Review Time
Worst customer service ever! Lowest internet speed, had it since october 2023, never had any issue until now. But whatever I do, tech support is useless. Will always put the problem back in your hands saying maybe your cable has an issue... They won't own up to their awfull internet and give you your money back for the 3/4 of the month with no internet. So hard to just get a response when you write to customer service. Once you start having issues switch right away because they wont be of any help. The proof is they stopped taking new customer I heard... Proof of them being in way over their head and not providing a good internet anymore. Too bad because I would have stayed with them for many years if I could have... I do not even have slow internet it's non-existent. I reboot and might have it for 5minutes before it crashes again. Fudge them ok! Going to another company asap!
Don't waste your time, absolutely not worth it! All the positive reviews are likely by people who have referral bonuses and lots to gain from on-boarding innocent and unsuspecting victims. You will get dismal connection, if at all, no assistance from customer support, and no one to ensure you’re getting what you paid for. If you post any negative comments on their forum they will be promptly deleted, no waiting times there If stupidity and incompetence would have a baby, it would be named fizz. Yes, their staff is utterly incompetent, unprofessional, and probably instructed to do everything but to help you. That would usually mean play a show to convince you they are here to help you, but would deflect your concerns on the regular. They intentionally try to play dumb to persuade you to give up and not bother them when you let them know of the issues you’re facing. If you ask for a supervisor, like in my case for example, where the agent was blatantly wrong with their response, they will delay, and deflect and deny escalation, likely because there isn’t a supervisor to begin with! This is a ponzi scheme scam hoping to onboard as many people, hooking them up with low prices, but you’ll figure out very soon this is actually way costlier than if you went with a well established, reputable company. Their philosophy is you can help yourself by getting assistance from the others on the forum. Good luck with someone on the forum enabling the services that you have paid for… They are quick to take out any reviews that shed anything negative about them, but my complain is still “in progress” after more than a month! Don’t be tricked, not only you won’t be helped, you will essentially be left with inconsistent service and forum people telling you – you cannot ask for more for these cheap plans. How comforting…Here is my short summary of my excruciating journey with this ****hole. Initially, they accepted the photo of my payment card for verification purposes on the day I requested a new esim, and then right after the acceptance their system went down so I was told to contact them next day. God forbid they could email me the esim on their own, but no, I had to initiate a chat again, and mind you, they always close your session, regardless of whether the ticket is solved or not, so next chat session you will re-ittereate the whole story to the new agent from the start… I contacted them next day and submitted the same photo from yesterday. Guess what – it was not acceptable anymore. I went from being verified to unverified overnight by some magic powers God knows how they protect your information if they don’t even have internal procedures to follow.Next contact with customer service was because I accidentally found out that there are numbers that cannot reach me, and I cannot call as well (these were US numbers covered in my plan). So they asked me to tell them the specific numbers, and I had to provide at least 3 of them, for the agent to even consider this a problem… Really? Is it my job to try to find numbers that are not working after I accidentally find out I am without service for some numbers that should be working in my plan? I guess you have to be your own engineer to get a plan with this company because they are so competent they cannot evaluate their own system and screen when something is not working, but their customers need to tell them… Unbelievable! How am I suppose to know I am not reachable unless the party tells me!? Last straw was the interaction I had with their agent that goes by the name of Octavian, who I contacted after finding out I cannot send text messages to an EU country. As per his explanation, the country is excluded since my plan covers only Canada and USA. Then I told the agent that I have been actually sending and receiving messages with relatives in both Australia and Netherlands, and both of these individuals are currently physically residing in and using mobile services from those countries. This essentially means that I am able to send text messages to countries outside of Canada and US. The agent asked me for the Australian number and came back saying that +614 is not Australia but Ohio! Goodness gracious go figure out this retard. His literal answer – "check Google, the code is for Ohio – there are no issues on our end to resolve." I guess I’ll be happy go lucky fizzy who has made an imaginary friend in Ohio and conversed back and forth for over a month with what I though was my relative in Sydney… As for the other relative in Netherlands, with dialing code +316, I guess I’ve earned a bonus friend from Kansas…Just simply avoid, don’t get scammed.
Not happy with my switch to Fizz at all. Customer service is all AI chat bots. If you request a human rep, they seen to go out of their way to be as unhelpful as possible. There's no customer service phone number, you have to use the chat bot. I signed up on the 1st of the month, as I get paid monthly and I often don't have the funds until the 1st. However they set my billing date a week sooner, stealing a week's worth of service from me right off the bat and making my reason for switching in the first place pointless. I'll be switching providers again soon.
After several hours trying to set up a new account I told the agent to cancel my account. My concern was this was a predatory company.*4 months later I found out I was being billed all along. After 2 more hours a manager agreed this was their mistake - so offered to pay 1/2....so, acknowledging their mistake they decided to steal 1/2 of what they owed me.
Running into a complication in porting the number, the agents on chat were not helpful at all and became quite aggressive. Ended up needing to call in the agency that does the porting myself to resolve the issue. The person from the agency who handles the porting mentioned they typically don't get calls directly from customers, but from agents. Very unprofessional and terrible customer experience.
the sold me iPhone 14max second hand in price of 1300 with warranty of 6 month with label of phone function good and no problem just few scratches and some how few weeks after my warranty got over my screen got shut off out of no where without any physical damage and the customer servis is only by texting and no other way to get answer and they not willing to help.they sold the phone under wrong label and info and high price(they sell the new phone for 600) and thy not willing to do anything about it! please do not ever purchase a second hand phone or any phone cuz they not taking responsibly of the damaged phone they sold!
More like a scum. Got one, never used it and from that time on, it renewed every month without notice, without email informing me for the subscription, nothing. When I noticed, I had to block Fizz from my payments (I had no other way to stop the subscription). Now, it's been 3 days I'm getting regular emails from them to unblock the card!
I just moved over to Fizz about 4 months ago and I have to say, the reception is great. I was with TELUS/Koodo before Fizz and the reception was terrible. Now with Fizz, I get reception everywhere! Yeah, customer service is the worst and their website never works. It’s actually infuriating but once I got everything set up, I have no reasons to contact them or go to my account…it’s been great. I’d say the cheap plans and wider range of service areas, are worth the headache.
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