Review Time
I was supposed to have a parcel delivered today, Evri took it to the wrong block of flats, despite mine being directly opposite. They handed the parcel to a man, it was addressed to my Mum, no questions asked. Just gave him it amd disappeared. Absolute morons.
Normally delivery is great service. However last week booked a return to Bonmarche using Evri. I paid my fee, packaged up item and printed off a label for next day pick up. As I am disabled and undergoing cancer investigations I assessed this was a good choice - less worry for me. WRONG. Three days later still waiting for pick up to return to Bonmarche. Evri App says it’s not expecting returns from me but Evri have taken money to do this??? So here I am - not going back on Chatbox as it’s totally useless - yes I have attempted this. Exhausted by all of this and thinking how hard can this be for Evri?? Contract broken with me that’s for sure and I made this decision thinking it would be a relief. 🥲 H0098D0031600362
Yeah another one of my parcels not delivered. Been waiting since the 20th. Contacted the company they have said it was meant to be delivered. Contacted Evri no response H04Z7A0021841979 that is the number of the item I have written on another Evri website on here with the other parcel that's gone missing. I am unsure how this company can get away with saying parcels are out for delivery and don't arrive. This is 8 days later and I'm still waiting for a response and for my parcel that should have been delivered at 2:00 p.m.
Yeah another one of my parcels not delivered. Been waiting since the 20th. Contacted the company they have said it was meant to be delivered. Contacted Evri no response H04Z7A0021841979 that is the number of the item I have written on another Evri website on here with the other parcel that's gone missing. I am unsure how this company can get away with saying parcels are out for delivery and don't arrive. This is 8 days later and I'm still waiting for a response and for my parcel that should have been delivered at 2:00 p.m.
I ordered a parcel on Thursday the 12th and I got a message confirming it would arrive on Wednesday the 18th. Then I got another message informing me it would be delivered on Monday the 16th. I was not around Monday, so I had the parcel diverted to the Post Office (a drop off point) opposite my house (30m away). Instead of dropping of there the driver took it back to the depot. Since then I have contacted them only to receive generic emails back. You can't chat to anyone online and you can't phone a person to find out any info. I filled in two enquiry forms and was told an agent would phone me within 24hr, however this did not happen. I still have not received my parcel. I will not use these again! Just as poor as Hermes was!
As usual, Evri delivered my parcel to an address I don’t recognise.Why why why why why does EVRI pretend to be a courier??They aren’t. They just take money and leave your parcel anywhere!Oh no,I just received a text showing me they have mis delivered another one. I don’t recognise the photo at all.DO NOT USE EVRI.THEY ARE TOTALLY INCOMPETENT
Not sure where to start really. EVRI are the courier of choice for Easylife. I purchased a table for my disabled mother only to find it not suitable. I rang Easylife to arrange collection. A date was duly picked and all they could say was the item would be collected between 8am and 8pm. I waited and by 9.45pm I knew they were not coming. There had been no communication from Evri at all. Easylife arranged another collection with Evri and I paid £10 for the privilege.Late on collection day they sent me a collection window, later still they sent me another collection window which was later that day. Great I thought. I went on to the tracking link only to find that my collection was no longer required!!!. There was no name mentioned or reason given. I called Easylife, they had no explanation and could see none on the system they use for connecting to Evri. I did hope they would call someone and ask but they did not. They did say they would investigate. I asked them to let me know the outcome. They were sympathetic and refunded the £10 paid for collection but they would not refund me the cost of the table because their courier screwed up. They duly made another appointment to have the table collected by Evri and yet again I waited and waited. This time like the first time there was no communication with regard to a time frame or anything they just did not turn up. Easylife say no refund until item is back in the warehouse,no speaking to supervisor or manager as there isnt one there and I could arrange to have to item collected myself or they could make another appointment to have it collected by Evri. I sent it back at my cost. Was way too angry with Easylife and them not taking responsibility or even talking to their courier Evri. This is not the first time I have had an issue with Evri. Saying item has been left in reception when I live in a terraced house or saying item left with resident when it has not been. Strangely I heard from the local post office that Evri did not have enough drivers to be able to pick up items for them for 4 days and it took them 4 days to find out the reason. Evri did not offer or volunteer that information. I for one would have a lot more respect for them if they were honest and truthful. Right now I have no respect for them at all.
What went wrong was my goods were not delivered as usual . My heart sinks when i see that the seller is using Evri or herpes as i prefer .i just know that i will NOT get my goods . They cannot be contacted , i contact the seller , they tell me THEY can't contact Evri . Why use them i ask , because they're cheap , i'm told . If they paid their eastern european drivers more perhaps they wouldn't steal our goods , and they could get English lessons so they can ask directions . Evri , and it's close competitor in incompetance ,Yodel .should be shut down , made bankrupt and deported .
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