Review Time
If you could give zero stars I would, the worst organisation, cancelled after speaking to a foreign call centre who tried to convince me that I still should pay $140 a month for satellite after having to unplug the satellite and use Ethernet which is comparable with Foxtel now as the satellite was not working and a tech could not fix for at least 3 months - Foxtel now another complete rip off a product
Thievery behaviour... they steal money form your bank account then can't deliver a service, not one channel on demand can buffer more than 5 seconds...I'm on a 250/100 connection and support can't deal with why. Low and behold live TV is OK...they're that inept I bet they have a PC in an office somewhere spinning up a HDD for thousands of customers... Only reason why
The “ Entertainment” product has unidentifiable stations that are Apps - like 7+ and Gem - if you click on these you find it requires an app and then you get locked into a blank screen with no return. You then have to reboot the box to get Foxtel back up.I don’t know who’s running the show at Foxtel but if I had wanted to download a group of channel apps I wouldn’t need Foxtel.Product is low quality in Entertainment .Foxtel is not what it use to be at all.
Recently had to cancel my account after nearly 3 years as I had lost my job. It took me 20minutes & speaking to 3 people tom finally do this! they did not want to lose their monthly fee right or wrong! So my account will be closed in two weeks. In the mean time Ive recently tried watching the walking dead series as Ive done so for free over the last 4 or 5months & had gotten up to season 6 EP 6. Guess what? I no longer can view it for free, & they have made it a rental on top of my current monthly fee... Ive noticed they have also done the same thing to other series & movies I have watched for free previously, & they have now made them RENTALS for more revenue on top of their current monthly fee!! Talk about corrupt & LOW HANDED!. For that I can guarantee, I WILL NOT BE BACK!! SO long foxtel you reap what you sow through pure GREED & making it so very very difficult to cancel an account!
I would not even give these grubs a star all they want is you damm bloody money they overpriced there crap wifi don't do the same mistake as me and go with a normal provider like phone company all these bloody fkets want is YOUR MONEY THEY DO NOT CARE STAY AWAY FROM THESE GRUBS THEY ARE INDIAN SCAMMERS I WARNED YOU!
Foxtel rubbish service - Look elsewhereBeen with Foxtel for 13years. Went on holiday for 5 weeks came back to find my subscription limited. I hadn't paid my bill for 1 MONTH. 13 Years never a late payment. Only month I missed. Loyalty doesn't matter anymore. Money matters. Your just another sucker payer ro Foxtel that's all.
One star is generous and if there were a choice it would be less, which is sad for a company that used to offer significantly more until the big streaming players came to town. ‘Customer service’ is an interesting description. We suddenly lost all HD channels a week ago, we gave it a couple of days as we’re on satellite and sometimes external elements play a part, which whilst we knew was unlikely, we gave it time anyway. After going through some simple troubleshooting to no avail, we contacted ‘customer support’ which was completely useless- they tried to tell me because we had changed our internet package it was causing the HD channels to disappear….we don’t have broadband with Foxtel, never have, and haven’t touched our internet package, other streaming services are working as normal- our Foxtel box currently doesn’t run through internet, so that ‘explanation’ seemed strange, along with being told the weather was affecting the connection- but when you’re bunkered down in a ‘customer service’ office in the Phillipines you would have trouble being across the recent weather in another country…I was then told a new box would fix everything, which I’m not convinced of, or I can pay $200 for a technician to come out…I also stated as I don’t have HD channels currently and am paying for them as part of my package, I will be requesting a reduction of my monthly bill until HD channels are restored, to which I was told they wouldn’t be reducing the bill as I’d not contacted them straight away. When I asked for a better explanation of why the HD channels have disappeared (outside of the internet connection and weather) I was sent information on the Foxtel Rewards program and how to claim loyalty points!! There are no words.It simply cannot be referred to as ‘customer service’ as there’s none of that on display. Offshore call centres are a huge part of the problem across industry, however there is a slight improvement when they are trained properly, and it’s very clear Foxtel have dropped the ball without any care for their remaining customers. No wonder Rupert is tapping out. Deck chairs, violins , Titanic.
I have had a full Foxtel subscription for the past 11 years. I should have cancelled it years ago but I was lax about it, in no small part because they make it such a pain to cancel. If you need a sign that a company like this is unscrupulous, take a look at how difficult they make it to cancel your subscription. You have to call them. Why? So that they can waste more of your time trying to get you to stay. A company that beleives in its product and/or service has no need to make it difficult for customers to cancel their subscription. It’s indicative of their corporate culture and business approach. I am an absolute idiot for not cancelling my subscription a long time ago. Tomorrow is the day, even if they keep me on the line for hours. One last bit of pain to rid myself of the affliction.
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