Review Time
It has been 3 months that I can't even receive calls or make calls from home. So far after 7 tickets and 3 months sending attachments, I'm simply seeing automated emotional-support kind of message on my ticket without having any kind of solution suggested.Their customers support seems to be run by a bunch of irresponsible teenagers that are their to send you automated message and are certainly dyslexic to a point where they cannot even make the difference between 2 sentences.
It has been 3 months that I can't even receive calls or make calls from home. So far after 7 tickets and 3 months sending attachments, I'm simply seeing automated emotional-support kind of message on my ticket without having any kind of solution suggested.Their customers support seems to be run by a bunch of irresponsible teenagers that are their to send you automated message and are certainly dyslexic to a point where they cannot even make the difference between 2 sentences.
I am sure the other reviewers are complaining because they have valid complaints. However, I’d like to bring a different perspective. My experience in purchasing SIM cards and porting two numbers to Fizz went very smoothly. The first number ported within 30 minutes, the next one took a bit longer but was completed in approx. 3-4 hours. Before I began this process, I was able to reach out to their support team to ask questions and I got a knowledgeable rep each time. The website works as expected and I can access my information quickly. I get a very steady 50+ mb down, oftentimes more.Fizz offers a 15 day trial, so I would recommend giving it a try. If you don’t get your expected results, at least you’ll get some win back calls from your old provider.
Tried porting my number over to fizz, it wasn't working. The "next" button was greyed out. Their chat support told me to try with a different browser. Same thing. They told me to send them a screenshot. No thanks. The "next" button is greyed out, there's no reason to upload a screenshot of that. If that's the level of support they provide, I guess I dodged a bullet by not joining. Also the chat window wouldn't open unless I opened it in a new tab with ctrl+click. Website seems completely broken, and considering you have to do everything yourself via the website and support can't do anything on their end, that's a dealbreaker. I'd rather just pay the extra couple bucks and stay with my current provider. The devil you know vs the devil you don't.
$33.90 CAD for 25GB and unlimited USA and Canada calling and texting. (June 2025) Fizz is by far the cheapest mobile phone service provider that also has good coverage. I'm regularly in the USA and my plan is a fraction of what my girlfriends costs are. ($80/month for less service) They also have cheap rates for visiting central America. However their website is confusing and such a pain to use it leaves me angry and frustrated. I would probably be willing to spend an extra $20/$30 a month to not deal with Fizz's customer service or their website. It is really that bad. I'm only a customer because they are $50 less per month than anyone else.
Will be leaving home internet and mobile services at the end of my cycle. The customer service is just horrendous! This chat 'help' is absolutely 100% useless! They chose not to whitelist my phone, so i was going to get a phone from them, financed by affirm. However, they use a nameless courrier that never notified me the shipment was on the way. They expect me to drive 40 km's and pick this up outside of montreal. They only deliver m-f 8am to 5pm, and that is impossible for me as I work. So i cancelled it all and asked them to return the phone to fizz. They did and fizz received the phone a week ago. I opened a ticket on the day the shipment was canceled. I spoke to them numerous times as for some reason, they said my phone was delivered and affirm also said they will charge me my first payment since fizz said i had the phone..which tracking clearly showed that the package was refused and returned. A week after chatting, they send me a return label to send the phone back..when they knew full well that i never received the phone and actually said in a chat prior to sending me this return label that they have received the phone, but will take time to update my account. So ticket after ticket, nothing is getting solved..they somehow never have access to my account to check anything..just telling me to be patient as they have their deidcated team working on it lol. I'm off this place completely, i had enough saving 5$ a month for this 3rd world service. My time is much too valuable to waste on bots who clearly don't have the absolute basic understanding to solve a very simple situation!!!
I signed up to an eSIM data plan, the speeds were abysmal less than 5mbps, I contact support and they told me to do a bunch of troubleshooting steps which I had already done, then told me that my data was “working perfectly” I don’t know how they consider speeds between 0.7-4mbps perfect, I couldn’t even load the fizz website. I asked to cancel and refund, the chat agent didn’t speak English very well, constantly gave me incorrect instructions, told me to click on options that didn’t exist, and refused to escalate me to a supervisor despite me asking multiple times. I’m glad I got a full refund at least
Fizz is by far the worst mobile provider I’ve ever dealt with. Their customer service is a complete joke. I have been trying to transfer my eSIM to a new device, and for days they’ve been giving me copy-paste answers, blaming their “policy,” and refusing to help. What kind of provider refuses to help a paying customer use their OWN number on THEIR OWN phone?It’s like they go out of their way to frustrate people. Their chat agents are useless, untrained, and have ZERO real solutions. No phone support, no escalation, just endless delays and fake apologies. I’ve wasted hours chatting with these incompetent agents only to be told “sorry, we can’t help you.”Fizz is cheap for a reason — because they cut every corner possible, including customer support. You are completely on your own if you ever face any problem. And good luck if you need a new SIM, transfer your eSIM, or have ANY issue with your account — they don’t care.I’ll be switching to a real provider where customers are treated like human beings. I strongly recommend everyone stay away from Fizz unless you enjoy wasting your time and being ignored.One star is too much for this pathetic service.
Worst internet I’ve had in years. Signed up for Fizz 400 Mb for $45 (later upgraded to 500 Mb) — constant slowdowns and cutouts, even though I work alone from home. Canceled after two months and went back to my old provider. Fizz used to be great in 2017; now it’s unreliable. If your job depends on stable internet, avoid Fizz.
Worst Technical Support team in the industry.I had an issue with my voicemail since I transfered my line over. Since day 1 I was not able to effectively change my voicemail message and it was stuck with the message I had from my previous carrier. The ticket has been opened with fizz for over a month now and they can.t fix it. The support team is useless and repeat the same exact thing every single time I contact them. It's beyond frustrating. They are incompetent and won't issue a refund or provide any other solutions.
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