Review Time
Twice I've bought from this company and both times have been highly delighted. I've sent them to my brother on his last 2 birthdays and he and his wife have been able to make some very precious memories. I can tell you that on both occasions they were well received and the cost was excellent. One very happy customer.
I bought this Smartbox as a Birthday present. I had left it a bit late and wasn't expecting it to arrive in time, but it only took a couple of days before it arrived on my doorstep. I was really please to be able to wrap it up and present my gift on time.Although there are a good variety of experiences to choose from, a lot of them are located too far away, so the choices then become a bit limited.But overall a great gift idea.
I ordered this product for my sister-in-law and paid extra for next day delivery as it was an additional birthday gift and ordered for it to arrive at her address on the day of her birthday. The product arrived four days later and after numerous emails to buy a gift requesting a refund for the extra paid, have heard nothing! Will not be using this service again. Very disappointing
I have had the French versions of Smartbox (so probably less polite service than UK establishments) but in the end the face value of the vouchers are always much more than going independently would work out at.I estimate you pay (or someone gifting you does) 25 % more than you would if you went in off the street.And the choice of menus is much poorer.Also very difficult to get in touch with these people if problems arise.No e mail contacts.
Dear Shauna Obviously the person who dealt with my phone request to extend this did nothing, they did not take an email address. I am not doing a 20 mile trip to visit the store. I am back where I started when Gaelle responded to my Trust Pilot comment, I was hopeful initially. As a company if you are not prepared to sacrifice £30 to retain your good name you are not worth dealing with, I uphold my original opinion, I have wasted more than enough time and effort on this query!Sue
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