Review Time
Coupon instead of repayment when I advised them on time that I couldn't travel. They didn't return my money but gave me a voucher.When I asked to extend the expire time they said No. I asked refund at this point and they said also no
Bus 813. 18th of November. 12:45 bus to Brussels. My stop was Den Haag. The bus driver asked me for my passport and he became very rude. Passport isn't needed to travel in den haag. I have traveled more than 50 times back and forth with the same company. He was extremely rude!! That's ridiculous. The fact that is cheap doesn't mean we can treated like this
I believe that Flixbus drivers have engaged in criminal activity. I will contact the police about this if these issues cannot be resolved (Flixbus never responded to official complaints about this submitted on 25th November 2023).On 18th of November 2023 I had a ticket from Groningen central station at 17:25 to Amsterdam Sloterdijk at 19:35, and then from Amsterdam Sloterdijk at 20:50 to Munich Central Bus Station at 08:35 on the 19th of November. The bus from Groningen central station was delayed, arriving at Amsterdam Sloterdijk at 21:06, after the second bus had already left. My girlfriend phoned Flixbus (I have Autism Spectrum Disorder, so struggle to make phone calls) who informed me that I could arrange alternative transport and receive compensation for it from Flixbus. I was afraid of being forced to spend the night on Amsterdam's streets. I learned that I could take the bus leaving Amsterdam Sloterdijk at 21:15 on 18th November, arriving in Strasbourg, France at 06:00 on 19th November, and could then take the bus from Strasbourg at 08:20 to Munich Central Bus Station at 13:55.I was wearing a lanyard reading ‘I am Autistic’ during the conversation that followed:The bus drivers of the bus from Amsterdam Sloterdijk were about to leave. I told them that my initial bus had been delayed so that I had missed the intended journey. They checked the cost of tickets online and told me that it would cost €99 for the ticket to Strasbourg. I said that I would pay this and request compensation from Flixbus later due to this being necessary due to delays in Flixbus journeys. They refused to accept payment by card, and said that there would be an ATM machine in Liège, Belgium where I could withdraw cash. They took my passport from me and told me that they would return it to me when I paid them. I was under the implicit threat of needing to spend the night in an unknown city without shelter or transport, and was now afraid about whether I would be able to retrieve my passport.In Liège they stopped the bus at a cash machine and demanded that I withdraw money from it. I can prove with my bank statement that I withdrew €100 at a specific registered cash machine in Liège, Belgium, on 19th of November. Proof of this transaction was included with my (unanswered) complaint to Flixbus.I asked the bus drivers for a receipt when they used my passport to coerce me into giving them this money. They refused, claiming to not have a receipt maker. I asked them how I could have proof of my journey when requesting compensation from Flixbus. They asked me to write down my e-mail address so that they could e-mail me proof. I did so. I was afraid that they would not give me my passport, and so I paid them 100 euros (even though I had already paid for the original ticket). They gave me back my passport. They did not give me back the one euro change. They promised to e-mail me proof of the transaction (they never did).On 23rd of November I telephoned Flixbus to ask how to apply for compensation (as I have said, due to Autism Spectrum Disorder, I struggle to make phone calls, and so this was extremely challenging). They told me that receipts were necessary. I told the person on the phone that the first bus had taken cash and refused to give receipts. The person on the phone informed me that if this was correct, the bus drivers had acted illegally. The person on the phone refused to provide compensation for this behaviour by Flixbus employees (which he described as illegal).If, as the person I spoke to on the telephone call with Flixbus claimed, the drivers’ demanding that they be paid in cash without receipt was illegal, then it is their conduct which is criminal and not mine. This does not change the fact that I am entitled to compensation for my Flixbus costs. I have evidence that I travelled from Groningen to Amsterdam Sloterdijk, that I was in Liège, Belgium to make the coerced payment, and that I travelled from Strasbourg to Munich. In other words, I have evidence to support my claim of having been on the Flixbus from Amsterdam to Strasbourg. If it is indeed the case, as was claimed by the Flixbus employee I spoke with on the phone, that I cannot be compensated for the €100 cost requested by these drivers due to their behaviour at the time being illegal, then I will contact the police regarding their illegal behaviour and to seek compensation for these costs which supposedly cannot otherwise be gained due to Flixbus employees' crimal conduct.I feel taken advantage of by Flixbus employees. I do not know if the Flixbus drivers would have behaved differently if I had not been wearing an ‘I am Autistic’ lanyard. Its role is to facilitate communication and accommodations, not to enable my economic exploitation by those seeking to engage in criminal behaviour.All I want is compensation
They don't even deserve a star. Bus was scheduled to leave at 06:45 but left around 07:30. We were on our way to Antwerp and the drivers can barely communicate where the hell the buses will go. Most of them are anti-social or can barely speak english, nor communicate the destination or time properly, for heaven's sake.One driver kept speaking german, one in polish with no empathy whatsoever. No apologies or notification in advance for the delay leaving all passengers in limbo. The journey was rough, because the driver was inexperienced. The toilet had no water, stinky and can't even flush. Upon arrival in Berchem, the driver barely new what the hell was going on and even checked google maps if the stop was accurate. I will never take flixbus again. The service is so bad, you'll be happy to walk instead of taking their unfriendly service and stinky vehicle. I cancelled my return ticket because I don't want the stress anymore.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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