Review Time
This Company is actively promoting these event organisers to set up event's that fleece hard working people of their money. A true mark of a company’s worth is that when something goes wrong is how they respond and to be perfectly honest it’s embarrassing that myself and others keep falling for the same scam. It is without any form of doubt the worst customer services anyone should have to ever deal with.
Dreadful! Complete waste of money! £23 for an adult ticket. So called xmas market consisted of 8 small stalls, half of which were expensive cakes (2 cakes cost £9), the others tacky rubbish. A handful of small fun fair rides for kids which you had to pay for. 6 or 7 food stalls. A guy 'singing' michael buble - not great - bad karaoke. And that was it! Took about 30mins to walk round the lot. Went and sat in the car for 2hours until the drone show, which was supposed to be 30minutes from 7pm. Started at 7.10pm, long wordy introduction / build up, finally drones. 20mins drone display with a story told in a childish fashion, kids were fed up and freezing by the time it came on. The drone show was cute and clever once under way, however not overly appreciated by the kids. Given the field was huge and I've been to other events at the venue that have had loads to do, this was extemely disappointing and expensive. as for the christmas market that was advertised, it was non-existent. Eventbrite are just pocketing money. Daylight robbery!
could it be any less user friendly? as an event organiser, it's impossible to find basic ticketing information, who has bought a ticket and for which dates. deeply illogical and shit. their fees are also completely insane. they add a £2 charge for every £15 ticket i sell. just why.
Review / Public CautionDr. Seema and Mr. V. M. Rao, along with family members, recently visited London to receive an award from the House of Lords. Since we had travelled all the way to London, a few of us also planned to visit Stockholm and, as part of our trip, booked a 2 days / 1 night Edinburgh tour through Eventbrite.The trip was scheduled for 25th and 26th November 2025, and we paid £180 per head. However, at the 11th hour on 24th November 2025, we received a message from Ben, the tour operator, stating that the road trip from London to Edinburgh had been cancelled. The reason given was a vague and unconvincing excuse of a “mishap.”The cancellation was communicated by Mr. Ben (Mobile: +44 7874 085007). He assured both Mr. Rao and me that the full refund would be processed before Thursday. Unfortunately, till date, we have not received any refund.Please beware of such ticketing agency / operators who make tall claims but fail to honour their commitments and promises.
From a Organiser perspective, Eventbrite have been wonderful and ensured I was cared for every step of the way. Their team walked me through the platform for everything I needed and has gotten me selling tickets now for my event - winner! It’s super easy for my audience to buy, for me to link my tickets to my site and make it customised for them too. I am in charge of my refunds, so anything that comes through for refunds comes directly to me to handle, which gives me complete control. Very happy!
Booked an event, 3 weeks before the event was due they rescheduled it a full year in the future. I request a refund by raising a ticket on their app, but got no response. 2 weeks after raising the ticket I am now having to go through my bank for a resolution.
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