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I will forever regret not treating the bad reviews seriously before traveling with Air Cairo. Their flight from Hurghada to Prague turned out to be by far the worst traveling experience of my life.First problems arose when we were notified in Hurghada that our flight was delayed by five hours. I discovered on flightradar24.com that the reason for the delay was the plane having been diverted to Skopje on a flight from Hurghada to Belgrade earlier that day. This was our first warning sign, foreshadowing what was to come next.When we finally took off and headed to Prague, the captain announced that our flight was diverted to Leipzig, Germany due to "bad weather" in Prague. The crew also told us that no planes were allowed to land in Prague for this reason whatsoever. When we confronted them with the fact that we were the only plane being diverted, they suddenly changed their story and claimed that our aircraft was not suitable for landing in low visibility. When we proved this to be a lie as well, they changed their story once more and told us that the pilots were inexperienced and therefore not trained for landing in foggy weather. What the real reason for the diversion was and how their side of the story would have developed had we pushed on them further, I have no idea.When we were finally allowed to leave the aircraft in Leipzig, we received no information about future plans whatsoever and the crew simply went to bed. The staff at Leipzig Airport were unable to help us either since the only people who knew at least something about our situation were asleep. At least that is what they said. Furthermore, they denied us access to our check-in luggage in spite of some passengers being in urgent need of their medication. On the plus side, Leipzig Airport provided us with beds and blankets to survive the night, for which we were thankful. Air Cairo, on the other hand, did nothing.The following morning was a disaster as well. A substitute flight from Leipzig to Prague was scheduled first for 5:30am, then for 11:00am. However, we still had no specific information as the airport staff was unable to reach the crew and the management of Air Cairo refused to communicate with us. The airport staff claimed that the only thing for which we were waiting was the crew, who were asleep at the hotel. Yet when the management of Air Cairo finally started answering our questions, they told us that the crew were already waiting at the hotel in their uniforms, not knowing themselves why they were not able to fly. What was the reason for the waiting, then? Were we waiting for the fog in Prague to disappear? We had no idea because no one bothered to tell us. After many hours of stressful waiting, during which we were again given misinformation multiple times and several passengers burst into tears, the crew finally arrived with no further explanation at 12:45pm and we took off at 1:30pm.To sum up, our landing in Prague was delayed by 20 hours. There are, however, two aspects of our situation that are most annoying. Firstly, it was argued that our issues were caused by fog. Yet we were the only plane on that day which had this problem and dozens of other aircraft were perfectly capable of taking off and landing in Prague. The problem was therefore clearly on the side of the airline and their pilots. And secondly, what I consider even more disgraceful was the arrogance with which the airline treated us and all their deception, lies and lack of communication. There is a difference between waiting for 20 hours knowing what to expect and being constantly told something which would prove to be a lie minutes later.So if you intend to travel to or from Egypt, please consider some other options. Air Cairo is a gang of irresponsible deceptive amateurs, who are a disgrace to both Egypt and aviation.
Worst air company I flight ever.Obsolete and dirty aircraft. But what annoys me most is their lack of response (more than 1 month after) to the PIR filed in their formal web page for the total destrution of my luggage during the handling process.
Rude flight attendants,forcing passengers to change seats,always having delays as a result of old aircrafts that are always broken,my luggage was lost 3 months ago,no compensation. Cabin reeks of cigarettes and weed! Smoke coming from the cockpit! How to trust people like that for our lives!?
WORST AIRLINE COMPANY EVER! The plane is always broken and they take around 3 hours to fix the plane right before your departure. As a result of that there is always a delay when you flight with Air Cairo. They let you stay in a cold departurehall at the airport without anything to eat or drink. They do not keep you updated or let you know anything during the wait. Also the plane looks very cheap and feels not safe. Dont recommend you to fly with Air Cairo!!!!!!!!
Requested a refund 8 weeks ago and still not had this returned, I keep emailing and asking for a number to call but they just keep emailing to say they have passed to the financial department and then hearing nothing from them. They refuse to give me a number to contact them and are refusing to refund my money.
Flight from Hurghada to Prague delayed more than 4 hours. No refreshments, no communication to passangers, nothing, completely nothing has been offered at the airport. DO NOT FLY with AirCairo as their behaviour is nothin but arrogant
Bad service and unpleasant stewardessFriday 19. jan. 2018 - SM775 – Hurghada (Egypt) – Billund (Denmark) - 5,5 hours flight.Planed takeoff 01. PM - actual takeoff 02. PMBecause of 1 hour delay in takeoff, and delay of liquid- and food service, there was much bustle among passengers. Food and soft drinks we served one time at 4. PM - no drinks were served before or after this meal.Another example of the cabin staffs neglect of their duties: First a stewardess and thereafter, a steward occupied the right side of the back seats, because they should sleep; and this stewardess was unpleasant and demanded that seats in front should be in an upright position and the window in the opposite left site should be shut down. The staffs sleeping took place BEFORE the meal was served! As a paying passenger, I expected that the cabin staff would have served water/soft drinks and started to preparer the food, when the “fasten seatbelts” sign was switched off. If they had given this service in proper time, passengers and cabin staff would have had a pleasant flight. I also expect to have water/soft drinks served, at least every second hour on a 5,5 hours long flight.Sv.-E. Heiselberg, Medical Doctor
We have been traveling with Cairo Air from Copenhagen to Sharm el Sheik and back.On our return flight, where we had a two hour delay, our Samsonite suitcase was damaged with a big gash and it was spoiled. I have been in contact with the company in order to get a compensation. Each time I send an e-mail, I had to resend before I got an answer, and then they demanded documentation, which I had send before.So now after 4 weeks with e-mails to Cairo Air, I must accept that they are a cheap airline that does not live up to their obligations and quality standards for handling of the passenger’s luggage.So, this was my first and LAST flight with Cairo Air.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia
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