Review Time
Awful complaints procedure: The delivery driver hit our property and caused damage to the sky dish. After multiple phone calls, emails and inconvenience the company offered me the cost of the time the sky was offline and the cost of the engineer to visit. Nothing for the inconvenience or my time in having to submit a form and multiple photos and phone calls back and forth. Wish I hadn’t bothered to even tell them.
Arranged for my Dual Fuel Range to be removed and a new one fitted. The fitter tested my socket and failed it. My electrician came out and tested it and could not find a fault. This was not the issue, the problem was the attitude of the so called expert sent by this company. Firstly he admitted he was not an electrician so how could he be an expert and how can this company call themselves experts when their own staff admit they are not experts. Secondly he refused to try and solve the problem and get the job done, he simply took a false reading, downed tools and left. I was in the process of house moving which I explained to him, he didn’t care about that and seemed incapable of any kind of flexible approach. The use of the term ‘Expert’ in this companies title is fake, an expert solves problems, he doesn’t create them.
Joke of a company. As soon as the delivery driver walked in I could tell he just couldn’t be bothered as it was 7am. Told me I needed a different dishwasher with a different type of hinge fitting than the one I ordered. Told me a load of jargon on how I’d ordered the wrong type. Argos don’t specify if they sell the particular type I need on their website (obviously not the drivers fault) but I order from else where- a local company with amazing reviews. Spent an extra £200 for a machine with the door fitting he claimed I needed. The new company arrived to fit the new machine and said it’s complete nonsense. He fitted the machine using the original door hinge type. Talked me through it all until I understood the different types of fittings and how I’d basically payed more when the original order would have been fine. I decided to keep the machine I had as I received first class service from this new company and would never go back to Argos now knowing they use expert logistics. When I spoke to Argos they told that they hear it a lot that the drives from expert logistics refuse jobs for no good reason! Never again!
Absolute joke of a company! Arrogant drivers who are rude and totally unhelpful. Office staff offer one thing, but the clueless drivers totally disregard their orders and do whatever they want. You only need to read the recent reviews on this shambles of a company!
Very disappointed. Ordered dishwasher week ago which was supposed to be delivered today. Delivery guys arrived at 7:44 and didn’t even bother to press the button on the doorbell so obviously I have missed it (well, I’m not sitting by the door waiting for a knock at early morning). When we called the delivering company they’ve said that we were supposed to expect them.. and you were supposed to press the button!! I was at home all this time!! Next delivery available after a week. Shocking service.
I've ordered a dual fuel cooker through argos on May 10th 2024 and had it scheduled for delivery 15th May 2024.Expert logistics sent their AO "installation team on the 15th may" and they said that they're unable to do the installation because of the Hot Zone socket placement and wallpaper on the wall, we heeded their request and done as they instructed the following days.We hired an electrician whom we paid over £100 to re-position the power socket to a safer unit from the hot zone and we had the wallpaper removed as they told us to do.Fast Forward, the installation has been rebooked to almost 2 weeks later which is today the 28th May 2024, two delivery persons has arrived wearing an "installation" vest, and I brought them in, I've showed them that the sockets were re-positioned to a safer zone and we had the wallpaper removed as instructed.The delivery/installation person said "Oh you have a corrugated steel pipe, it almost looks that it's made out of Lead probably? Oh no, we can't do the installation for that reason, sorry about that"These useless people from expertlogistics have completely wasted my valuable time and patience, they could've mentioned this beforehand but they decided to bring this up, just so they won't do the delivery. I'm absolutely livid and fuming as I am sharing this experience.They're looking for excuses and loopholes to avoid their duty, it seems that they get a kick out of messing around with the customer, which shows how of poorly run they are.I absolutely would not recommend anyone to use expertlogistics for any service or delivery, they're unreliable, dishonest and not trustworthy at all.Learn from my experience and avoid ExpertLogistics.You're welcome.
So aparently after you pay for a Sunday delivery they cant find the place and fail the drlivery. The place is a big building with flats ..next to a park ..on the main street. No phone call to at least try and find it. Paid for Sunday delivery because I have to work during the week. No refund..no apologies .. shame on you!Update: by magic they found the place on mondayUpdate 2 - installing means getting out all 4 bolds used to secure the drum ... not only 3 of them Overall I would have been better without your services
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