Review Time
They went to the wrong address twice. They told me they were coming to my place and would be 45 minutes, then called back to say they can't come to mine because it's 45 minutes away. They then kept calling me on a withheld number instantly telling me to give them my personal details. I then called them to arrange another delivery and despite arranging for the 4th they text me on the 3rd saying they are delivering on the 3rd. Just a complete shambles and not a service I would recommend
Experts who don't know how to use door systems. I've taken especially day-off for that delivery, was waiting for the whole day, staring at their tracking GPS app where is the driver (and it was showing far, despite I was next in the queue), only to be informed that the delivery failed. A minute after app shows failed for no reason, I've tried to contact driver (signal, but no response) and talked to helpline, no resolution, apart of rescheduling for the different week, even they knew that the driver was somewhere close. They claimed the driver rang, however, based on their app, the driver was never close, unless their GPS is broken, and at the end, nobody actually called a door system (and it's working fine and it's very loud, it can wake up dead, trust me). So either they were never there, or didn't know how to ring.Update: Increased by 1-star as washing machine was finally delivered and installed, although the wooden floor was scratched.It seems the system what they have is that they call you to your mobile 15 minutes before the arrival, if you won't pick it, then they won't come at all.
Order number: 36200194Excellent communication. I received a 4 hour time slot text the night before; then email updates with real time delivery one hour slots, dependent on traffic conditions. Then a phone call when the delivery people were 10 minutes away. They installed the new washing machine and took away the old, including rubbish and were efficient and polite.
Where is my washing machine? I was told delivery between 7 am and 7 pm.. I got up at 645 am on a SUNDAY to un plumb the current machine so they could take it away. Delivery time for the new machine changed 7 times during the day. At one point he was only down the road. The next time I tracked delivery he was over 45 miles away. And then the tracking and delivery time disappeared all together. It's how 836pm and no sign of my machine. My partner has work at 5 am tomorrow morning and is away for a week , he doesn't have any clean clothes to take with him given the original machine died on new year's eve. This is absolutely disgusting service. I shall be calling my insurance company tomorrow morning and letting them know the new machine never arrived.
Worked for them 3 months. Worked 3 hours extra every day because you have to take the scraps, arrange them, you are not given time, you are working for free, they load the vans wrong and after that expect you to take everything down in front of the customer and load it again. After I threaten they fire me because they don't trust me. I was champion with the best reviews and worked properly fixing other ids problems. They are lazy and won't help at all, they just try to put other people mistakes as damages in your back. Payed 22 pounds an hour but you have 6 hours sometimes and they give you 15 minutes to sort an american fridge. Rasists to the core. I've never been so disgusted by a company since I worked in boohoo. That was my down level until this! Don't work for them, they expect you to carry american fridges 2 3 levels and washing mashines and expect you to be happy working for free for them. Useless office that stay and do nothing.
The first failed delivery was my fault but the staff that came to install the appliance was so rude . I understand that they are contractors but it seems they don't want this job. The second time, I got a time slot for the delivery and the time kept changing until it was too late for the delivery so they never cameNo phone call, no update, nothing!Absolutely outrageous!
Terrible van delivery service, they cancel the delivery on the same day stating the driver run out of hours.We were waiting for a new cooker/oven and they delayed for 3 weeks.Very incompetente and their inability to do their job frustrates most of their customers .
Awful customer service. I received a message that driver will be with me between 9-13 nobody came and nobody even called. I called my self and lady reassured that driver is coming.At 8pm I received a call saying that sorry but we have to reschedule the delivery for the next week. I took a day off just because of this delivery and they saying we are very sorry wait till the next week. In the morning 9.21 I received a call that the driver can come on the 7th of October, I agreed.After few minutes I got a text saying that the driver will be with me on the 10th,so I called them again to ask why is on the 10th when we agreed on the 7th. They said:we can’t see that you spoke with someone today.Finally it was sorted out and con for the 7th of October.Fingers crossed
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