Review Time
How on earth could this be such an expensive service? For all that money, to be riddled with ads.... ads that don't even play through, you have to manually click back from "learn more" each time. The movie/series selection is poor, I seem to be constantly pressing "reload" to refresh. Completely useless. Keep away from it.
I rang to discuss renewing my contract and wasn't really happy with what the Customer Service Representative offered me.I am a Platinum Customer and have been with the company for 21years.When I complained the CSR put me through to Lori in Brisbane.In no time flat, Lori had made me an offer that I was more than happy with.Many thanks to Lori for a job well done.
I only pay for Foxtel for my grandfather who only wants it becauseA) He's already memorised the channels and doesn't want to memorise different ones.B) He likes the movie channels and the news.I changed my billing date and they charged me $20 for the added week. That's $20 on top of the $77 I already have to pay for their most basic package so $97 down the drain and if I hadn't paid on time I would've been billed a penalty or had it turned off. Their online live chat is also a joke and speaking with actual workers isn't much better.They keep jacking up the price even though my basic package has stayed the same, they're a rip off.
They have charged me for using a free trial! I cancelled the trial after a couple of days because the selection wasn’t amazing. Today (a month after I cancelled) they have taken the full amount out of my account. I contacted customer service and they said it’s because I already had a trial. I had never had a trial for Foxtel in the past. I asked them to provide me with the date I had already had a trial but they said they were not able to. They are absolutely liars and rip offs!
Just received an email from Foxtel informing me of a price increase wef 1/3/25. I decided to cancel my subscription but the system would not allow me to log on to my account. I tried to use the chat facility but this was not responding.
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