Review Time
I bought an AD5X and now Orca - Flashforge is telling me to update the firmware. The only problem they do not have a firmware download. I have to connect the printer to the internet via wifi. As the printer is in my workshop which has no internet access this printer is now useless. I expect a company to provide proper support for an item of this price but flashforge could not care less. Fortunately I only got the printer yesterday so it will be going back for a full refund so I can buy from a company that actually supports it's devices.
IFS Module is defective from the Manufacturer. Sent an email 2/28/2026 and as of 3/10/2026 still have not received a confirmation on a replacement part. They continually ask for additional information that has been provided in multiple formats.
Shockingly Poor Customer Service & Faulty ProductI bought a Flashforge 3D printer as a Christmas gift. From the very first use on 25th December 2025, it has been faulty and unreliable. Constant blockages, prints not sticking to the bed, excessive noise, and repeated failures.I have spent months in communication with Flashforge, following all advice and troubleshooting steps, yet the printer is still unusable. Now I am being told they are closing for holidays, causing even more unacceptable delays.At this point, I have no option but to pursue legal action to obtain a refund.Extremely disappointing service and product quality. I strongly advise others to avoid.
I brought this printer in October as a Christmas present for my niece and nephew in December. Long story short I just got the printer together yesterday printed one thing just fine then I started printing another item. It was halfway done before I went to bed and when I woke up, I had spaghetti strings all over the bed all over the floor. It was just shooting out all my filament that it was wasted… It also broke the nozzle off along with the hot end and it’s clip and I can’t get a single person to help me with more than reach out to someone else… I have been emailing back-and-forth and I understand the time difference but he responds to me. I immediately respond back so I know that they’re available but he doesn’t respond. I tell him I will buy the pieces if that’s what I need. I’ll take the full hot end and extruder assembly and I’d gladly pay for it but there’s no way that app printer should only last two days from the box and they just keep telling me I’m outside of my return window. I’m outside of my window and I’m outside of my warranty window and when you go on their website, both of those parts are out of stock and now that I am looking and reading this printer was purchased on Amazon brand new in October and now you can’t get replacement parts because the parts have been discontinued and you cannot get the version two parts to replace on this printer because they are not compatible they duped me and I am out 300 and some dollars and I am going to write probably a review every single place I possibly can because I have never been more infuriated with the company in my life. I wasn’t asking them to replace the printer or anything of that nature I even offered to pay for the parts and he hasn’t even responded to me to go on the site which I had already told him that it was sold out on the site sold out on Amazon and pretty much anywhere else. I look on the Internet because it’s discontinued. They sold me a useless printer that you cannot fix if it breaks and leaves you with the only option to buy yet another printer because you can’t get parts for the current one ridiculous they don’t even have it listed as version one or version two when you look on Amazon, you can’t tell what version you’re getting.
It’s fraud. I emailed them pics and video of the delivery showing the damaged box and the delivery driver letting my printer fall from his hands while standing.. radio silence…. $500 Down the drain. Along with the advertised accessories in the pictures of the product and you don’t get any of it…. Get these clowns out of canada
I ordered the enclosure kit from FlashForge. Nearly 2 months later, I still didn't have it and they broke promise after promise saying that it was stuck in a customs inspection. Then claimed that there are no "refunds" for accessories. Go with another brand that cares about customers.
The worst customer service. It’s been nearly 2 weeks since I placed my order. And for them 2 weeks it’s still been classed as preparing shipment. I’ve email 3 times on updates, with not one reply. This was a birthday gift which now now has past. I’ve asked for a refund, so wish me luck on getting that.
I ordered an enclosure from their UK Website for my new AD5X 3D Printer. The printer came from Amazon without a problem. The enclosure was not available from Amazon, so I went to their website - HUGE MISTAKE. FlashForge do not know how to deliver! I ordered the enclosure kit on 2nd December 2025. After a month, trying to deal with "seel" the insurer for the delivery (seel are totally useless) and still no delivery or refund, I contacted FlashForge directly, they have not responded after more than 10 days and multiple emails. I WILL NEVER BUY from FLASHFORGE again - their support is non-existent, and they take your money and do not deliver - whether or not the printer works fine, I would avoid this company. THIS IS A SCAM COMPANY.
I bought a ad5x and wanted a enclosure. So decided to order on their website instead of amazon. Big mistake there. They take forever to ship when Im only 2 state away and than when it ship they out the wrong address and now it is getting ship back. They said they will send me another one when the old one comes back to them. I aint waiting another 2 week to months for it. There customer service seem like bot only. I should of not have tried to try a new brand. Bambu Lab never once F me over. I guess I ll be sticking to bambu Lab only from now on.
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Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
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