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We had flight at 1.30 at night from sharm el sheikh to istanbul. Then they take the flight at 6 in the morning without giving us any food or arrange hotel.And the manager doesnt even care and doesnt even come and talk to you. The flight are dirty and all the people are so rude. No one take responsibility.
The worst airline ever—not only do they lose luggage or who knows what else, but after six months, they offer compensation of just 10,000 EGP for a 23 kg suitcase coming from Europe. If I had bought clothes from the Friday market, not even branded items, it would have cost more than that. And let’s not even talk about their lack of manners.#AirCairo#ايركايرو#CAUTION #Beware#IATAInternational Air Transport Association (IATA)
Subject: Lost Baggage Claim - Flight MS 758 on April 17, 2024 Dear Sir/Madam, I am writing to bring to your attention the distressing incident surrounding the loss of my baggage during my recent trip from Schiphol Amsterdam to El Cairo airport on April 17, 2024, via Flight MS 758 with Egypt Air. Regrettably, my experience at Terminal 3 of the airport was marred by unprofessional conduct and disregard for customer service. Upon arrival at Terminal 3, I adhered to the security procedures by placing my hand luggage on the control belt and presenting my passport for verification. However, upon completing the security check, I found that my checked baggage was missing. Despite my earnest attempts to seek assistance from the security agents and airport staff, I was met with indifference. Shockingly, I was subjected to verbal insults and ultimately forced to leave the premises when I persisted in seeking clarification regarding the whereabouts of my baggage. This treatment was not only disrespectful but also added to the distress and inconvenience of the situation Furthermore, I must bring to your attention that I was tricked twice by an officer at the last security checkpoint. This deception provided them with the opportunity to divert my attention, allowing for the theft of my carry-on baggage. Subsequent efforts to communicate with the airport via phone on the following day and in-person visitation on Saturday proved futile in resolving the issue. Only after resorting to messenger communication was I directed to contact your department via email with hopes of recovering my lost belongings. Enclosed with this correspondence, you will find all relevant information concerning my flight and a detailed description of the missing baggage, accompanied by photographic evidence. Given the circumstances, I urge you to utilize the airport's camera security surveillance, which to my knowledge is available, to trace or review footage to ascertain what actually happened to my luggage. Such investigation may provide crucial insight into the events leading to its disappearance and aid in its recovery. As per the Montreal Treaty, I hold the airport accountable for the incurred loss of my baggage. Below is a comprehensive inventory of the items contained within the lost baggage: Luggage disappeared between 9 and 10 pm, in terminal 3. Brand Samsonite, Textile, Color black, Measurements: 55 x 40 x 23, with 3 pockets on the front and 3 zippers, 4 wheels, with a red ribbon on handles. Containing: 4 pairs of socks, 4 pairs of underwear, pajama, Oral B Electric toothbrush, toothpaste, Alk deodorant, soap, 4 t-shirs, 2 shorts, black sandals, perfume, clothing bags, toiletry bag.Thank you for your prompt attention to this urgent matter. It deeply concerns me that such incidents might suggest that theft is becoming a daily occurrence among the security officers. I eagerly await your response and resolution. Please do not hesitate to contact me should you require any further information or clarification. Yours faithfully, David Jose WienkP.D I have photos of those who took my son's luggage. You see clearly that they were in combination.
They have a bug in the system: It shows my "Pet in the cabin" service as paid. The money were blocked on my card but it was released a week later. It is still showing as paid but I believe that when I come to the airport, my pet will be denied. I tried reaching them via e-mail res.rm(at)aircairo.com but they don't reply. There seems to be no way to resolve the situation. I'm not using the phone as it would cost more than the ticket.
They changed the flight departure time during the Eid holiday and claim they informed the tourist agency with the change but they didn’t make sure the agency knew of this change given that we’re on Eid vacation!!!!!!!!Bottom line is , now I’m at the airport and have seen my flight take off after having the captain refused to take me on board even though the plane hadn’t have moved yet…..Just careless and don’t take matters or people seriously!
Bad experience, check-in has to be done 2 hours before, 2 hours waiting at the airport, flights are normally delayed, it is not normal that in 2024 you cannot check in online and arrive 20 minutes early, I don't recommend it but if you go to Egypt on a flight you will have to use this company
Flight to Milan from Cairo delayed for over 2 hours, no communication, no one knows nothing. At check in, the staff gave me departure card in Arabic though I handed her 4 British passports. This area of check in has no aircon. Boarding card says gate 1, display says gate 2 and boarding took place from gate 8. Again, no staff was seen. Still waiting, no idea when we will board the flight. I wish I could give a 0 star.
Our experience with air cairo was vey unpleasant. It started bij the check in. The check in lady was unfriendly and didn't treat us right. We paid for places with extra legroom but didn't get it. In the airplane we show our paper with reservation, one stewardess want to help us. But another one reacted very angry. They were very unfriendly to eachother. We didn't get the places were we paid for and someone else get the places . In the 35 years we fly we never had such a bad experience.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia
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