Review Time
I was "lucky" to fly with Air Cairo twice. And I hope there won't be nr.3. Uncomfortable plane that should be used for short flights only. Bad service on board. I ordered meals in advance for me and my dad. I was asked to pay for soft drinks at first, 'cos the rude crew member ment it was not included in our meal order and asked me to complain about it to the company. One hour later I was told, that we can get soft drinks for free, 'cos they include in our order anyway. There was impossible to get coffee or tea, 'cos they simply didn't have it this time. Nobody comes to assist you, when press assistant button (I observed this happening for passengers several times).
We have been writing since last 15 days regarding our cancellationIt would be really nice and professional from you end if we get a proper reply with refund of our amountWe are International Passengers from India and there was No fault of ours as Air Cairo cancelled its tickets a day before and put it after two weeksWe had immediately contacted your Air Cairo office in Cairo Airport and they assured us of a proper refund We had suffered a lot both mentally and financially because of this sudden last minute change by Air Cairo and the least we expect is a proper closure by refunding our due amount as spoken with your Staff.We have applied on portal as well and have still not got a single penny in return despite no fault of ours and we have been following up since last 15 days on this issueAwaiting reply and refund on same
plane had tech issues - it happens. delayed for 8 hours.the issue was the managers hid away, refused to assist passengers with connecting flights. I even had a manager say it wasnt there problem. So what were we meant to do? get stuck in Egypt?I required documentations from Air Cairo for travel insurance documents - one manager said no, the other said they will provide but hid away and finally i got a third manager provide something.We were not provided any information during those 8 hours.
Air Cairo:Provides excellent service on board. The flight continued without incident, and every plane arrived on time and worked well. In addition, Air Cairo offers a warm welcome, although there are no meals, but the important thing is not to be late.Far superior to a number of similar European companies.Excellent meeting with Air Cairo.Excellent flying experience with Air Cairo Airlines. Cairo Airport easily transports passengers in both directions. Great flight attendants, really took care of me and my boyfriend.
Please don't read these comments of snowflakes. I had to take strong medications after reading these reviews and was really scared. We flew from Hurghada to Cologne and everything was very good. The airplane was clean and ok, the staff was friendly as well. Also, the sandwiches and water were included. Please remember that this is low-fare airline, so if you are "Karen" please choose expensive airlines and stop scaring people.
| Flight from Cairo to Hurghada was cancelled and they sent me an email at 10:00 pm, 8 hours before the flight time and what I didn’t realize that they also changed the airline to Egyptair. So it’s not the same terminal in Cairo, Terminal 3 instead of terminal which is 18 minutes by car. So I didn’t catch the flight and had to buy a new one way ticket for a flight after 3.5 hour! So after checking in to Hurghada airport for the return flight & everything was fine until the flight is delayed for 19:00 instead of 17:30 and my original booking was for 14:00 but they sent me an email 4 days ago that this flight is cancelled &. They chose to give me the sm 63 flight at 17:30.!! But departure time actually at 21:00 so we were in the airport from 3:00 p.m. until 9;00 p.m ! And they didn’t even apologise about the delay!!!! Conclusion: If you have any work on the day of the flight with this airline company be sure that you will not reach on time. Or maybe you will not reach the same day
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia
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