Review Time
My oil change specialist Cody at the Hattiesburg Hwy 98 Store was informative, kind and Thorough. I appreciate their work and effectiveness and excellent customer service! Also shout out to the guy in the bay! He too did a quick efficient job!
Austyn Elmore did a great job at #3100 in Barboursville WV. Jose, Bobby and the rest of the staff are always knowledgeable and provide super quick service. The guys in the pits are hard workers and are appreciated, if not seen. Thank you for all the help!!!! I always recommend them to anyone that will listen.
Trussville, AL store at 425 Main Street is a well oiled machine. Blake helped me in an extremely professional manner, & insisted on checking everything, including the air levels in my tires. Noah was also extremely helpful & kind. I will definitely be using this location exclusively!
Took our car in on 7/27 for a routine alignment. While there, they said that our outer tie rods had snapped and needed replaced. We had them replace it that day along with the alignment and were on our way (this cost us about $300). The following days, we noticed that the car was jerking to the left when coming out of a turn, the steering wheel was shaking and there were thudding noises happening under the car when we went over small cracks and bumps in the road. The front tires also felt loose and there was almost no tension in the wheel when turning left (all new issues). Due to all of that, we didn’t feel safe driving it. We took the car back in on 8/3 and told them the issues we were having that were not there prior to the work they did on it. They called us a few hours later to let us know that they “missed it” the first time, but the inner tie rods, rack and pinion all needed to be replaced. They said the cost for all of that would be $800. At this point, we decided to take it into our mechanic for a second opinion who found that all the parts they said needed to be replaced were fine (not including the outer tie rods as those were already replaced) and that the ball joints were loose which was causing those issues. Our mechanic quoted us $260 to fix that issue and the car is now back to normal. All in all, we were almost out over 1k if we had trusted this place and would have still be left with a car that was unsafe to drive if we had gotten the repairs Express suggested. Not sure how they are with their oil changes, but I definitely do not recommend them for other mechanic services. I just wish we had gone to our original mechanic to begin with but decided to give this place a shot due to the good reviews and wanting an alignment done on a Saturday
I have now used Express for all 3 of my vehicles. They do great work. Customer service is excellent. They saved me tons of money vs going to the dealership for brakes. I’m a customer for life. Big thanks to Wayne the service manager for a quick turnaround and great communication when I needed it.
I came in to get my front brakes done, and so much ended up needing to be done. Mr. Jeff was so sweet and kind to me, as well as the other staff. They were willing to work with me to get the dangerous and most important things done first to give me some time between spending, and told me what I needed to come back for. Mr. Jeff was also willing to come and get me so I can pick up my truck which was a ways away, and did not complain about it.I felt very comfortable as a woman and didn’t feel like I was being treated or talked to like a woman who didn’t know anything like I have been by some male mechanics in the past. I will be back and thanks again, Mr. Jeff. ☺️
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Since 1979, Express Oil Change & Tire Engineers has been a leading automotive repair provider. Our unique model, with our signature 10 minute oil change and full-service mechanical to include tires, brakes, alignments, and much more in a single location, creates a truly rare one-stop shop for automotive repair and maintenance.
