Review Time
Shocking service. I let it keep rolling even after the kids were grown. No compensation for long periods of not working, which was frequent. Impossible customer service. When I moved out to rent my home they messed me around as much as they always had. Excess charges to put it on hold and a circus sideshow to finally close it for good. Told me I had to make a time for a technician to disconnect. When I rang back to make a time told me that option was no longer available. I have to disconnect and send it back myself. Never again. I look forward to observing them circling down the drain.
DO NOT USE this carrier as a broadband provider. my service has been out for over two weeks and they are no closer to resolving the issue. You cannot get assistance and they refuse to help. Absolutely not worth the stress, and they can't manage a basic fault. STAY AWAY!
A joke, if something goes wrong don't call for help, 3 very long calls with different people, they just don't help & are patronising & don't care & blame all faults on internetconnections, so frustrated it's ridiculous, one of the very worst greedy companies, I am completely done with Foxtel & they certainly do not deserve 1 star
I’m extremely disappointed with the cancellation process at Foxtel. Customers are forced to call and navigate a deliberately difficult process just to cancel a subscription, something that should be simple and accessible online. It’s clear this setup exists to pressure people into staying, offering discounts or alternate plans in a last-ditch attempt to retain customers.When I asked how long the cancellation would take, the representative told me she had “no idea, could be five minutes, ten minutes, who knows.” I explained that I simply needed to cancel in the most efficient way possible, as I had a newborn in my arms and a toddler needing my attention. In response, she abruptly put me on hold for five minutes without explanation or warning.This behaviour was unprofessional, inconsiderate, and unacceptable. Paying customers should not be subjected to such a dismissive and frankly bitchy experience. The fact that Foxtel enables this conduct reflects very poorly on the company as a whole.I will never recommend or use Foxtel again purely based on this experience. The cancellation process should be customer-friendly, transparent, and available online without requiring a phone call. Forcing people into uncomfortable conversations as a sales tactic is manipulative and outdated.
Why have you LOT ADDED ADVERTISING when we already pay for the privilege to watch a movie add free and what we already pay for. The reason I got Fox was to get away from all those pesky, moronic, asinine, imbecile ads and what have you lot done - you ADDED them. I am present watching The Librarian movie andALREADY I HAVE BEEN BOMBARDED WITH 3 SETS OF ADS IN JUST 30 MINUTES. How money hungry can you people be!!!!
If I could I'd give foxtel 0 stars.They keep removing channels I've watched for 25 years & either made them streaming only through an app you have to pay for or completely removed it like All the music channels. They only care about making profits not customers..The price doesn't reduce!I can still anything on watchseries.pe for free but I still need foxtel to tape everything. Profits over customers There were tonnes of amazing music channels to suit any genre and now there's nothing to choose from. It's a total disgrace!I'm paying for less and less. No wonder people are leaving in droves!Look at their score out of 5. It won't be long before it's 0. It's so unfortunate foxtel don't care about any complaints.I also had major trouble with MAX then an employee from Foxtel rang & I wish I'd never answered the call!Without my consent. While I was watching my favourite shows he reset my foxtel box!I was beside myself! I begged him to stop it! He said it's too late.I have Multiple Sclerosis and tv is my life.I had to wait 12hrs for it to reconnect!I was crying. I was so distraught!He was from the Phillipines.From now on if I have to ring foxtel I'll ask to be put through to Australia. Shocking and appealing customer service!!I wrote a huge complaint on the link I was speaking to the operator on and a different representative tang me. She apologised and gave me a $30 credit & said I had to ring Telstra billing to get a further credit.I couldn't be bothered waiting on hold for 55 mins so I let it go.When I got my bill I was $25 in credit.. huhSomehow my whole foxtel bill of $76 was paid & I'm $25 in credit.Small victories!Still I went through extreme upset & turmoil for no reason! I should be credited for a whole year.No wonder people are leaving in droves! They're just removing channels regularly 😢 So upsetting 😡
Foxtel never cease to amazing me with their terrible service. Randomly raised their price on me with no notification asides from an email that said “your package may be changing” without any details on in the email about what that change actually was. Then they raised my package by $20 in the next bill. They did this to me last year and over three months they raised my package from $44 to $94 and I didn’t notice it until I looked at a bill. Terrible dishonest company.
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