Review Time
The app has been updated and what a joke it is now. It’s nightmare to use. If it isn’t broke don’t fix it. Was so simple before, now it takes me forever to find the event I follow. I even search for my event and it won’t find it. I have to go to old tickets and find the event that way. Just go back to how it was before.
Possibly the worst service I have ever received. If I ever see an event who sell tickets on Eventbrite in the future, I won't buy them - I'd rather miss out. The service - appalling, Missing tickets, won't help me on the phone, customer service agents who speak little to no English causing further issues. Staff are condescending, tunnel minded and unhelpful - the worst is they genuinely do not care either so there is no one to help you. Raising online enquiries doesn't work, no-one gets back to you. Never ever will I put myself through this again. If this review stops one person using Eventbrite, then this review is a success.
I will no longer be using Eventbrite for my social club, and honestly, I now despise this company. After requesting them to refund the remaining £4 of each attendee’s payment (£20 total, which includes a £16 restaurant deposit per person), they outright refused. This £4 was intended to cover part of the restaurant deposit—something most venues require for larger group bookings—but Eventbrite has chosen to withhold it as part of their “reserve fund.” Let me break down just how unreasonable this is:First, they already take a cut of around £2 per ticket for their fees. On top of that, I have to cover the £4 per attendee out of pocket to ensure the restaurant deposit is met. What this means is, despite attendees paying the full £20, I end up at a financial loss while Eventbrite keeps a portion of my revenue under the pretext of "refunds or chargebacks"—even when my events clearly state no refunds. Unless an event is cancelled, there's absolutely no justification for this.Here’s the response I received after making a complaint:Thank you for contacting us before and for your ongoing patience while we worked on this matter.After many further discussions with our internal team, they have confirmed that the reserve is non-negotiable, so it can't be waived or lowered.Part of our scheduled payouts policy is that we withhold a reserve, which is equal to 20% of the net sales at the time of each payout, to have funds available in case of refund requests or chargebacks. There is no exception to this, even if your refund policy is “No refunds”.This reserve is paid out with your final payout after the event, which begins processing three days after your event takes place. You can refer to the next article for more information regarding this topic: [link]We apologise for any inconvenience this may cause you and appreciate your understanding. If you encounter any other issues in the future, please don't hesitate to contact us again. We'll be happy to assist you.Kind regards,Angel Diaz.The Eventbrite Customer Experience TeamThis policy is not only inconvenient for me as an organiser but also for my attendees. I've had to direct them to avoid purchasing tickets via Eventbrite moving forward. Using their service now feels like navigating a scam. Their system disregards common sense, forcing organisers like me to dig into our own pockets to make up for withheld funds—funds that should go towards the event. Unless your event is cancelled, why should they hold on to this money? It’s illogical, unnecessary, and greedy.Eventbrite used to be my go-to platform because it was straightforward and trustworthy. But with these changes, I am done with them. Moving forward, I’ll be using Meetup.com and my own website to sell tickets and manage events. I refuse to work with a company that makes event organising this complicated and financially draining. It’s disappointing to see what they’ve become.
The Eventbrite online Ticket system put people off attending Sheffield Epilepsy Action Group at United Reform Church Norfolk Street, Sheffield every 2nd Thursday in Month causing people to think that they have to pay for their tickets and due to low attendance so now the Sheffield Epilepsy Action Group has closed in the new year I hope you're satisfied Eventbrite.
I recently bought 4 tickets for a event on the platform Oct 2024, for an event which took place on the 30th November 24. Due to a bereavement I cancelled 1 ticket on the website as per the requirements i.e. 7 days before the event. Despite this they cancelled 3 tickets. I then had to contact the promoter to reinstate 2 tickets and just refund 1. To date I am still waiting for my refund of £55.50. I have contacted eventbrite via the website on numerous occasions and also Facebook messaging to no avail. They do not answer any communication unless you are going to do business with them. This was evident on Facebook. There you can see there are numerous complaints about this business yet they are able to keep trading. I have resorted to PayPal to see if I can get my money back. Oh I forgot to mention. It is virtually impossible to get in contact with anyone at eventbrite.
The site tricks you into paying more than once. After entering the card details and pressing the button to submit the order I got a long spinning wheel followed by a message "The order could not be completed". I tried multiple times, receiving the same message every time. Later when I went to my email I discovered 3 separate orders with tickets so clearly I've been billed 3 times when all I wanted was a single ticket. Then you get a story about refunds. In my view this is fraud, plain and simple.
Someone opened an account in my email and joined events that spam my email with scam crypto emails. i claimed the account to delete it but you cant delete an account that has tickets on it and whoever made the account found a way to make the events un able to be cancelled so i cannot delete the account. This website has no support so there is no way to stop the scam email or delete account.
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