Review Time
Travelled from Ghent to Amsterdam, the drivers asked me for 10Euros cash because according to them I can't have a backpack along with the hand carry and luggage. I asked them to give me a receipt for that they said we dont have a receipt. So, I didn't pay them and put my stuff in the luggage storage they did not stop me or say anything at all. But when I arrived at Amsterdam sloterdijk my handcarry was gone. I asked them my hand carry is missing they just said we dont know shut the door and drove away. The behaviour of drivers was extremely rude. I hope to never ever travel with them again.
I have called few times customer service to confirm correct adres of the bus stop in a city. I needed to know where I needed to pick up my niece. They were unable to confirm if address i have found on their website is the correct one.When my sister was booking ticket it said there will be 1 bus change and it will be around 1 houre wait but few weeks later it turned out there is change in schedule and there will be more bus changes and even 6 hour wait for next bus to arrive.While i was calling from my side german customer service she was texting with polish one. Also there customer service officer did not understood her simple question " if in Dusseldorf bus that her doughter will be travelling will wait until next bus will arrived or het 15 year old doughter will have to wait alone 6 hours for next bus?" What is there not to understand? Or what it takes to confirm arrival address?I would not recommend this company
Took a bus from Paris to Bordeaux. Bus was on time, took regular breaks for food and toilets and we only arrived slightly late due to traffic. Only complaint was the bus was hot but that’s not a major issue. We could track our journey through the app and gave us an ETA. No issues here!
I am incredibly disappointed with my recent experience with FlixBus. On May 20, 2024, I had a ticket for bus 620C from Copenhagen to Malmö. When I got to the bus stop, I asked the driver of bus 620 if it was the right bus. He told me to wait for a few minutes. Later, he rudely informed me that his bus wasn't the correct one and that it wasn't his responsibility to help me further. Because of this, I missed my bus by one minute and had to buy an expensive train ticket to reach my destination.The driver's attitude was dismissive and unprofessional. Even though I showed him my ticket, his incorrect guidance led to a lot of stress and extra costs. When I contacted FlixBus customer service, their response was slow and unhelpful. They offered me a refund, but after deducting a processing fee, it amounted to nothing.FlixBus's response completely ignored my concerns about their employee's behavior and the inconvenience caused. This entire experience has been frustrating and unacceptable. I really hope FlixBus takes this feedback seriously and improves their customer service and employee training to prevent this from happening to others. Until then, I can't recommend FlixBus and will be sharing my experience on social media and exploring my options with a legal advisor.
Incredibly rude driver. We asked nicely because we could not find our bus. We are both hearing impaired women and could not find any sign to help us locate the departing busses. He just made a series of jokes about us apparently not being able to read signs, went back to his bus and left.
flixbus are cheaper than their prices. Do not be fooled by their cheap prices, because you will lose your money, and they will put you in a painful situation. A false last-minute cancellation, or a long false delay intended to prompt you to cancel your reservation. In both cases you will have to pay cancellation fees.In both cases, they sell your seat to someone else at a higher price, and rebook you at later times of their choice. They call this sick trick delay, in order to circumvent European laws.Do not be fooled by them saying full refund for your money, they will have several ways to steal your money, for example you get a full refund on the outbound flight, while you lose on the return flight, because there is no delay yet. But how do you get back from a place where these psychopathic people wouldn't let you go in the first place?They push me to cancel my trip and pay cancellation fees, while their bus left on time; their driver did not let me ride the bus, he said my seat was canceled, and I was rebooted at a bus 120 minutes later, and they refused to confirm if I could travel or not, or the bus would certainly come after 120 minutes. If you want information, I can send you my canceled tickets, and all other information to save you such scams and painful experience.
My parents (60+) booked Flix bus from St. Catherines to NYC which was supposed to leave at 11:30 PM from a stop in the middle of the road at King and Carlisle. First we got an email that bus is delayed by 20 minutes, then the live status on the app stopped working. It was 12:10 when I called the helpline and two customer service reps took my info only to hang up on me without providing the dispatch status of the bus. The third time I called helpline they said that they could not find the status of the bus. Nobody knew where the driver or bus was. All this time I am on the road with my old parents at midnight waiting for the bus that Flix crew does not even know has left for the stop or not. The helpline reps are unempathetic, have no knowledge or basic communication skills.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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