Review Time
I am astonished Foxtel is still in business. Appalling outdated rubbish, old or D rated movies, massive commercials on every channel, and the most incompetent moronic 'support' people on their online chat service. Simple English explanations seem to defeat these idiots - words of one syllable needed. Ghastly experiences, the simplest issue turns into major agony with these cretins reading off scripts which don't match the issue. Seriously terrible.
I am astonished Foxtel is still in business. Appalling outdated rubbish, old or D rated movies, massive commercials on every channel, and the most incompetent moronic 'support' people on their online chat service. Simple English explanations seem to defeat these idiots - words of one syllable needed. Ghastly experiences, the simplest issue turns into major agony with these cretins reading off scripts which don't match the issue. Seriously terrible.
Terrible customer service. Have a contract in my email not to expire until next year. Recieved recent bill with increased pricing, told today they can't honour old contract and couldn't do better pricing to match existing deal. Lost customer today, just over their crap.
talking to their support team is like scraping your brain with sand paper.The will run you around in circles and their support team seems to have severe amnesia even when everything is written in the chat beforehand
I have spent half an hour this afternoon trying to cancelling my foxtel....why did it take so long...I just wanted to cancel, but the ladies tried really hard to talk me out of it - why don't they just listen to the customer - really frustrating. Please think about this.... I managed to cancel it in the end.....
CANCELLED MY FOXTEL. THE GUY I DEALT WITH SAID MY ACCOUNT WAS UP TO DATE & NO MONEY WAS OWING.TODAY, I GET A LETTER FROM A DEBT COLLECTOR TODAY SAYING I OWE FOXTEL.I CALLED FOXTEL BUT AS MY ACCOUNT IS CLOSED THEY WEREN'T ABLE TO ASSIST ME.BULLSHIT.
Got offered the opportunity to upgrade from iQ3 to the latest box, and guess what?? Free to air channels can now only be viewed by logging into the apps, and free to air programs can no longer be recorded if they are showing when you are asleep or at work, and if they are not streamed by the app, you will miss them. How strange that service delivery is reduced but my monthly premium is unchanged. So I am paying the same, for less service. Way to go, Foxtel, what a rort.
The absolute worst website and customer service. Whenever i try to log in i get a "bad access" page. Its been going on for years. They are not contactable by email and their "live chat" takes you back to the login page to get the error page again. Honestly, how this company makes money is beyond me. Its the worst customer service and least user friendly platform on the market. Venting here because i can't even send feedback to their website because it doesn't work!
How a massive technological company like Foxtel can mess us an app so badly is beyond me. Every single time I switch my tv off and on again, the app freezes and requires me to exit the app and have to put in login and password again !! So frustrating I decided to cancel my account ! If you can’t spent a bit of money to make the app user friendly for your customers you won’t have any customers left soon.
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