Review Time
Sent a letter to Foxtel Customer Resolution Team in Melbourne, express post, 2 weeks ago. No Response. When you outsource technical support overseas, you might want to ensure your paying customers are being provided Reasonable & Adequate Service.
Oh foxtel are to worried about the stackholders and not the people who keep them going.it is just after 12am and said that they have charged me before i cancelled until the the 23 and as soon as 12 o’clock comes see you later, pppfffftttt what a joke . I will be telling people to do research on other apps. Been with them for over ten years and are happy to let a long team member go and not look after them ?? But look after someone who is just signing up?? Will change you plan after going on a contract for 12 months and change you with no compensation for paying for two months at a high rate… what a joke. Also repeats for so long better off watching free to air tv, you will catch up anyway and all the apps that are out there today don’t need foxtel….. rip off and don’t look after long term members….. would of left a zero review but the option isn’t there, don’t get it do your research people
Last 12 months have had ongoing issues with our IQ4 box, and support are hopeless. Can't speak to an actual person. Go to support page and do everything that's asked. Still not resolved. Live Chat is half robotic answered as well. And then when you finally get an operator on chat, it's as if they don't care and easily try to fob you off. Terrible service and reviewing other streaming services.
Sick to death of Foxtel stopping me viewing shows just to ask if I’m still watching. NOne of your business you useless dogs. I pay for a service and you should just deliver. The amount of times I’ve missed a KO in boxing etc cause of this. Pisses me right off. Save your money. Annoying repetitive pieces of crap!!
If I could give no stars I would do that on the service I have received on a new broadband & IQ connection.1. IQ box not delivered, I chased up, incorrect label by them2. Modem returned to sender, I chased up, incorrect label again3. Modem resent to address, not delivered had to go to PO to collect4. Starting setting up modem 3 days ago & no internet connection. 5. During this time given a Case Manager who never calls only emails6. Have made numerous daily 1hr calls & get run around & say I need case manager (who never calls)7. Still waiting to connect so have no internet, no Foxtel & minimal stations on tv but worst of all unable to work from home. 8. Received an email just now saying sorry to see you disconnecting we will be sending a final account shortly, back on the phone to Foxtel who again refers me to the case manager. 9. FOXTEL your service (or lack of) is totally unacceptable.
I have never experienced such poor customer service as I have with Foxtel internet. I’ve had to call them three times, only to be hung up on after explaining my issue and placed on hold indefinitely until the calls dropped. The lack of professionalism is astounding.It gets worse when following up on technician visits. After being told a technician would come to resolve the issue between 8am and 5pm. I found out later that they marked it “resolved” without any visit. This is unacceptable—especially when I took a day off work to wait for them.Adding to the frustration, if the account holder is overseas and unable to receive a verification code on their phone, Foxtel has no alternative way of verifying nominated users on the account. This makes it impossible to manage the account or resolve any issues if you don’t have access to the registered mobile.Even with a case manager assigned, there is no direct way to contact them. Even if you call technical support, they can’t transfer me to the case manager, making it pointless.On top of all that, agents don’t bother reading the notes or understanding the issue. They seem to follow a script, regardless of what the actual problem is, leaving me repeatedly explaining myself with no real solution offered.Overall, Foxtel’s customer service is shockingly inefficient and makes handling any issue a nightmare. I expected better support for such a basic service.
FOXTEL ARE ABSOLUTE THIEVES! It’s now, 3 months after requesting a refund STILL HAVE NOT RECEIVED ANYTHING!!! HOW MANY TIMES DO YOU HAVE TO ASK SOMEONE TO RETURN SOMETHING THAT DOESNT BELONG TO THEM!? After 3 months I consider them thieves . I wouldn’t give them a star, if I didn’t have to. JUST DONT DO IT! Dont’t waste your time or money. Their viewing content is outdated and boring. If a company can’t pay a bill it’s either they’re going broke or they just take, like a thief. I was told I would be paid by CHEQUE!! (If I ever get one! ) (Who uses cheques thdays when you pay them via the internet and you’re hard pressed to find a bank branch). FUXTEL IS AS OUTDATED AS THEIR VIEWING CONTENT! Pathetic. There’s so many better options out there. Foxtel is definitely NOT ONE OF THEM. The CEO must be a real douche bag to treat customers the way they do.
How are they allowed to do this. I spent 30 mins on phone to cancel service. First of all the lady sounded she was in a foreign country. There was so much background noise. She kept silencing the call. When she wanted to talk to me about keeping the service for reduced fee, there was no interruptions or noise! In the end receiving a code for return of FOXTEL equipment was like drawing teeth.
I am contacting the TIO [Telecommunication Industry Ombudsman] tomorrow to make an official complaint. I suggest everyone else who has commented below and has had similar experiences with Foxtel do the same.Lying Customer Service of the worst kind!!!!!I rang and cancelled my subscription with Foxtel after 12 years membership. I was told that the cancellation was all done but I would have service (which I had already paid for) up until the 28th of this month (October) when all services would be cancelled. Instead they have continued to bill me through direct debit at the end of the month even though I was assured the service had been cancelled and I received a sms today giving me details of how to return the box - as my service had been cancelled. I will now have to try and follow up with this deceitful organisation by phone as I can't log-in to my online account because (I can only assume) it has been closed. I am so sick and tired of dealing with deceitful corporations such as Foxtel.I am contacting the TIO [Telecommunication Industry Ombudsman] tomorrow to make an official complaint. I suggest everyone else who has commented below and has had similar experiences with Foxtel do the same.
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