Review Time
I sure wished i had read this site BEFORE ordering a $220+ college tent. I have called and gotten no help. I have written an email to a customer service email. And got a message that the email wasn't ever manned, so no help there. To make a long story short, we ordered my husband a tent for Father's Day/birthday in June. Didn't open it up until last weekend at the first college ballgame. And it was broken in a couple of places. They don't want to replace/refund/etc. because it was a 'manufacture purchase' they will only take if returned within 30 days. Their 'regular' returns have to be within 90 days. Which of course we just hit the 92nd day. I don't even have the heart to tell my kids that their Dad wasn't/isn't even able to use their expensive gift even once! I understand having a 'time limit', but i didn't know i needed to check to see if the item was broken when we received it. I will NEVER order from there again. And i will tell everyone else to never order from them. Just an expensive life lesson learned.
I had a free shipping coupon which I entered - their site somehow refreshes when you try to purchase an item and automatically defaults to 2 day shipping for $14.99.I missed this (as I entered the free shipping code) and got charged $14.99 for shipping for a $30 shirt (which arrived dirty...). I have tried multiple times/ways to contact customer service (phone - never answered with wait times over 25 minutes; chat never available) to return the damaged item and receive the shipping cost refunded. Possibly the worst online customer experience i have had. I would avoid this company and their associated Fanatics company
Don't shop here. They canceled my order & didn't notify me. I decided the website seemed sketchy and wanted to close my account, there is literally no way to. I waited on hold for 20 minutes and never spoke to a person, the chatbot was not helpful, and I wasn't going to make a twitter account just to talk to a real person. Dug through the website and came to the conclusion that there is literally no way to close my account and no way to talk to someone about it. Would give zero stars if I could.
I too find it ridiculous I have to give this joke of a website and their less than professional and curtious customer service a star. If you need anything quick you had better pay for that shipping their idea of free is a joke. I live 200 miles from their shipping location and its going to take 12 days from the order date to get it. Even worse all items were promised ship next day and not a single item left the next day all I got was a we are sorry. Then I call and I am literally told its my fault shouldn't have selected free shipping. I guess I shipped it late causing the delay. She then condescendingly she would waive the return fee for the stuff that will arrive after the game I ordered it for. You guys really just don't care. Never again.RE: Hey FansEdge your right it was placed at 11:32 pm, on THURSDAY. Should have shipped on Friday the 16th. Instead you guys sent an email apologizing for the delay. Then it did ship the 19th causing the delay on delivery to the next week. You guys don't can't say we screwed up huh.
I can't believe I even have to choose A star. Absolutely terrible company, poor quality shirts, terrible screen printing jobs. The shirts look like they've been worn, screen jobs are crooked and off center. Good luck trying to return anything. I negotiated from $20 to $9.99 to eventually free return shipping on crap items but no link to a return label, I finally just had to call credit card and dispute the charge. Unfortunately this is not my first bad experience with Fansedge, ordered a few things last year, one shirt had no stitches in the neck collar and another shirt with an off-centered screen print job...great quality control over there. Never again!
Ordered a shirt from Fans Edge and it ended up being too big. I want to exchange it for a smaller size, but there is no exchange policy. I can only return the shirt for $10 even though I already paid for shipping to get the shirt. This policy is ridiculous and will stop me from ordering through this site again.
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