eventbrite.co.uk

1.2
1.2 Based on 160 reviews

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Average Rating

1.2

/
5

160 Reviews

5 Star
4%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
93%

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Kristen Morgan
Genuinely awful to work with (against)

Genuinely awful to work with. Horrid customer attitude and very very self serving policies. Very expensive fees, inflexible and unpleasant. They have policies which mean they absolutely will not pay out funds toward an event until after it's happened. They have cut-and-paste answers to queries, very poor understanding of customer satisfaction and a naive use of Ai to trick you into thinking they're answering questions. There are better, cheaper options which have better features - TicketTaylor have been excellent. If you have shares in EventBrite they're spent, I'd sell them fast, if you're thinking of hosting an event, look elsewhere.

1
Date of experience: Mar 25, 2025
Chara Foster
Shocking website with constant bugs

This is one of the worst websites I have ever encountered. It's like something from out of the 80's- it's not user friendly, it's confusing and impossible to navigate.This is bad enough, but things get a whole lot worse when you try to publish an event. 75% of the time based on my experience there is a major bug that creates problems and means it's impossible to use. In fact, I've just received an email now saying there's yet another incident.It's not fit for purpose and it shouldn't be full of flaws like this. Whoever designed this website clearly has never had to actually use it.The fact they don't even bother to reply to messages- nor can you contact anyone speaks volumes. Any company that scores 1 on here indicates problems from the top down.

1
Date of experience: Mar 19, 2025
Nicholas Anderson
Order tickets for lego event

Order tickets for lego event. It was meant to be a fun day for the kids. Ended up being a vendors selling session. This should have been made clear. Waste of money and certainly not what i signed up for. Refused a refund

1
Date of experience: Mar 16, 2025
Totally ("brite") OVERRIPE and DECAYED

Well, now I have clearly understood that this company doesn't serve us because it doesn't captivate us at all, witnessing all the negative reviews in this page.For 3 days that I have been trying to contact Eventbrite (in 4 calls) to be clarified about an event promotion I am organising. Nobody answers the phone and it terminates by itself. It always starts saying we are the "3rd", then the "2nd" and then finally "you are the next" and we stay full of hope guided by the natural sequence but it will never happen to get some "profession" taking care of our aim as a customer. Even if we "are the next one" from the beginning, it will never happens.SHAMEFUL "project" this one of Eventbrite.It is the case to say that it got so overripe that it became of no use, totally decayed to deal with any Event of ours.

1
Date of experience: Mar 12, 2025
Posy H.
Awful Company to Deal With - worse than Trainline

Awful! I'd give zero stars if I could, There should be a governing body for all websites, where they make it mandatory for companies to provide a telephone number for existing customers, for the customer service advisor to speak English, and to answer the phone (and not cut you off) within 5 minutes. These companies employ foreign nationals, that can't speak English and don't want to help. They deny you any access by phone to someone in customer services. I need a quick answer to a question, so as they deliberately don't provide you with a telephone number to call for existing customer, I called their sales telephone number where i got a foreign lady who said. 'Please no help - please go to customer support help for answer. I can't help you as you've called sales'. Don't use this company.

1
Date of experience: Mar 04, 2025
Kin_Nya_x3
Pure scam

Pure scam! Had to chase a refund for an event cancelled by the organiser, they said they sent it on 30 of Jan, in March and still nothing! All their links to forms and refund requests are fake, no customer service email, no way to contact them, they’re just taking people’s money without any justification. WILL NEVER BOOK AN EVENT FROM THEM AGAIN!

1
Date of experience: Mar 02, 2025
Kelsey
Appalling. No customer service available

I order tickets costing £80 as a gift to someone. In the end, they couldn’t go, so, in accordance with the terms and conditions, I requested a refund (this was clearly within the time limits shown). My refund has been ‘pending’ ever since. As other reviewers have said, it is impossible to speak to anyone at Eventbrite. There is no phone number, no email address, I’ve even tried contacting them through Instagram. The only response I can get is from a chatbot and that simply says ‘contact the organiser’ which I have tried to do on many occasions. From the reviews on here and the lack of updating on their social media, I will not be booking anything on Eventbrite again, I would have no faith that the event will go ahead and there is no support whatsoever when something goes wrong.

1
Date of experience: Feb 27, 2025
Paula C.
SCAM ALERT!!

SCAM ALERT!!! We bought tickets to a Bologna scavenger hunt, received the tickets but couldn’t get any information about the event! A total SCAM!

1
Date of experience: Feb 14, 2025
Swaine Baker
Eventbright speed dating ticket

bought tickets for speed dating with a friend. the numbers wern't enough so they cancelled the event - my friend received and email and i called the venue and they said the same thing. it was re-organised for 2 weeks later. Eventbright sent no update to me, refused a refund and told me to contact the organiser in attempt to get one. They haven't updated their site even after the event so they're pretending like it went ahead. No real customer service and with other methods of booking tickets, don't bother using eventbright as they literally only make it more difficult for you.

1
Date of experience: Feb 06, 2025
Chester Smith
I organized an event

I organized an event, it's been 20 days and the payout is still not there. This is a recurring situation. Try some other company other than Eventbrite!

1
Date of experience: Feb 04, 2025

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