Review Time
The best customer experience ever. I rented cars a few times in Newport just right before Christmas as my car broke down and Alex was incredibly accommodating, kind and helping. He provided me with a very friendly support through the process and even it was a stressful time for me he kept me happy and relaxed. Seriously, the top notch and model customer service most companies should learn. We need more people like Alex. If every company has Alex-like people the world would be a much better place, indeed! I highly recommend renting a car at the Europcar in Newport.
The staff was incredibly accommodating, providing a kid-friendly menu that kept everyone happy. The highlight was the outdoor patio, where the kids could play while we relaxed. The burgers were a big hit with my husband and me, and the kids loved the pizza. We also appreciated the variety of non-alcoholic beverages available for the little ones. Overall, the experience was enjoyable for all ages, and we can’t wait to return as a family!
Worst company, they phone you up a day before pick up to say you have failed an address security question, so no car, but previous 2 months before everything was fine, I’m guessing on reviews and peoples say so, they never had no cars to rent out, waste of time company, never ever will I use them again, they are useless.
I returned my car and got hit with a late day charge and a extra fuel charge. I showed them proof that I returned the car with more fuel than I received and that the car was returned 12 hours early, yet I have not received my refund in over a year.
Imagine they double charged me whilst booking a car on their website, now cut the long story short they gave me a £30 voucher to use the next time I was going to book a car. Now I’m trying to book a car and they tell me the vouchers THEY GAVE ME are invalid 😂 Honestly you can’t write this stuff ! That’s not even the worst bit, I’ve contacted Europcar by email and told them about this issue, after going back and forth and sending me a member called ‘Rosa’ she advised that I should contact the office that gave me the vouchers but I had already told her the office closed down as they moved location ! Honestly bad customer service and believe me that’s the last of my money ever going on a Europcar rental.
I would give this company 0 stars if I could. I stupidly did not read reviews before booking and naively thought such a well known company would be better. I really just wanted to book a car for a week, pay for it, with the price quoted and safely drive to my destination. I was quoted £467 for a car for 1 week which I think is way too much anyway. After booking I rang customer service as a change in plans meant I needed an infant car seat for my 4 month old baby. This was completed over the phone, quote changed slightly. I rang and emailed customer services the day before travel and was reassured everything was as it should be. Imagine my surprise when I arrived and was told I did not have a car seat booked, just a device (apparently a legal requirement seeing as Italian people have a tendency to leave their children in cars!) So I was charged for a car seat. Then pressure sold insurance. My £467 escalated to £968 (including a £100 hold on my credit card). The rep at the desk then handed me the most disgusting, filthy car seat, absolutely not fit for a 4 month old and told us to go and find the car, with 2 suitcases, bags and a baby in a pushchair. Checked my credit card statement, final charge was £721.33 + £21.27 non sterling transaction fee 🤣.
On Friday the 20th December of 2024 I booked a rental vehicle through the Easyjet website, collecting it from Europcar Manchester Airport at 3:00pm.From the innumerous companies based in Manchester, I chose Europcar as it is a well-reputed company in the market, trustworthy and with relatively affordable prices.According to the booking summary I did not contract any other services or extra options in addition to the car rental.When collecting the vehicle the employee present at the time suggested me to upgrade my cover to a premium insurance, to which I said I was not interested.Upon my answer, your employee gave me several documents to sign under the excuse they were mandatory to the conclusion of the rental contract.The car was returned with a full tank, without any faults or damage, something that was checked by your staff at the time of delivery.I was completely gobsmacked and furious when I received the invoice where you Europcar charged me almost double the amount that had been previously agreed.I will bring again to your attention that I did not contract or subscribed to any extra services, neither at the time of booking nor at the time of collection.After reading SEVERAL feedbacks from other dissatisfied customers on several internet pages, I can finally understand where the issue relies:Because I refused the premium insurance, the employee took advantage of my apparent rush to collect the car keys and the fact that I was a foreigner and non English native, to give me the premium insurance contract to sign mixed up with other paperwork.This is fraud, and you are accountable for it.Unfortunately this situation, which is very difficult to prove, seems to be recurring and many customers were scammed in this way (you can find plenty similar cases here in Google Feedback, for example).That said, my only question is:Are your employees who, in search of commission money, deceive Europcar customers?Or is Europcar the one encouraging employees to carry out this type of fraudulent scheme?Until what extend are you as a company involved in this fraudulent scheme?Either options are despicable and reprehensible.Considering Europcar has been operating since 1949 and has a reputation to uphold, you should be ashamed of your employees actions and take responsibility for their misdeeds.I expect nothing than a full refund covering the extra money that was abusively withdrawn from my account, and for the employees who have been carrying such fraud to be sanctioned and brought to justice.I expect an answer from you within the next 15 days, and in the case of failure I will seek further action with legal authorities.I will also report this matter to the GOV.UK, Trading Standards Institute and to the ECRCS.You can fool me once, but you won't fool twice. As someone who travels to England twice a year, I will never use your services again, and I will make sure this situation is widely spread.
Terrible experience - Europcar need to urgently update their t’s&c’s.There is an undisclosed young drivers fee - the terms and conditions states “Under 25’s will face a young drivers fee”, which is the main reason why I booked the car with europcar, as I am 25 and this statement means I will not be charged any extra. Unfortunately I was faced with an extra £590 fee for my car on arrival, when the car booking itself was only £390. The first line you see on the t’s and c’s is the above (quote - UNDER 25’s), and you have to “click to read more” to read further where you see the line, “25’s AND under will be charged” etc. Why would I click to read further if the first, summarised thing I read clearly states it is relevant for UNDER 25’s, not 25 AND under? To add to this, the fee wasn’t added until I arrived to collect, so I also could not cancel my car. I was within the 6 hour pick up time and so I would have been charged the full fair. I was left with no option but to take the charge, all because of an error on their side. My £390 car turned into a £980 one!! Absolute rip off.I feel I am entitled to a refund on this surcharge fee, and I would certainly not suggest Europcar to anyone.
We booked a bigger car than normal to make sure we had a bigger luggage space for the christmas travel. On arrival the "seller" tried to talk us into a BMW or Audi. We declined same and then got told they "helped" us and gave us a MG ZS, despite ordering the bigger group. They said the MG HS they normally give for that class had a smaller trunk. Can it really be that ONLY 1 car is available in each class?Furthemore tire preasure was off, so we got another car that had issues with engine lights. All in all very bad experience.
Needed a family size car for Christmas as I only have a 2 seater, booked Europcar thinking that as they are an international company I wouldn’t have any issues. How wrong I was! Booked on the 20th December and spoke to the branch who told me I would be getting a VW T-Roc delivered. Around an hour later they rock up with a dirty Skoda and when I asked where the VW was I was told that all their “good cars” went up to the airports on transporters for the Christmas rush and I could either take the Skoda or they could take it back to the branch and cancel the booking. Had I not needed it that night I would have definitely rejected it. I get that the car was not filthy but when paying £400 of my hard earned cash I was expecting them to have at least whipped the hoover around it. I have so far been offered a £30 refund, not even 10% of the cost! Absolute joke. I see from other reviews that they supply courtesy cars for the mobility scheme, fair enough - these people aren’t paying directly so should be happy with whatever they’re given but when you’re paying your own money it is just not good enough. Maybe Europcar should stick the government contracts instead of ripping individuals off!
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