to collect. Got there and told the car isn't available and there's nothing they can do. Managed to get THE LAST CAR from enterprise (seriously, go to enterprise, helped us a tonne, much cheaper and we were told it happens ALL the time with europcar). They almost ruined mine and my children's Christmas. If they had ruined the chance to see my children I would be raising hell. F europcar
*UPDATE* they have now of course tried to charge me for damage not made by me, as well as trying to charge me for two extra days even though I dropped it off early. I’ve also had no reply from customer service*I am genuinely shocked and appalled at the dreadful service, or lack of, that this company provides. It is terrifying and anxiety inducing.I booked a rental car to be dropped off at Newcastle Rail Station on a Saturday. Upon returning the vehicle, the shutter was down and there was nobody there to take the keys/refund me my £250 deposit. Note - the sign on the door says Saturday open 9am to 1pm and on my rental agreement it says it is open on a Saturday and to drop it off at 10.30am.Anyway, I called customer service and spoke to the most disgusting, rude and unhelpful man called Younes (refused to give me his full name of course).He told me I was being over dramatic and I should just take the car to a different branch. I book the rail station branch as I needed to get a train home (I am disabled and cannot walk far). Plus dropping to another branch would mean having to pay for a taxi back to the station, as well as missing an appointment.Younes laughed at me when I said I'd miss an appointment and said I was a liar. He said I shouldn't be so dramatic and never once said sorry for this inconvenience.I then take it to the next nearest branch who told me they cannot accept the car and that Younes had given me incorrect information. They then told me to take it back to the Newcastle branch and post the key through the door. I said I was worried about them trying to charge me for any damage that may occur between Saturday and Monday but they assured me it'll be fine.I have emailed a complaint however had not heard back and I'm filled with anxiety that they are going to try and charge me more.Please save your sanity and do not book with this company.
Closes on Saturday at 1pm. Not open Sunday. Train arrived late. We called their after hours number on Saturday afternoon and Sunday - no useful help or advice provided. So we could not access the car we had hired and had to wait two days. Called Monday morning - no useful help or advice provided. Went there on Monday during opening hours and they had given the car that we paid for in advance away. Only solution offered was to pay even more money to get a different car. No thanks. Refund refused. Try another company if you are a tourist arriving on a weekend. Do NOT pay in advance.
Actually I didn't hire a car from them, because Europcar are just another part-time UK car hire firm. I called just before noon on a Saturday, wanting a car for two days and they close at 1pm, so can't deliver one to my address and it's impossible for me to pick one up from the 'local' branch.Oh well, so sad you lot don't want to make money off me. Enjoy your little part-time jobs. Hey, why not ask for all of Saturday off, seeing as you don't offer a proper service on Saturdays?
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