Review Time
Your driver refused to take the parcels
I had three parcels to return he would only take one parcel and point blank REFUSED to take the other two parcels
Hardly good or professional service
My positive experience is purely down to your courier.
Of course the email updates, easy tracking, and easy navigation around our site, is down to Evri. But if it wasnt for your dedicated employees then the success wouldnt be so high in my eyes. I have a consistent evri driver/courier and he absolutely excels in his role going above and beyond! He is friendly, approachable and also delivers our parcels safetly. Thank you.
How is it possible for a parcel to go missing when it is scanned at every step of the journey? I’m really frustrated that my parcel has been lost. It seems necessary for your team to review your processes and ensure that you handle customers' items with greater care and attention. This situation reflects poorly on your operations.
“Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.”
Blah blah blah
Everi are the absolute worst just my luck a expensive item im due to receive has mysterious disappeared been misplaced or most likely stolen my parcel was posted on the 6th of feb its still waiting to be collected at the parcel shop according to tracking i know someone local to where it was dropped off and the shop has said its been collected but the tracking hasn't updated absolutely incompetent and full of thief's and evri are absolutely useless and won't do anything would be nice to talk to a human but they can't be asked will never use evri again after this experience need investigating as a whole
Its being looked into apparently and a typical bot response from evri can't get through to a actual human this is beyond a joke and needs seriously looking into i cant believe my parcel has been lost there is a tracking number and the parcel is fairly big its not small so finding it really hard to understand how this has been lost? Its either been pinched by someone at evri or at the parcelshop either way I'll never be using evri again after this I will avoid them like the plauge 😅😒🙄
This company is the worst.
The item I ordered hasn't arrived in over 3 weeks, and they can't do anything about it. Direct contact is almost impossible.
I don't understand how they lost my item. I haven't even gotten a response to my emails.
H022WA0524851226...The last time I ordered this item, I still did not receive the product. They are saying the product was returned, but I did not see any return. It is still showing as delivered. I am really not happy about this. This is not the first time this has happened.Very Bad experience
My parcel was delivered to an unknown woman outside my property who lied and said she lived at my home. On top of that the driver gave her the parcel and thought it was ok to do so without checking any ID. The following day the driver decided it would be appropriate for him to come to my home and advise me he delivered a parcel to me. Very insulting and not something I would expect from an employee. This is a data breach to be honest as well as a serious matter that EVRI need to take accountability for.
Horrible just horrible. No timely updates, order did not get delivered on time and still waiting for it…chatbot is SUPER BAD AND USELESS and takes them ages to reply. I would rather pay premium than to get them as an option.
Good service, friendly, helpful, polite, on time. It helps that the same man has done the same area for quite a long time. He knows his way around, the quirks of how the gate sticks, where to turn round, etc. The only times I've had cause to grumble is when new staff don't try very hard. But the regulars are great.
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