Review Time
Used this service before and didn't have any issues but today has been a long day I'm stressed and anxious. My little girl is special needs and she also has epilepsy . The hear ans tiredness triggers seizures and the heat on this bus bevauae one of the drivers was cold is unreal. He gets paid to be here we have to pay to be here should not be sitting struggling fir 4 hours with a poorly kid. Anyway one of the drivers turned it down no worries 10 mins later was that hot could not touch it cause the other driver was outside waiting on the bus being fixed as it broke down . So went back down and said you have turned it up even hotter now explained to the selfish one my kidd special needs and struggling I'm worried height have a seizure he shrugged his shoulders and said go stand outside 😄 🤣 😂 😆 😄 so again fir a service I paid for but rather than turn heating down in April he wants me and my kid to sit outside. His attitude was crappie tbh and my kid said she wants mega bus next time 😄 🤣 been a long day and really has put me off bevause the man's attitude. Like she a kid
Was travelling from Paris to Amsterdam (Bus: X800). It was not a FlixBus company bus they outsource to another company. The bus was really bad and uncomfortable for 8 hr of journey. There were no Wi-Fi. Seats were really narrow. The bus stopped somewhere close to Belgium border for Dinner. Driver declare a 25 mins break. I was 30 seconds late (urgent toilet situation that I could not avoid). The bus left me in the middle of nowhere in a gas station, and it took all my belongings. My passport, Visa, my luggage! Overnight it made me illegal (in a foreign country without passport and Visa).I called for some help (professional by paying money) in Amsterdam. Book Uber (around 500 Euro) to run behind the bus to get my documents. Nothing works because the Uber and Bus rout did not match. And the Bus did not stop to the right FlixBus stop in amsterdam. All hope gone. Talked to FlixBus customer care. I have talked to at least 5 people. All of them says sorry but can not help. I have raised a lost and found request. For 5 days status says "We found something need to double check of this is of your"! What the hell, its my passport and Visa with my personal data, why can not they identify me immediately! I am illegal in Europe now and no hotel or hostel giving me accommodation. My Visa Expiring soon. I can not go back to my country without passport and Visa.Flixbus has no service that can give me priority or there is no way even to talk to lost and found department. Careful! Worse bus service in Europe! They made my life literally miserable.
Got a sms and an e-mail that my buss was delayed, with a new arrival time, and mentioned to be there 10 min. before the new departure time. Upon arrival it seemed that the bus passed already and the communication was send wrongly. Until today I did not receive a reply yet from the customer service to get my payment back I had to make for an alternative transport.
This company is below any form of legality and morality,AVOID AT ALL COSTS,they ruined my life,dont do the same mistake..I am currently stranded in Antwerp from 17.02.2024,from 23:00 a trip from Amsterdam to London,because I didn't had a passport but I had a national european union ID card which is the legal requirements of entering UK and its stated in terms and conditions in their site that it's ok passport,national ID or visa and yet they refused to let on the bus,refused to allowe me in another bus,I've been phoning the emergency lines and they say they can't do nothing,they stole my luggage while I was beging them to don't leave me there after I payed 149£ a ticket and I had all papers and the drivers start laughing..I have no clothes,no money,no way to get back to London ,they stole everything,sleeping in the parks in the rain,no battery and yet on 18.02.2024 10 am,the emergency line people refuse to connect me to any supervisor and they say it's my fault and they can't do nothing ..Im going to walk to London probably but don't do the same mistake,they will leave to die,what animals..
They've lost my luggage during transport (1100 euros worth of goods)... When contacting support they offered me 200 euros after months of negotiating. After not agreeing with a ridiculously low compensation they ghosted me. Most unprofessional money wolves out there. Take a budget airline or a train instead, or atleast another touring car company.
My first bus from London to Brussels was one hour late. Second bus the driver first lied to us and said we weren’t on the right bus, made racist remarks and then refused to let me and three other passengers on the bus. Costumer support were to no help. I had to book an entire new ticket paying double the price of the first one and missed my connection from Hamburg. We were all left in a city were we didn’t know people close to midnight.While I am used to flixbus service for example a driver forgetting to empty the toilet so had to drive for 5 hours without a bathroom, (so that it wouldn’t flow over), or a drunk driver that had to be asked to leave the bus more than once by border control and fellow passengers this is by far my worst, least safe experience.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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