foxtel.com.au

1.2
1.2 Based on 200 reviews

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1.2

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5

200 Reviews

5 Star
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4 Star
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3 Star
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2 Star
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1 Star
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Lorena M.
Incessant advertising of Sky news

Incessant advertising of Sky news. Blatant misinformation and hateful propaganda. Everything you would expect from Rupert Murdoch.

1
Date of experience: Sep 05, 2023
__Lulu__45
Why did Foxtel remove my sports package…

Why did Foxtel remove my sports package after 20 years and it is paid up 5 weeks of utter chaos and now they cancel it for no reason when no one is at Foxtel to reinstate it after there mistake

1
Date of experience: Sep 03, 2023
Mariah Wilson
These customer reps are a headache

These customer reps are a headache. They rather go around the bush than being straightforward.

1
Date of experience: Sep 01, 2023
santidrgamer13
The streaming service is JUNK!

The Foxtel streaming service is the biggest piece of technology JUNK ever created. I cannot switch the TV on with out an error message and having to reboot the TV…it is never easy and straight forward. I cannot sit and watch a show without and error message or having to reboot the TV 1000 times. Their technical support is dreadful just like their streaming service.

1
Date of experience: Aug 25, 2023
Perry
Disappointed ..thanks for lack of customer care

20 years and I decided that with all the streaming services around I don't need Foxtel anymore. I was offered all types of deals to stay with them and even reduced my package to $35 a month with 6 free movies and I could gift this package if I didn't want it, but in seems no one in my family wanted it either for the same reason. I notified them before my renewal period and several times over the phone ( they must have these recordings) that I don't want to renewal in August and even returned the box and yet they still charged me another month at $42.00 on the 16th August. they go all out not to get you to cancel.Now I'm disgusted with Foxtel customer service and support and is this how you treat a platinum customer is so disappointing. Now I'm telling everyone I know they don't need it as Binge is cheaper if they don't want the sports part of the foxtel package

1
Date of experience: Aug 24, 2023
Doug
I was hospitalised for emergency…

I was hospitalised for emergency surgery and had full intentions of cancelling during the trial period but ended up unable to do so in hospital for 5 days. I reached out to foxtel and explained the situation and they refused to do anything about it and refund me. The movie selection is very poor for the price you pay and it's disappointing that they wouldn't consider my circumstances. There are much better streaming services out there that are a quarter of the price and that are much more understanding and flexible with refunds and billing. I won't ever sign up for Foxtel again and will be sure to warn others not to also.

1
Date of experience: Aug 12, 2023
Marissa Taylor
Foxtel is getting very stingy at…

Foxtel is getting very stingy at putting new movies on at the first of every month.. also a lot of the rentals are very old movies which you can get on other cable sights for free! Every month I use to look forward to the new movies that came on but now they are poorly selected and very few! I'm a horror fan and there are hardly any new movies in the last few months! The only reason we keep it going is because my husband likes his sports!

2
Date of experience: Aug 05, 2023
Christine Hughes
5 weeks trying to resolve a problem…

5 weeks trying to resolve a problem with one of 3 iq boxes we have. Non English speaking agents makes it a nightmare in communication when trying to follow directions sounding like gibberish. I have had new cables posted out a replacement iq box posted out and hours talking to people that just want to try to fault find by phone. They are now posting a 2nd iq box

1
Date of experience: Aug 01, 2023
Alice Howard
Same shows from 15 years ago

They have now put the prices of packages up $7 in total and we are watching the same thing from 15 years ago! And as of August 1st they have taken mtv and nick jr off. Highly disappointing and 100% not worth the money.

1
Date of experience: Aug 01, 2023
Braden
How dare you take people's money and not provide a service they have payed for.who do you think you

Thanks for ripping people off once again.do you think people don't want to listen to 60s,70s,90s and 2000s music?the new 80s channel is a far cry from max and MTV classics.i will be unsubscribing from foxtel.the music channel is the only reason I had had it in the first place.where are people supposed to watch classic music videos now?the 80s channel isn't playing hits at all anyway.give back the music people want?

1
Date of experience: Aug 01, 2023

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