Review Time
I wanted so badly to sign up for their mobile plan as the prices were incredible. But when submitting my payment the page kept reloading without any indication of if it worked or was declined.I asked the chatbox for help. It took half an hour to get them to understand that I was unable to purchase the plan. They kept telling me that I needed the sim number, and I kept saying that I didn't have it because it wasn't shipped because I can't purchase it.They first blamed my browser, then cookies, and then asked if I had enough funds on my debit visa. It was insulting. I started making suggestions, such as if they could bill me by email but this was apparently impossible.I was about to tell them that if they were that uninterested in fixing the problem then I would have to go to another company, when they finally came up with a solution. They literally suggested that I buy a vanilla visa gift card to make this one time purchase. At first I agreed to try it later, but then it dawned on me how ridiculous that was.If it's any consolation, the conversation ended with wishing me a bunch of peace and love with puppy emoji's, telling me not to hesitate because they are always there. Oh trust me, I will hesitate deeply from now on and warn everyone to stay far far away.
Absolute garbage of a plan. I specifically asked that my mom amd siblings in America would be able to call with no problem . They can call all right, BUT THE PHONE DOESN'T EVEN RING UNLESS THE CALLS ARE LOCAL. That is not an INTERNATIONAL PLAN!!!!!!MY AGING MOTHER WITH DEMENTIA REMEBERS TO CALL, REMEMBERS HOW, AND HER CALLS DON'T EVEN RING THROUGH.LYING CROOKS. YOU ARE ASKING FOR TROUBLE WHEN YOU TREAT PROPLE LIKE THEY ARE LESS THAN HUMAN AND THEN CONVENIEMTLY HAVE NO CUSTOMER SERVICE TO ADDRESS THE ISSUE. SHAME ON ALL.OF YOU.
It's a very long story and I'll try and shorten it. I deal with many mental health issues and my cell phone is my only life line. I literally can't leave the house without it. My bill is due on Wednesday, but I get paid Friday. I understand that they can't change my payment date, but all I asked (and stated even if it costs me more when I get paid and pay for my monthly plan on Friday) was that they keep my phone active. I have a funeral to attend tomorrow and CBT to attend on Friday morning. I won't have my phone back up in time so I have to cancel my CBT session (I only get to do this twice before I loose my place). There customer service literally can't do anything... at all. They have no more power to help you anymore than their automated bot does. They don't even have a phone number to call and actually talk to someone and I think this is the exact reason for that. Now, there workers don't even have to hear our voice (if they're even actually human and not all just AI... I mean, how do we know, it's not like we can call and talk to anyone). It makes it that much easier for them to dismiss us as human beings, just see us as another account number, and just follow their script. All I wanted was a little human compassion, but honestly... I don't think there's any of that left in this world. If you want a good phone plan for a good price, this is the company. Just hope you never have any kind of issues with billing or if you have severe mental health issues as I do... go with a different company. One where you can call and talk with customer service and, if there even is such a thing, a company with a little bit of human compassion. Unfortunately, this goes against capitalism so, I don't think there are many (if any) for profit companies that have any of that. Anyway, this has ruined my week and gave me an anxiety attack. Thanks Fizz!
I attempted to transfer my number from Rogers to Fizz on January 24, 2026. The port failed completely to even initialize. Rogers confirmed they never received any transfer request from Fizz despite the system showing "transfer in progress" since it was requested.After multiple hours troubleshooting, I contacted support. Agent "Raul" confirmed after trying to do it manually that there was a technical issue preventing the port request from proceeding on Fizz's end. He opened ticket #382120 for technical review. The following day, I spoke to "Valeria" who explained that they cannot provide a timeline for resolution. Not wanting to be on the hook for two phone providers at once, I found it unacceptable. Valeria explicitly stated: "I can cancel the failed transfer order and refund for you."I accepted the offer 15 minutes later, then a different agent claimed the cancellation option was "no longer available" and I would have to wait indefinitely for the technical team to resolve the original port issue, even though I no longer wanted to port.This made no sense. The original ticket was about fixing the port. I didn't want the port anymore. They refused to close the ticket and process the promised refund.I asked for a supervisor and the agent repeatedly confirmed a supervisor was "monitoring the conversation" but refused to transfer me. They claimed a supervisor would contact me "within the week."I've filed a CCTS complaint and will be processing a chargeback. The lack of phone support means you're stuck in endless chat loops with agents who make promises they can't keep.Avoid Fizz. Their number porting is broken and their support will promise refunds they refuse to process and lie to you in the meantime.
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