Name: flashforge.com
Telephone: 000000000
Rating: 3.2

Lorraine Foster Guest

Flashforge made an attempt to rip me…

Flashforge made an attempt to rip me off causing paypal to intervine. They sent me a printer with a faulty nozzle. I payed out of pocket for a repklacement that they never sent and gave me a different excuse each time i asked (kept lying). They wouyldnt even respond to my emails until I opened a case with paypal. Paypal finally stepped in and sided with me. Flashforge then promised a refund and the part since the fire the nozzle caused was due to a defect. I got the refund and no part. Beware of this company as on occasion they randomly pick someone to rip off. I am done with the get my money back side of this and am now awaiting court documents for a lawsuite.

Date of experience: Jun 01, 2021

Tucker Ross Guest

5 years ago

Terrible customer service. I have no complaint about their…

I have no complaint about their product; my problem is with the deplorable service this company provides.

Date of experience: May 06, 2020

Poe Morris Guest

6 years ago

Poor design and poor quality

Since 6 months ago when we received a brand new FlashForge Creator 3 we have mostly not been able to use the printer as it has too many faults and design issues. The list of issues is as follows:1. Mainboard broken resulting in left extruder not working2. Heated bed not properly fixed and moves around in both X-Axis and Y-Axis directions too easy3. It is not possible to adjust filament feed rate4. Touchscreeen not responsive and very sluggishAfter changing the mainboard the list of problems and questions grew5. Z-Axis moving randomly after calibration6. Heated bed damaged from Z-Axis off-limits motions7. FlashForge claims I shall only use original FlashForge filament8. Does the printer actually support PVA, Nylon and other filaments?9, When doing firmware upgrades, the system hangs and must be power cycledThe printer has a direct filament feeder (not geared).To fix the issues they are offering me an RMA and a new unit. The service to solve the problem has been friendly and positive, while still unable to provide a working unit after months.Stay away...