Review Time
The driver leave us and out luggage is in the bus. So stupid that drive from Tilburg to Den Haag. He told us to wait outside. But when he leave he just close the door without even saying that we will go now. SO STUPID HIM. We run, we shouted. But nothing. Our luggage is gone.
If you care about your safety, then definitely not the company for you. The bus driver I had was wearing over the ear headphones and singing loudly at 4 in the morning while everyone was trying to sleep. His second bus driver kept looking at me weirdly and I woke up at around 5 to them driving very dangerously. Of course when I contacted FlixBus about this (as well as a few other things that they did during the ride) I got a generated response. Very disappointing. Never again.
first of all why i have to give Flix bus even one star , they dont even deserve one star, i booked my trip from Brussels to Amsterdam, i booked two seats for me at front because of my motion sickness, and paid extra money, before one day of my travel i received email from flix bus that they changed my seat , and there was no indication of two seats, i tried to contact flix bus but there is no way to contact them, same happened with me when i told the bus driver and staff , they refuse to listen to me and threaten to call the police, and driver was very rude. i sent message to refund y money they havent replied till now.i will send them a legal notice, if they didnt refund me money and compensation. Flix bus is worst and i will never travel by flix bus again
I had booked a Flixbus bus to go from Slovenia to Rotterdam. At the last minute, I had to board the bus at the following stop compared to the one on my ticket. I was not allowed on the bus because of un-flexible company policies and had to pay for a full extra ticket on the following bus. This bus was late and I lost my connection. I was not eligible for any reimbursement and had to hitchhike from Munich to Rotterdam. The company should revise it’s flexibility and allow passengers also to board at following stops (which, btw, would be a cheaper ticket) if they want to be competitive with trains and other modes of transportation. Very questionable customer service.
About ten days ago I booked a ticket(FlixBus) from Nürnberg to Den Haag. Then suddenly two days before my trip they just sent an email says that the trip has been cancelled without even explaining why! They booked another ticket also without even asking me and discussing the situation! When I went to the bus station on the trip day I literally saw the same first trip! I tried to talk the chauffeur and showed him my QR code but he hasn't even listened to me and started to shout at me aggressively, then he called the FlixBus central to ask them, then they said that I don't have a booked ticket even though I have the confirmation of my ticket! The driver dropped me off on the road with my luggage and I had a video of the bus.Also both of them( the chauffeur and person from FlixBus central) they didn't know German and I couldn't really communicate with them in English. SO THE TRIP WAS NOT CANCELLED, THEY JUST CANCELLED MY TICKET!! The ticket that they booked me was horrible and it was the worst trip that I have ever been with! The chauffeur was very rude and aggressive! Also the first trip(the cancelled one) I booked the Panorama seat and they booked me in the second trip A NORMAL SEAT! It was the worst experience and from now on I would never buy tickets from FlixBus.
When they cancel a trip they don't refund your return ticket. When I contacted them all they said was you need to cancel it yourself. We can do nothing for you. Cancel it yourself means getting half of the value of my trip as a voucher that I need to use with them again. Never using flixbus again!
Appalled with the experience my partner and I had on our bus trip from Amsterdam to Zagreb on September 27th. Firstly, upon arriving at the bus stop at 3.45am., we were uncertain whether we could purchase our tickets directly from the driver or if we should book them online in advance. When we approached the bus driver for clarification, he assured us that we could buy the tickets directly from him.However, once everyone had boarded the bus, the driver attempted to book our tickets but encountered technical difficulties. To add to our inconvenience, he informed us that he had forgotten his invoicing booklet. Consequently, he suggested that we try to book the tickets ourselves. Given that it was now past the scheduled bus departure time, and we were unable to do so, he advised us to book from Rotterdam or The Hague rather than Amsterdam.Following his instructions, my partner booked a ticket from Rotterdam to Zagreb separately, as advised by the driver. However, the driver claimed that it hadn't gone through. He then instructed he to try and book a ticket from the Hague to Zagreb instead but that too was unsuccessful. He then insisted that I should attempt to book the tickets to secure our place on the bus. I proceeded to book two more tickets as instructed from the Hague to Zagreb, which went through successfully. Upon departure, we realized that the initial tickets my partner had booked had indeed been successfully processed, contrary to what the bus driver had told us.This resulted in a double booking for our journey to Zagreb.My partner promptly attempted to cancel the excess tickets and received vouchers in return. However, these vouchers are of little use to us as we are both relocating to Australia and will be unable to use them over the next year. Unfortunately, during the cancellation process, there was no option to request a cash refund and we didn't know that this was possible.Given that these issues were primarily the result of the actions and instructions provided by the bus driver, we kindly request that the money would be refunded for the excess tickets back to my partner's account. However the customer service team said this wasn't possible as it doesn't constitute a double booking (as we booked the tickets separately and so they are not identical).Additionally disturbing, the driver demanded 20 euros for one of our suitcases, alleging it exceeded the 20-kilogram limit. Together my partner and I have two suitcases and two hand luggage pieces (the allowed amount we understood to be included in the ticket price). Despite our request, the driver refused to provide us with an invoice or receipt for the luggage. Even if we exceeded the 20 kg limit of one of the suitcases (which we don't believe we have) the charge of 20 euros contradicts the information on the flixbus website stating that the fee for extra luggage of 20kg is 5 euros.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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