Review Time
Absolutely useless. No help whatsoever. I've never been late on a payment but because I had to get a new card set up and couldn't do till over 24hrs later, they cut me off. They chat assistant was a total a-hole too. I said I'd been a client for 3 years was absolutely no issues and he said there's nothing he could do. How's that for customer appreciation?? I'm going to find another company that has client services and definitely better wifi. Speeds up and down. Losing wifi or connectivity totally during a big event. Screw fizz. They are the absolute worst.
Terrible experience; waited a month for installation (1 installment appointment was scheduled, had to be rescheduled 3 times), 3 out of 4 times were no-shows, and the singular time they showed up (the 3rd time), they evaluated the place and said they would come back the next day with the proper equipment, and then didn't properly communicate how to reschedule, made me wait another week, and proceeded to not show up. I lost faith in their process because they offered no other alternative system to reschedule, provide me any sort of priority/expedited process given the situation, so I asked for a refund. Got the refund, but the communication was terrible, especially from customer support, on each occasion. There is no phone number to call, just a chat on the website and they do not respond in a timely manner. I originally tried Fizz because they were recommended by a friend as easy and quick. I guess they got lucky. I'm a university student, in the middle of studying for midterms - I physically couldn't study at home because of Fizz's inability to communicate and be timely.
The service is awful. Fizz only communicates via a chat bot, I never connected with a real agent. The router arrived and connected as per the instructions. Tried for 2 days but nothing. The router was returned within the 15 day window. Fizz claims they did not received the router and billed me over $250.
This is owned by Vidéotron. We have 3 cell phones with them and it has been nothing less than great for 5 years and ongoing... Can give my wife some of my data and if my plan gets better and costs less, I can switch with a click of a button. Go, you won't regret it. Please take note that there's no customer service that can speak with, online only. I never had any problems reaching them for anything
Would have given zero start if possible. Customer service is not helpful. The cancellation of the subscription was pending forever, and I needed to cancel the credit card to terminate the service. I was charged an additional 4 months (unused service) and couldn't get a refund. AVOID FIZZ AT ALL COST.
very affordable and reliableI have great experience with them and their perks and referral bonuses as well;always got good service via website when neededI would like them to have the option to transfer same phone number from one account to another fizz account, but otherwise super satisfied
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