Review Time
Absolutely useless company that uses illegal 'bait-and-switch' marketing to extract more money from customers. If you have a choice of rewards program, avoid Expedia for TD at all costs. I really wish we'd know what a dumpster fire they were before going with the TD credit card. Here is our story:
We booked a vacation to Cabo San Lucas through expediaforTD.ca, which included our airfare and hotel. At checkout on the website, we were able to select our seats. Because I am 6' 7" tall with long legs, I only fit in the bulkhead or exit row. This isn't a 'choice' for me; it isn't a 'preference'. It is a physical limitation over which I have no control, and for which modern airlines do not accommodate. Knowing this, we intentionally selected two seats in the exit row (13A and 13B) on Westjet flight 2324 from YEG to SDJ on April 4, 2026. We paid in full at time of checkout.
Shortly thereafter we received a confirmation from Expedia, which arrived as follows:
From: Expedia For TD (email address not permitted by TrustPilot)
Date: Sat, Feb 21, 2026 at 10:36 PM
Subject: Expedia For TD travel confirmation/e-Ticket - Apr 4 - (Itin# 7337**********)
In the body of the email it stated again that our reservation was CONFIRMED and it showed our outbound flight to Mexico as follows:
WestJet 2324
Economy / Coach (B) | ECONOFLEX | Seat 13A, 13B | Confirm or change seats with the airline*
Seeing that the seats were reserved, I thought nothing more of the matter. Until my wife tried to check in 24 hours before the flight.
Westjet advised that the seats booked and confirmed through Expedia were, in fact, NOT reserved. They offered us other seats, but due to my physical dimensions, the offered seats would not work. They advised that the problem was with Expedia as the booking agent. A call to Expedia that lasted over 30 minutes yielded no satisfaction. They insisted that the email we had received was only a 'request' for a seat sent to Westjet, not an actual confirmation that the seat was secured for us.
A further call to Westjet put the blame right back on Expedia, and another call to them didn't get any better results. We finally had no choice but to pay an extra $100+ for ONE seat so that I could fit on the aircraft.
Judging by the 100% low ratings here for Expedia, this is apparently not only the appalling bad business practices from them. They should be ashamed of themselves for their shady business ethics and useless customer service. Expedia is obviously not any good at acting as a ticket agent, so maybe they should find another business endeavor.
Absolutely useless company that uses illegal 'bait-and-switch' marketing to extract more money from customers. If you have a choice of rewards program, avoid Expedia for TD at all costs. I really wish we'd know what a dumpster fire they were before going with the TD credit card. Here is our story:We booked a vacation to Cabo San Lucas through expediaforTD.ca, which included our airfare and hotel. At checkout on the website, we were able to select our seats. Because I am 6' 7" tall with long legs, I only fit in the bulkhead or exit row. This isn't a 'choice' for me; it isn't a 'preference'. It is a physical limitation over which I have no control, and for which modern airlines do not accommodate. Knowing this, we intentionally selected two seats in the exit row (13A and 13B) on Westjet flight 2324 from YEG to SDJ on April 4, 2026. We paid in full at time of checkout.Shortly thereafter we received a confirmation from Expedia, which arrived as follows:From: Expedia For TD (email address not permitted by TrustPilot)Date: Sat, Feb 21, 2026 at 10:36 PMSubject: Expedia For TD travel confirmation/e-Ticket - Apr 4 - (Itin# 7337**********)In the body of the email it stated again that our reservation was CONFIRMED and it showed our outbound flight to Mexico as follows:WestJet 2324Economy / Coach (B) | ECONOFLEX | Seat 13A, 13B | Confirm or change seats with the airline*Seeing that the seats were reserved, I thought nothing more of the matter. Until my wife tried to check in 24 hours before the flight. Westjet advised that the seats booked and confirmed through Expedia were, in fact, NOT reserved. They offered us other seats, but due to my physical dimensions, the offered seats would not work. They advised that the problem was with Expedia as the booking agent. A call to Expedia that lasted over 30 minutes yielded no satisfaction. They insisted that the email we had received was only a 'request' for a seat sent to Westjet, not an actual confirmation that the seat was secured for us. A further call to Westjet put the blame right back on Expedia, and another call to them didn't get any better results. We finally had no choice but to pay an extra $100+ for ONE seat so that I could fit on the aircraft. Judging by the 100% low ratings here for Expedia, this is apparently not only the appalling bad business practices from them. They should be ashamed of themselves for their shady business ethics and useless customer service. Expedia is obviously not any good at acting as a ticket agent, so maybe they should find another business endeavor.
Expedia for TD is by far the WORST to deal with! I have contacted 3 different departments and no one can issue me a refund for the non-refundable hotel in Dubai that we booked. Our Emirates flight is suspended due to the war! How the hell are we supposed to stay at a hotel when we can’t even fly to the destination? Due to these unforeseen circumstances (the war), we should be given a full refund! They have done absolutely nothing to help and have not honoured us a refund! “We’re here to help” they say! All BS! Take your business elsewhere people! They don’t give a damn!!! I’m cancelling my credit card!
Terrible customer service. Essentially TD for Expedia can tell you the same thing over and over and that makes it true. We were looking for a refund within the 24 hour booking window and were told there was nothing they could do because of the airline's policy. We called the airline and were promptly issued a refund. Talked to 2 different TD representatives and were given 2 different stories. We also reiterate what other reviewers have said. Airline fares are more expensive on TD for Expedia and points do not give you any advantage. We will not be using them again because of their "hidden" policies and underhanded practices.
As a long-time TD cardholder, I expected a certain level of advocacy and support when I encountered an issue with a hotel booking. Unfortunately, Expedia for TD repeatedly dismissed my concerns and refused to assist, citing hotel policy at every turn. What is particularly frustrating is that when I bypassed Expedia entirely and contacted the hotel directly, the manager approved a full refund exception within 24 hours — something Expedia failed to even attempt to pursue on my behalf. A travel booking service should go to bat for its customers. Expedia for TD did not. I will be reconsidering whether this card continues to serve my needs.
I just booked a hotel room, which was showing 5 STARS! After booking, I went on to another site and saw the same hotel as "3 STARS"! What kind of scam is this?! AND I also paid exactly 50% more than the other site!! AND it was non-refundable on ExpediaforTD; whereas the much cheaper, same hotel room on the other site was FULLY Refundable until 2 days prior to travel!! This is infuriating! I noticed price differences before too, but not this much! I liked using ExpediaforTD for several reasons; but seeing that they add 50% more, just to give me a few points back (which doesn't even come close to cover the difference), and being forced to the non-refundable option, I don't think I will be a loyal customer any longer!! It's not worth it!
Ive been using it for many years and its been always painful. Im only using it because points on my credit card but wow, they are really bad. Always issues and no real way to change anything. You call airline they say call expedia for td, you call them and they say call airline. Or just simply tell you there is nothing we can do. This is a horrible business. I will be looking to change to a different points system all together, cannot deal with this kind of service anymore
Guys, stay away from Expedia for TD. This honestly feels like a scam.Today I tried to book a flight to Miami using my TD Expedia points worth $600. When I compared the same flight on regular Expedia, I found a $600 higher price on Expedia for TD.I contacted them and asked for a price match, and they refused. It’s clear they increase the price by the exact value of your points just to force you to use them, with no real discount or savings.This is a misleading game.I don’t recommend booking through Expedia for TD or using their credit card.
I was very disappointed with their price guarantee policy. Definitely found a lower price from their own website after I made a booking, but they stated that they did not find the same conditions at the time when they reviewed my claim (it was reviewed many days after the claim submission). Never trust this price guarantee policy. I think the TD travel credit card should switch to a different travel booking platforms, as my friends got their refund quickly with the price guarantee policy from another booking website. I really lost trust with Expedia for TD and the TD travel credit card.
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