Review Time
If I could leave zero stars I would. This is the timeline of your truly shocking serviceWe've got it15:45 - Mon Jun 02We've collected your parcel03:29 - Wed Jun 04We're processing your parcel at our hub11:04 - Thu Jun 05Your parcel is at our local depot and on its way to you07:14 - Fri Jun 06Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day 07:14 - Fri Jun 06We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU WORK MONDAY AND TUESDAY OR DO YOU JUST BLANTANTLY LIE14:20 - Fri Jun 06Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB?14:02 - Mon Jun 09We're processing your parcel at our hubOn it's way06:38 - Wed Jun 04We've got your parcel and We're processing it for you04:21 - Thu Jun 05Your parcel is at the delivery depot and we'll let you know when it's out for delivery15:30 - Mon Jun 09We've got your parcel and We're processing it for you05:29 - Tue Jun 10Your parcel is at the delivery depot and we'll let you know when it's out for deliveryOn it's way10:42 - Thu Jun 05Your parcel is on its way to you today - OH NO IT ISN'T10:44 - Thu Jun 05This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN YOU 4 DAYS TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT?Update on your delivery10:27 - Wed Jun 11Your local courier will deliver your parcel between 10:30 and 12:30 today11:32 - Wed Jun 11We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTEThis was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from them. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We dispatch 1000's of orders ourselves each year and would never even think of using Evri because of this.
Why is it as soon as I've ordered a parcel and see the the delivery is going to be by Evri i know there is going to be a problem?Sure enough my last order off eBay with Evri the delivery service then days on end saying we've got your parcel,out for delivery,no parcel delivered, again endless going on their tracing service with the same old answers we expect to deliver today,no parcel its got to the stage now were I'll cancel anything that has got Evri as the delivery service.🤬
If I could leave zero stars I would. This is the timeline of your truly shocking serviceWe've got it15:45 - Mon Jun 02We've collected your parcel03:29 - Wed Jun 04We're processing your parcel at our hub11:04 - Thu Jun 05Your parcel is at our local depot and on its way to you07:14 - Fri Jun 06Due to the size of this parcel, We've arranged for it to be delivered with a specialist Evri courier and it will be delivered on the next working day 07:14 - Fri Jun 06We're sorry, your parcel has been delayed. We'll update your tracking when it's on the way on the next working day - I ASSUME YOU WORK MONDAY AND TUESDAY OR DO YOU JUST BLANTANTLY LIE14:20 - Fri Jun 06Your parcel is being sorted at the senders local depot - WHY HAS THE PARCEL BEEN SENT BACK TO THE SENDERS HUB?14:02 - Mon Jun 09We're processing your parcel at our hubOn it's way06:38 - Wed Jun 04We've got your parcel and We're processing it for you04:21 - Thu Jun 05Your parcel is at the delivery depot and we'll let you know when it's out for delivery15:30 - Mon Jun 09We've got your parcel and We're processing it for you05:29 - Tue Jun 10Your parcel is at the delivery depot and we'll let you know when it's out for deliveryOn it's way10:42 - Thu Jun 05Your parcel is on its way to you today - OH NO IT ISN'T10:44 - Thu Jun 05This parcel is bigger than we expected, so a specialist Evri courier will need to deliver it. We're sorting this now and We'll update your tracking as soon as it's on its way - WHY HAS IT TAKEN YOU 4 DAYS TO REALISE THAT THE PARCEL WON'T FIT INTO A CAR. SURELY YOU KNEW THE SIZE OF THE PARCEL WHEN YOU COLLECTED IT?Update on your delivery10:27 - Wed Jun 11Your local courier will deliver your parcel between 10:30 and 12:30 today11:32 - Wed Jun 11We're sorry we haven't been able to deliver today. We'll update your tracking when it's on the way on the next working day - I DO NOT BELIEVE THIS FOR ONE MINUTEThis was an important part we needed for a machine. Had we known Omtech used Evri before we placed the order we would never had ordered from them. We're a small business and your truly shocking service and resulted in us having to cancel a number of orders. We dispatch 1000's of orders ourselves each year and would never even think of using Evri because of this.
Sent a very, very large parcel from Warwick to Stanmore two weeks ago and still not delivered. Cost me over £12.00 but until it is delivered back to the company I purchased the item from as a return I cannot obtain my refund of £133.00. It was sent me me by the supplier using Evri so I thought I would use them to return it. Big mistake! So Evri are you going to refund my £12.00 payment? Pathetic!Two days later! Same old message. "Your parcel is at the depot waiting for delivery." Then unable to speak to anyone again, as it was 2 DAYS ago, because Evri are experiencing technical issues! Will these be the same technical issues you were experiencing two days ago? So here is the deal, Evri. Since you are clearly refusing to take calls and you are costing me money, i.e.£133.00, I am waiting to get refunded, and since I cannot talk to anyone about the insurance you took off me for insurance. You have until Monday, June 16th, after that it will be the small claims court, since I have to conclude you have lost my parcel. So I make that £145.00 you owe me including the fee I paid you to deliver it, including the insurance.
Absolutely TERRIBLE delivery time. I avoid any company that sends via Evri.Delivery guys are great, its the system and hold ups that makes their jobs impossible.Item can be waiting for days from arriving at local dispatch point to actually leaving dispatch point and getting to me.
Why is it as soon as I've ordered a parcel and see the the delivery is going to be by Evri i know there is going to be a problem?Sure enough my last order off eBay with Evri the delivery service then days on end saying we've got your parcel,out for delivery,no parcel delivered, again endless going on their tracing service with the same old answers we expect to deliver today,no parcel its got to the stage now were I'll cancel anything that has got Evri as the delivery service.🤬
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