Review Time
My train got cancelled so Google maps told me to go with the flux bus it was midnight and i just wanted to go home they only accepted cash i couldnt by a ticket online and they left me at the airport with no way home. I used to love the flix bus to travel around Europe but this no more. i was threaded inhumanly because they didn't accept any other way off pay, I'll try to never take flixbus again
Today (17.01.2024, at 17.05 min) I had a trip to Germany, leaving from Utrecht.Before leaving, the bus driver attacked me and refused to let me on the bus.He checked the QR code and started to shout for an ID. I was extremely offended with the situation, and even after other passengers coming to help me, he closed the door of the bus and left.I had to find another solution to go to Germany, waiting 3 hours more and paying 89 euros extras for a train tickets.This isn’t normal, and such driver put the life of passengers in risk. Flixbus must take serious measures about it. Definitely my last time with Flixbus.
I have to say I was very surprised at how pleasant my journey was. I travel from London to Amsterdam/The Hague by air 3 times a month. As I had plenty of time I thought I’d try this service. So cheap and I found it quite comfortable. Service ran on time. Couldn’t fault anything.
Worst experience.... my bus got cancelled last minute Belgium to London paid high amount for hotel. next day I paid for seat 10 A 10 B I didn't get seat which I paid for at last I got seat which is near to toilet which it smell the entire journey for 9 hrs. Driver was not helpful......pls don't travel in Felix bus.....
1 star is too much. Our Flixbus departed from Zurich an hour later than expected and arrived in Milan two hours later, which made us miss our connection to Rome. We had to wait 2 whole hours in the cold at night and pay for new tickets, for a Flixbus that was also late. Customer service is UNEFFICIENTLY DISGUSTING, they don’t want to refund the exact amount we paid for the new tickets as “their service” states we paid less. We even have the bank statement proving exactly how much we paid. people please, spend more money on a flight or train, as saving for a Flixbus is absolutely NOT worth it. Never ever ever again
Cheap tickets but no travel. Absolutely horrible experience with this company and their client service. My bus was supposed to leave at 15:45. We receive a mail saying that the bus is delayed to 16:30, a whole 45 mins later. Ok, its raining, I am going to find some cover and keep checking the tracker. Nothing changes until 16:05 where the tracker says that the bus has now left at 16:01 and is now gone. I try to contact the costumer service which tries to tell me that it is not their fault. They did not expect me to have screenshots of everything that proved my points clearly cause as soon as they realised that I was right they closed the chat. Very professional. Now I had to pay 40€ for a train as there were no more busses today. A clown company I am never trusting again.
Do not expect any help from flxbus personnel, near the the stop, in the bus or from contact center. I arrived 40 minutes in advance, from past experience I have missed a bus that departed early, couldn't find my stop. When I did find it the fluxbus personnel did not know whether my bus was departed or not. once on the bus you do not feel safe,...
The bus on our first trip had a one hour delay and smelled like cigarettes. The bus on our return trip had a 2 hour delay, of which we weren't notified, nor were we presented with alternative solutions. Afterwards, we asked customer service for a refund, which should be a possibility according to the passenger rights on their website, however, they refused. Customer service made up a rule. According to them we should have refused the trip in order to get a refund, even though their own website states otherwise. The chauffeur also drove like a madman, disregarding several laws and as well as all around decency on the road. Please AVOID Flixbus!
Bus arrived exactly on time. Luggage loaded by friendly drivers. Get on board and let it all happen.No hassle with checking in at airport. No miserable security staff. You even get a ticket for a meal on board of the ferry when you cross the channel.Last but not least, our drivers were very, very good indeed. Safe and smooth.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
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