Review Time
The two ladies who served myself and my friend could not have been nicer! They replaced a battery in a watch, repaired a necklace, and sold us some Christmas presents. We were made to feel like we were the only customers present in a busy shop. I would recommend the standard of service and the quality of jthe ewelry for reasonable pricing to anyone! Well done ladies and thank you for your efforts.
The customer service assistant was very professional in the service given. She was very apologetic as it had taken some time to find a chain that I wanted this was due to her being advised from another female member of staff that had given her the wrong information. Due to the person's level of service given I would use this store again the customer adviser made my shopping experience good. Again before leaving She apologised again . She is a good asset to your team.
My partner ordered me a watch for Christmas, got delivered today. Opened package to find it wasn't working. Had to drive a 20 mile round trip to a store, Merry Hill, turns out the battery was flat. When I questioned why it wasn't checked at point of shipping, store assistant stated it could have gone flat during postage. Either way, it wasn't working at point of delivery. Unacceptable. Store assistant replaced battery and is now working fine. F Hinds should check the battery, check how long it's been in stock and deliver with a fresh battery.
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Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.See more
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