Review Time
They don’t deserve the 1 star - should be a 0. They have been sending me email communication informing me of a fee related to my flight change and inviting me to call them to make payment. It’s been 3 days now we are going through the same process of me calling being transferred from one department to another, I have to re-explain the reason for my call every single time, managers refuse to take the call or escalate, to sum up I have talked to more than 10 reps spend almost 9hrs on the phone, still haven’t gotten anywhere. TBC…
I wish I could rate them lower. I really do. Story 1:We arrived at the airport at 4 am. Went to board at ~6:30 am and the attendant said we're not on the flight. That we've been switched to another airline altogether.Neither the airline or Expedia took responsibility. We arrived 14 hours after our intended arrival. Story 2:They gave me a $100 coupon for the above issue. When I went to use the coupon; I couldn't. Called the customer service. They couldn't. In the end, having to call and book over the phone cost me an extra $8 somehow.These companies are just the worst and are destroying people's lives.
I tried to book a flight using my Expedia for TD points. When I found the flight I wanted at the price I was happy with, I went to Expedia for TD to book. It showed the price I was expecting, but when I went to check out a "Head up! The price has increased from X to Y" message popped up. However, if I checked out on Expedia.ca or the Airline website itself, the price was still the original, lower price. I called Expedia for TD to explain and they were not helpful. They claim that their pricing may reflect new prices that haven't been update and when I explained that the airline itself had the original price as well as the regular Expedia site, all they could say was they are a different travel agency and this was the new price and asked if I wanted to book with them. Of course not. My frustration, of course, is that I wanted to use the points I had earned. So, I called TD directly. They told me I could use their points on any website, but they didn't have the same value as if I used it on Expedia for TD, which I knew. But the TD rep calculated what my points would be worth if I booked elsewhere and it was a much better deal to do that than book with Expedia for TD. Plus, there are the travel insurance benefits with having the TD Travel Visa. Bottom line - Expedia for TD is quite a scam. Their customer service was not great either.
If I have a zero review, I will put it.My family and myself booked a hotel in Turkey on July,1st. Through Expedia for TD. We were charged $1590/4 nights stay. When we arrived to the hotel, they told us that the price should be $250. And usually Expedia overpriced. Tried to do the chat with Them to process a price match, the chat never worked. We tried to call them, also not working as we are outside Canada.After coming back to Canada, I contacted them, they said unfortunately, they can’t price match as we already booked and came back.
My husband boarded a Porters flight on the 29th of June 2024 from Sault Ste Marie to Toronto City. His itinerary number is 72853125902618. The flight got diverted to Ottawa due to bad weather and after a 4hr delay they eventually cancelled the flight. My husband immediately called Expedia for TD and cancelled the offer for a flight on the next day and hence his return flight on the same booking ID got cancelled too. I got an email suggesting we would get full refund. He then had to pay for a new train ticket and get to Downtown Toronto. It has been more than a month and after multiple phone calls with Expedia, they keep saying they are trying to contact Porters but no response from their end. It is really frustrating and just the last day I get a response saying Porters recorded it and no issue hence no refund. All the mental trauma and the additional expense we had go through because of all the cancellation and now no refund even for the return flight, absolutely unfair. When I called the agent the last time, she has now raised a new claim with Porters but she is unsure if I will get any refund for both my flights. Very disheartening and absolutely pathetic customer service. Never again booking a flight with Porters and planning on taking the legal route against Expedia for TD.
Booked a flight a few months ago. Each leg of the flight is a separate entry during the booking process. I choose option 2 ( ECO-STANDARD) which include a $100 change flight date fee and included 1 checked bag.I recently only changed the departure leg of the flight to an earlier date using there online "interactive tool". The charge for the date change was approx. $143 and I only had to pay $43 as the $100 was covered by the option 2 I choose in the original booking for the 1st leg. When I went to confirm a pop up screen shows up that I have to accept the conditions. Well this was in the form of all legal shenanigan's over 20 to 30 pages of fine print of conditions... I read about the first 2 pages and could not see anything relevant to me. I then proceeded to quickly scan the rest of the book and nothing stood out to me as a end user. Maybe if I was booking agent I would have known what section applies to me.Needless to say after I accepted the conditions and pay the adjustment I got my new itinerary and it appeared my ticket for both legs of my trip were downgraded(I only changed the departure date). I called Expedia for TD and the customer service rep was not able to adjust anything but offered me a baggage checking fee. I wanted to keep the 2nd leg(return) option that I originally booked which was the option to change the return date. This was critical to me as my mom was already at the destination with a relative but would be returning with me. If she had a medical issue we would change our flights which was the option we both paid for due to her age.Well customer service escalated my ticket to the corporate office for Expedia for TD.In a nutshell all the corporate office representative did was regurgitate on the call that I should have known to read section 16. That no error was found on web page interaction. Since section 16 covered my change and they feel the error was on my part and they would do nothing for me.As far as I'm concerned the error was that Expedia for TD gave me 15 sections in front of section 16 to read. Never mind all the sections after section 16 that I would also have to have read to make sure they don't apply to me.In a nutshell Expedia for TD head office rep spoke to me as if I was a booking travel agent that does this as my job and should have know about section 16 of the 30 or 40 pages of fine print(they would have gone with a smaller font if legal would have allowed them). She just kept repeating section 16 and I clicked the acknowledge button. I tried to explain to her if section 16 was all I needed to read why was I provided over 20 other sections that had nothing to do with my flight change. Well like who's on first she went back to section 16 and acknowledgement button. I asked if she would then at least offer to cover the baggage fee...... she went back to section 16 and acknowledgement button.Call ended with me asking if there is anything they are willing to do. Guess what her response was?Anyhow I then let her know that- I will stop using my Expedia for TD Visa card immediately.- I will be using up the balance of my TD points elsewhere like Amazon.- Once point balance is zero I will cancel this card and use my other point cards.- I will also go to every review page I can find and post my interaction.Also, take note I was never rude to the agent during the call in anyway yet, me nothing being rude didn't seem to matter. Doesn't pay to be nice.Good BYE Expedia for TD.
This has been a horrendous experience. Customer service sends you around in circles and no one seems to be able to interpret the notes from the previous rep. The service reps have no power to resolve anything and continue to send me to the relocation dept who also does NOTHING! There is a wall of telephone reps blocking anyone who has the power to resolve an issue and they just hope you become exhausted by the situation and give up. I am incredibly let down by this company. They allowed me to book into a hotel that isn’t even open, didn’t contact me to let me know it wasn’t open- I found that out on my own when I was already on my trip. They eventually relocated me to a “similar” hotel…when I showed up they didn’t have my booking…sent down the road to a motel that wasn’t clean or safe (it was disgusting actually and I am not a picky or confrontational person) at 11pm - -I literally didn’t know where my hotel was or if I even had a reservation. concierge at hotel -#2 literally said “oh yeah, somehow we are always getting people thinking they are booked in here”. I don’t know who is to blame, but it is up to Expedia to fix it…4+ hours of my vacation time on the phone with customer service and a sleepless night so far… they won’t do a thing.
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